Email & Hosting

Post Office Settings

Accessing the settings page Click the Settings tab in the top Post Office toolbar. Adjust the settings as desired. Click the Save Settings button in the upper right-hand corner to finish.   Settings explained Account Name This is the…

Exporting and Importing a Backup of your Mailbox in Outlook

Outlook allows you to export your mailbox as a .pst Data File which can then be re-imported to your new mailbox profile. For more help with Outlook and data files, please visit Microsoft Support. Select one of the links below to jump to…

Troubleshooting Cannot receive email

If you use multiple computers/devices to access your email due to the use of POP protocol instead of IMAP, your devices may be may be prevented from getting a copy of your emails. Refer to our email setup guides or email settings article…

Exporting & Importing Contacts in Post Office using vCard

Select one of the links below to jump to a query: Exporting contacts from Post Office Exporting contacts from third-party email programs Importing contacts to Webmail   Exporting contacts from Post Office To save your contacts to a vCard…

Exporting and Importing a Backup of your Mailbox in Mac Mail

Creating a backup of your mailbox is required when migrating your hosted email services.

Cannot send email

If the email failing to send has a large file attachment, try sending a test email with no attachments. Generally, a file attachment should not exceed 20MB in size.Note: If you need to send larger files over the internet, consider a file…

Cannot send email on phone or tablet

Select one of the links below to jump to a query: TPG outgoing mail server settings for mobile devices iPhone, iPad and other iOS devices Android devices  

Exporting and Importing a Backup of your Mailbox in Outlook for Mac

Outlook for Mac allows you to export your mailbox as a .olm Data File which can then be re-imported to your new mailbox profile. For more help with Outlook and data files, please visit Microsoft Support. Select one of the links below to…

Receiving Spam Emails

If you suspect the email's sender is trying to trick you to into sending them your password, bank details or other personal information, please see Phishing Emails instead.   Select one of the links below to jump to a query:

Updating Your Email Password

If you've recently changed your password in My Account, you might find that the email address stops working in your third-party email software. This is because the settings for that email address need to be updated with the new password.…