Email Settings

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Please note: From 7 November 2022 onwards we will no longer support TLS versions 1.0 and 1.1 for email. TLS 1.0 and 1.1 have been around for a long time and have become outdated. The security of TLS 1.2 and TLS 1.3 is significantly higher compared to the older versions making sending and receiving emails more secure.

If you are using an older mail client or operating system on your device and if you experience any issues with sending or receiving emails, you might be affected by the discontinuation of TLS 1.0 and 1.1.

The best way to solve the issue would be by updating your mail client (Mail, Thunderbird, Outlook, etc) and operating system. We recommend checking for any updates for your mail client that support TLS 1.2 or higher (ideally upgrade to the latest version). In general, it is recommended to check for updates regularly to ensure that everything works smoothly and that security options are up to date.

IMPORTANT: We no longer provide email services as part of the TPG broadband service.

Email setup guides

 

Recommended POP3 email settings

Incoming

  • Protocol: POP
  • Username: Your TPG email address
  • Password: Your TPG email address password (forgot password?)
  • Mail server: mail.tpg.com.au
  • Port & security type: 995 & SSL or SSL/TLS
  • Authentication: Enabled/password

Outgoing

  • Require sign in: Yes
  • Username: Your TPG email address
  • Password: Your TPG email address password (forgot password?)
  • SMTP server: mail.tpg.com.au
  • Port & security type: 465 & SSL or SSL/TLS (for all other devices)
  • Authentication: Enabled/password\

 

Recommended IMAP email settings

Incoming

  • Protocol: IMAP
  • Username: Your TPG email address
  • Password: Your TPG email address password (forgot password?)
  • Mail server: mail.tpg.com.au
  • Port & security type: 993& SSL or SSL/TLS
  • Authentication: Enabled/password

Outgoing

  • Require sign in: Yes
  • Username: Your TPG email address
  • Password: Your TPG email address password (forgot password?)
  • SMTP server: mail.tpg.com.au
  • Port & security type: 465 & SSL or SSL/TLS
  • Authentication: Enabled/password

 

Note for Mac Mail users: If you see a pop-up advising “Mail can’t verify the identity of the server “mail.tpg.com.au”, select “Always trust “*.tpg.com.au” when connecting to “mail.tpg.com.au”, then Continue.

If the settings above do not work, please try using the alternate settings in the appendix of this guide.

 

Mailbox Size Limit

There is no fixed size limit on TPG mailboxes, however, messages in all folders are automatically deleted after 45 days.

 

Port settings

Using encrypted ports is the preferred way to connect to TPG Email services. Unencrypted port settings can be used during email troubleshooting.

Port type Port number to use Enable SSL/TLS? Requires Authentication?
Incoming (POP3) 995 Yes Yes, username and password
Incoming (IMAP) 993 Yes Yes, username and password
Outgoing (SMTP) 465 Yes Yes, username and password
Port type Port number to use Enable SSL/TLS? Requires Authentication?
Incoming (POP3) 110 No Yes, username and password
Incoming (IMAP) 143 nO Yes, username and password
Outgoing (SMTP) 25 No Yes, username and password
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