Set up your nbn® HFC

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. 

 

Choose your modem to get started:

Picture Modem
Wi-Fi Max Modem Thumbnail
 Wi-Fi Max Modem
VX420-G2V Modem
 VX420-G2V Modem
VX420-G2H Modem
 VX420-G2H Modem
VX220-G2V Modem
 VX220-G2V Modem
TP-Link VR1600v Modem
 TP-Link VR1600v
HG658 or HG659 modem
 TPG modem not listed here?
See Guides for older modems.
BYO Modem
 Don't have a TPG modem?
See our BYO modem guide.

 

How to plug in your Wi-Fi Max Modem for nbn HFC

  1. Plug in your Wi-Fi Max Modem
    • Find your nbn® Connection Box (NCB) and unplug any old modem
    • Leave the NCB plugged into the coaxial wall outlet.
    • Use the red Ethernet cable to connect your modem’s red 2.5G WAN port to the yellow 2.5G or UNI-D1 port. 
       
      From base to top, Wi-Fi Max ports are Power, ON/OFF button, LAN 2, LAN 1, 2.5G WAN, Reset button, WPS Pair button, Phone, DSL. The DSL port connects to the phone wall socket. There are different models of nbn Connection Box so and lights may vary. In this example, from base to top, the Connection box ports are Power, Cable outlet, Reset button and 2.5G. From top to base, the Connection box lights are Power, Downstream, Upstream, and Online.
  2. Power on your Wi-Fi Max modem.
    • Use the power cable to connect your Wi-Fi modem to a power outlet, then press the ON/OFF button.
    • Wait 20 minutes for the automatic setup to complete. 
    • You should have a green light on the front of your Wi-Fi modem. If it’s red, call 1300 997 271 for help.
       
      The Wi-Fi Max Power port is at the base of the ports panel, beneath the On/Off button. The light is on the front of your Wi-Fi Max modem, near the base.
  3. Connect devices via Ethernet.
    • For online gaming and HD/4K streaming, Ethernet is better than Wi-Fi. Use Ethernet for desktop PCs, gaming consoles or TVs if you can.
    • You can use additional Ethernet cables to connect up to 2 devices to the yellow LAN ports.
    • You can connect more devices over Wi-Fi.
      The 2 Wi-Fi Max LAN ports are above the On/Off button.
  4. Connect your Wi-Fi devices.
    • Find the default name of your Wi-Fi network printed next to “Wi-Fi Name” on your modem’s barcode sticker.
    • Select your Wi-Fi Name on your device, then enter the password printed next to “Wi-Fi Password” on your modem’s barcode sticker.
    • If you’re using a smartphone, you can just scan the QR code on your modem’s barcode sticker.
       
      The Wi-Fi Max Modem barcode sticker has the Wi-Fi Name and Wi-Fi Password printed below the barcode. The QR code to connect to WiFi is on the upper right-hand side of the sticker.

       Want to customise your Wi-Fi name and password? You can use the My Internet Connect app.
  5. Plug in your phone.
    • Got a TPG Voice service? Use a phone cable to plug your VoIP-ready phone into the grey Phone port.
    • Make sure your phone is plugged into a power outlet.
    • You should have a green Phone light on the back of your modem. If it’s off or flashing blue, call us for help.
       
      The Wi-Fi Max Phone port is below the DSL port. The light is on the back of your Wi-Fi Max modem, near the LAN Ports.
  6. Download the My Internet Connect app.
    It’s easy to manage your home network with the My Internet Connect app. 
    • Make sure your device is connected to your modem’s Wi-Fi network.
    • Enter the Login Password on your modem’s barcode sticker.
       
      The Wi-Fi Max Modem Login password is printed on the lower left-hand side of the sticker
  7. Need help? Call our team using these numbers:
    • 13 14 23 in Australia.
    • +61 2 9007 3023 from overseas.
    • National Relay Service for hearing impaired customers. 

 

How to plug in your VX420-G2V Modem for nbn HFC

 

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your nbn Connection Box (NCB) – this will be connected to a cable wall socket, which may be near another cable wall socket for any cable TV service. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.

    If your NCB is missing, please call us on 1300 023 575.
  3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 1300 997 271 and we can help you out.
    VX420-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. You'll find the default Wi-Fi name and password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX420-G2V barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your TPG Voice phone service, just plug a handset into your modem’s green Phone port.
    VX420-G2V nbn HFC plugin - from left to right, VX420-G2V ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button, ON/OFF button, Power.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your VX420-G2H Modem for nbn HFC

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your nbn Connection Box (NCB) – this will be connected to a cable wall socket, which may be near another cable wall socket for any cable TV service. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.

    If your NCB is missing, please call us on 1300 023 575.
  3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 1300 997 271 and we can help you out.
    VX420-G2H Modem lights - from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. You'll find the default Wi-Fi name (SSID) and password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX420-G2H Barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your TPG Voice phone service, just plug a handset into your modem’s green Phone port.
    VX420-G2H Modem nbn HFC plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button above ON/OFF button, Power.

  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your VX220-G2V Modem for nbn HFC

 

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your nbn Connection Box (NCB) – this will be connected to a cable wall socket, which may be near another cable wall socket for any cable TV service. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.

    If your NCB is missing, please call us on 1300 023 575.
  3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
     
    No blue light? Call us on 1300 997 271 and we can help you out.
    VX220-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WPS, WAN, LAN1, LAN2, LAN3, LAN4, Phone, USB.

  7. You'll find the default Wi-Fi name and password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.

    VX220-G2V Barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your TPG Voice phone service, just plug a handset into your modem’s green Phone port.
    VX220-G2V nbn HFC plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Power. The right side of the modem has an ON/OFF button and Reset button.

  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your TP-Link VR1600v for nbn HFC

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your nbn Connection Box (NCB) – this will be connected to a cable wall socket, which may be near another cable wall socket for any cable TV service. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.

    If your NCB is missing, please call us on 1300 023 575.
  3. Use the power cable to connect your modem's Power port to a power outle and press your modem’s Power button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 1300 997 271 and we can help you out.
    VR1600V lights - from left to right: Power, DSL, Internet, 2.4G, 5G, WPS, Phone1, Phone2, WAN, LAN1, LAN2, LAN3, LAN4, USB.

  7. You'll find the default Wi-Fi name (SSID) and password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.

    VR1600v Barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your TPG Voice phone service, just plug a handset into your modem’s grey Phone 1 port.
    VR1600v Modem nbn HFC plugin - from left to right, modem ports are DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Phone 2, Phone 1, Power, Reset button above Power button.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

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