How to factory reset your TPG modem

A factory reset is a last resort to fix a problem with your modem settings, or if you can't remember the modem password. You'll lose all your custom settings including any custom Wi-Fi name and password, so be ready to set up your modem again afterwards.

Don't have a TPG modem? Check the manufacturer's website for a guide.

 

Choose your modem

Picture Modem
Wi-Fi Max 5G Modem
 
 Wi-Fi Max 5G Modem
Nokia Fastmile 3.2 Modem
 Nokia FastMile 3.2 5G Modem
 
Smart Modem Gateway VX420-G2H
 VX420-G2H Modem
VX220-G2V Modem
 VX220-G2V Modem
VX420-G2V Modem
 VX420-G2V Modem
Sagemcom 5866 5G Modem
 Sagemcom 5866 5G Modem
Nokia FastMile 5G Modem
 Nokia FastMile R1 5G Modem
TP-Link VR1600v Modem
 TP-Link VR1600v Modem
HG658 or HG659 modem
 Modem not listed here?
Check for a user manual on Older TPG modems

 

Factory reset your Wi-Fi Max 5G Modem

Factory reset in modem settings (recommended)

  1. Open your web browser and go to: http://192.168.1.1
  2. Log in with the Login Password found on the modem's barcode sticker or use your custom password. 
     
    Can't log in? Factory reset with the reset button instead.
    Wi-Fi Max 5G barcode sticker
  3. In the left pane, click Administration.
  4. Select Backup/Restore Setting.
  5. Under "Restore to Factory Defaults", click Restore to Factory Defaults.
    Administration - Backup/Restore Setting
  6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

Factory reset with the Reset button

  1. This method is not recommended unless you are unable to view or log in to your device settings at 192.168.1.1.
  2. While your modem is turned on, find the Reset button on the back and use a pen or paperclip to hold it for 10 seconds, then release. 
     
    The front LED will cycle from flashing green > solid green > flashing green > flashing blue/flashing orange > solid blue (5G)/solid orange (4G).
    Wi-Fi Max 5G Reset button - Located above the 3 Ethernet ports, below the larger Pair button.
  3. Wait for your modem to finish rebooting; this may take several minutes.
  4. Set up your modem again by following its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

Factory reset your Nokia FastMile 3.2 5G Modem

Factory reset in modem settings (recommended)

  1. Open your web browser and go to: http://192.168.1.1
  2. Select System, then General. 
  3. Log in with the Username and Password found on the modem's barcode sticker or use your custom password.
     
    Can't log in? Factory reset with the reset button instead.
    Nokia FastMile 3.2 Barcode sticker
  4. Hit Reset, then hit Yes.
    Nokia FastMile System - General
  5. Wait for the factory reset to complete. Your modem will reboot.
  6. Set up your modem again by following its setup guide.
  7. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset with the RESET button

  1. While your modem is turned on, find the RESET button on the base and use a pen or paperclip to hold it for 10-12 seconds, then release.
    Nokia FastMile Reset button - Located to the right of the SIM slot cover
  2. Wait for the factory reset to complete. Your modem will reboot. The centre modem light will turn white before flashing red.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset your VX420-G2H Modem

Factory reset in modem settings (recommended)

  1. Open your web browser and go to: https://192.168.1.1.
  2. Log in with the default password "admin". If you have a custom password, use that instead.
     
    Can't log in? Factory reset with the reset button instead.
  3. Hit Advanced.
  4. Select System Tools, then Reboot Schedule.
  5. Hit Factory Restore, then Yes.
    VX420-G2H Factory Default Restore
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. recommend restarting any computers or Wi-Fi devices before trying to get online.

Factory reset with the RESET button

  1. While your modem is turned on, find the RESET button on the back and use a pen or paperclip to hold it for 5 seconds, then release.
    VX420-G2H Reset Button - Located to the right of the 4 Ethernet ports and WAN port, above the larger ON/OFF button
  2. Wait for the factory reset to complete. Your modem will reboot.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset your VX220-G2V Modem

Factory reset in the modem settings (recommended)

  1. Open your web browser and go to: https://192.168.1.1.
  2. Log in with the default password found on your modem's barcode sticker. If you have a custom password., use that instead.
     
    Can't log in? Factory reset with the reset button instead.
    VX220-G2V Barcode sticker
  3. Hit Advanced.
  4. Select System Tools, then Reboot Schedule.
  5. Hit Factory Restore, then Yes.
    VX220-G2V Factory Default Restore
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. >We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset with the RESET button

  1. While your modem is turned on, find the RESET button on the left side and use a pen or paperclip to hold it for 10 seconds, then release. 
    VX220-G2V Reset Button - Located above the larger ON/OFF button
  2. Wait for the factory reset to complete. Your modem will reboot.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset your VX420-G2V Modem

Factory reset in modem settings (recommended)

  1. Open your web browser and go to: https://192.168.1.1
  2. Log in with the default password "admin". If you have a custom password, use that instead.
     
    Can't log in? Factory reset with the reset button instead.
  3. Hit Advanced.
  4. Select System Tools, then Reboot Schedule.
  5. Hit Factory Restore, then Yes.
    VX420-G2V Factory Default Restore
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset with the RESET button

  1. While your modem is turned on, find the RESET button on the back and use a pen or paperclip to hold it for 10 seconds, then release.
    VX420-G2V Reset Button - Located between the WAN port and the larger ON/OFF button
  2. Wait for the factory reset to complete. Your modem will reboot.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset your Sagemcom 5866 5G Modem

Factory reset in the modem settings (recommended)

  1. Open your web browser and go to: https://192.168.1.1.
  2. Log in with the default username “admin” and the default password listed as Web login on your modem's barcode sticker. If you have custom login details, use those instead.
     
    Can't log in? Factory reset with the reset button instead.
    Sagemcom barcode sticker
  3. Hit My Sagemcom Box, then Maintenance.
  4. You have two options:

    A) Select Semi-reset to reset everything except your custom Wi-Fi settings; OR
    B) Select Reset for a full factory reset.
    Sagemcom Maintenance
  5. Wait for the factory reset to complete. Your modem will reboot.
  6. Set up your modem again by following its setup guide.
  7. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset with the RESET button

  1. While your modem is turned on, find the RESET button on the back and use a pen or paperclip to hold it for 5-8 seconds, then release.
     
    Note    : You may need to unplug any Ethernet cable in the 2.5GLAN port to reach the RESET button.
    Sagemcom Reset Button - Located to the left of the larger Power button
  2. Wait for the factory reset to complete. Your modem will reboot.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset your Nokia FastMile R1 5G Modem

Factory reset in the modem settings (recommended)

  1. Open your web browser and go to: https://192.168.1.254.
  2. Log in with the default Username “userAdmin” and the default Password on your modem's barcode sticker. If you have custom login details, use those instead.
     
    Can't log in? Factory reset with the reset button instead.
    Nokia 5G Barcode sticker
  3. Select Maintenance.
  4. Hit Factory Default, then FACTORY DEFAULT.
    Nokia 5G Factory Default
  5. Hit Ok.
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset with the RESET button

  1. While the modem is turned on, find the RESET button on the back and use a pen or paperclip to hold it for 10-12 seconds, then release.
    Nokia 5G Reset Button - Located to the right of the USB port, above the Power port
  2. Wait for the factory reset to complete. Your modem will reboot.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset your TP-Link VR1600v

Factory reset in the modem settings (recommended)

  1. Open your web browser and go to: https://192.168.1.1.
  2. Log in with the default username "admin" and default password "admin". If you have custom login details, use those instead.
     
    Can't log in? Factory reset with the reset button instead.
  3. Hit Advanced.
  4. Select System Tools, then Reboot.
  5. Hit Factory Restore, then Yes. 
    VR1600v Factory Default Restore
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset with the RESET button

  1. While the modem is turned on, find the Reset button on the back and use a pen or paperclip to hold it for 6 to 8 seconds, then release.
    VR1600v Reset button - Located to the right of the Power port, above the larger Power button
  2. Wait for the factory reset to complete. Your modem will reboot.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

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