Cancel or close your TPG account
Cancel or close your TPG account
To cancel or close your TPG account call us on 13 14 23, follow the prompts and say "cancel". We'll confirm whether any fees or credits apply and walk you through the next steps.
Calling from overseas? Call +61 2 7210 2170
Before you cancel
- Keeping your number? Contact your new provider to arrange the transfer before you cancel with TPG. A cancelled number can't be transferred. The account holder must be the same person on both accounts.
- Contract break fees may apply. If your service contract isn't complete, an early exit fee may apply. We'll let you know when you call, or you can check the Service Description and Terms for your plan.
- Only the account holder can cancel. If you hold Power of Attorney, you can act on their behalf. Learn more about authorised representatives.
- Have your account number ready. You'll find it on your TPG invoice or in My Account.
Frequently asked questions
Your final invoice will be emailed to the account holder near the end of your billing period. Any outstanding charges, including contract break fees, can be paid the way you normally pay your TPG invoices.
Please note: the monthly charge for your current billing cycle won't be refunded.
If you don't receive your final invoice, call us on 13 14 23.
You won't be able to access invoices through My Account after cancellation. You can download your invoice from the email sent to the account holder for up to 90 days after it was sent.
No. Once your account is closed, you won't have access to My Account.
No. You won't be able to access voicemail for any TPG phone or mobile services, including saved messages.
Only the account holder can cancel. If someone holds Power of Attorney for the account holder, they can act on their behalf. Learn more about authorised representatives.
Need help with something else? Visit TPG Support.