Here's what you need to know about Voice over LTE (VoLTE), a feature that lets you make calls over the 4G network with a compatible phone. You can continue using 4G mobile data while making and receiving VoLTE calls.
To use VoLTE, you…
Important information about emergency calls to Triple Zero (000)
To keep you safe phones must support Triple Zero (000) calling over 4G (using VoLTE) in the event of an emergency. This is a legal requirement for all phones sold in…
We know that sometimes, when you’re at home or work, walls or nearby buildings can interfere with your mobile coverage. If you have a mobile service with us - with Wi-Fi Calling (also known as Voice over Wi-Fi (VoWifi), you can make and…
If you're having trouble with calls on your TPG Mobile service, these steps will help you identify the issue.
Select one of the links below to jump to a query:
Can't make or receive any calls
Can’t make International calls
Can’t make…
You can check the data usage for your TPG Mobile service at any time. We'll also let you know when you've hit 50%, 85% and 100% of your monthly mobile data - the same goes for any other monthly plan inclusions, like international minutes…
If you ever see a SIM Error message on your phone, here's what to do - including how to get your Personal Unlocking Key (PUK).
Select one of the links below to jump to a query:
Which type of SIM are you activating?
Physical SIM
eSIM
Here's everything you need to know about the different features available for TPG Mobile. You can manage these features through My Account, and Quick Codes that you can dial from your phone.
Note: Premium calls and SMS/MMS services are…
If you suspect your mobile device has been lost or stolen, take action as soon as possible.
In rare cases, you may still have your device but you can’t use it because your mobile number has been stolen through an unauthorised port.
…
If your phone isn't automatically detecting TPG or Vodafone as the network carrier, you can select the network carrier manually.
Don't see a guide for your phone? Please check the manufacturer's website for a guide.
Select one of the…