Update payment details in My Account

Please enter your Customer ID number.

This will allow us to provide information that's relevant to your services.

You will be able to find your Customer ID on any invoices or emails we have sent you.

Please enter your Customer ID.

If you don't have your Customer ID handy, just let us know what your My Account looks like.

This article is show as a result of the customer details you provided.

You can change this selection at any time.

If you've never logged into My Account before, please see An Introduction to My Account.

Note: If you have an outstanding balance on your account (e.g. an overdue invoice), an automatic payment for the amount owing will be attempted when you save your new payment details.


  1. Log in to My Account and select Payment Details.

  2. Under "Payment Method", current payment details will be shown. Select Edit Payment Method

    My Account - Update Payment
  3. Select either Credit Card or Direct Debit, then fill out the required details for your selected payment method:

    - Direct Debit requires a BSB and Account number, an Account name, and agreement to the terms and conditions of the Direct Debit Authority Agreement.

    - Credit Card (Credit or Debit cards) requires a Name on Card, Card Number, Expiration Date and Security Code. Customers who provide TPG with an American Express or Diners Club card for payment will incur a surcharge of 3.02% and 2.75% (incl. GST) of the payment amount respectively when TPG debits the card.\

  4. Click  Submit or Add Card to submit your change request and finish. 

    My Account - Add Payment
    My Account - Add Payment


TPG regularly reviews our Amex surcharges as per RBA merchant pricing rules.

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