How to factory reset your TPG modem

A factory reset is a last resort to fix a problem with your modem settings, or if you can't remember the modem password. You'll lose all your custom settings including any custom Wi-Fi name and password, so be ready to set up your modem again afterwards.

Don't have a TPG modem? Check the manufacturer's website for a guide.

Choose your modem

WiFiMax5G
 
 Wi-Fi Max 5G Modem
Nokia Fastmile 3.2
 Nokia FastMile 3.2 5G Modem
 
Smart Modem Gateway VX420-G2H
 Smart Home Gateway (VX420-G2H)
VX220-G2V Modem
 VX220-G2V Modem
VX420-G2V Modem
 VX420-G2V Modem
Sagemcom 5866 5G Modem
 Sagemcom 5866 5G Modem
Nokia FastMile 5G Modem
 Nokia FastMile 5G Modem
TPLinkVR1600v_mini
 TP-Link VR1600v Modem
HuaweiHG658+HG659icon100
 Modem not listed here?
Check for a user manual on Older TPG modems

 

Factory reset your Wi-Fi Max 5G Modem

Factory reset in modem settings (recommended)

  1. Open your web browser and go to 192.168.1.1.
  2. Log in with the Login Password found on the modem's barcode sticker or use your custom password.
    Wi-Fi Max 5G Barcode - Modem Login
  3. From the left pane, click Administration.
  4. Select Backup/Restore Settings.
  5. Under Restore to Factory Defaults, click the Restore to Factory Defaults button.
    Wi-Fi Max 5G - Factory Reset
  6. Wait for the factory reset to complete. After the factory reset, your Wi-Fi Max 5G modem will reboot.
  7. Set up your Wi-Fi Max 5G modem again by following its setup guide.
  8. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

Factory reset with the Reset button

  1. This method is not recommended unless you are unable to view or log in to your device settings at 192.168.1.1.
  2. While the Wi-Fi Max 5G modem is turned on, find the Reset button on the back of the modem. 
  3. Using a pen or paperclip, hold the Reset button for 10 seconds then release the button.
    Note: The front LED will cycle from flashing green > solid green > flashing green > flashing blue/flashing orange > solid blue (5G)/solid orange (4G).
    Wi-Fi Max 5G - Factory Reset Pin
  4. Wait for the Wi-Fi Max 5G modem to finish rebooting; this may take several minutes.
  5. Set up your Wi-Fi Max 5G modem again by following its setup guide.
  6. We recommend that you restart any computers or Wi-Fi devices before attempting to get online.

 

Factory reset your Nokia FastMile 3.2 5G Modem

Factory reset in modem settings (recommended)

  1. Open your web browser and go to: http://192.168.1.1
  2. Select System, then General. Log in with the default username “admin”, and the default password printed on your modem's barcode sticker. If you have custom login details, use those instead.
    Can't log in? Factory reset with the reset button instead.
    Nokia FM3.2 Admin Login
  3. Hit Reset, then hit Yes.
    NokiaFM3.2 Factory Reset
  4. Wait for the factory reset to complete. Your modem will reboot.
  5. Set up your modem again by following its setup guide.
  6. We recommend restarting any computers or Wi-Fi devices before trying to get online.

Factory reset with the RESET button

  1. While your modem is turned on, find the RESET button on the base and use a pen or paperclip to hold it for 10-12 seconds, then release.
    Nokia FM3.2 Reset
  2. Wait for the factory reset to complete. Your modem will reboot. The centre modem light will turn white before flashing red.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset your Smart Modem Gateway (VX420-G2H)

Factory reset in modem settings (recommended)

  1. Open your web browser and go to: https://192.168.1.1.
  2. Log in with the default password "admin". If you have a custom password, use that instead.
    Can't log in? Factory reset with the reset button instead.
  3. Hit Advanced.
  4. Select System Tools, then Reboot Schedule.
  5. Hit Factory Restore, then Yes.
    SMG Factory Reset
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. recommend restarting any computers or Wi-Fi devices before trying to get online.

Factory reset with the RESET button

  1. While your modem is turned on, find the RESET button on the back and a pen or paperclip to hold it for 5 seconds, then release.
    SMG Reset Button
  2. Wait for the factory reset to complete. Your modem will reboot.
  3. up your modem again by following its setup guide.

     

  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

     

 

Factory reset your VX220-G2V Modem

Factory reset in the modem settings (recommended)

  1. Open your web browser and go to: https://192.168.1.1.
  2. Log in with the default password found on your modem's barcode sticker. If you have a custom password., use that instead.
    Can't log in? Factory reset with the reset button instead.
    VX220-G2V Default Password
  3. Hit Advanced.
  4. Select System Tools, then Reboot Schedule.
  5. Hit Factory Restore, then Yes.
    VX220-G2V Factory Reset
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. >We recommend restarting any computers or Wi-Fi devices before trying to get online.

Factory reset with the RESET button

  1. While your modem is turned on, find the RESET button on the side and use a pen or paperclip to hold it for 10 seconds, then release. 
    VX220-G2V Reset Button
  2. Wait for the factory reset to complete. Your modem will reboot.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset your VX420-G2V Modem

Factory reset in modem settings (recommended)

  1. Open your web browser and go to: https://192.168.1.1
  2. Log in with the default password "admin". If you have a custom password, use that instead.
    Can't log in? Factory reset with the reset button instead.
  3. Hit Advanced.
  4. Select System Tools, then Reboot Schedule.
  5. Hit Factory Restore, then Yes.
    VX420-G2V Factory Reset
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset with the RESET button

  1. While your modem is turned on, find the RESET button on the back and use a pen or paperclip to hold it for 10 seconds, then release.
    VX420-G2V Reset Button
  2. Wait for the factory reset to complete. Your modem will reboot.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset your Sagemcom 5866 5G Modem

Factory reset in the modem settings (recommended)

  1. Open your web browser and go to: https://192.168.1.1.
  2. Log in with the default username “admin” and the default password on your modem's barcode sticker. If you have custom login details, use those instead.
    Can't log in? Factory reset with the reset button instead.
    Sagemcom Default Password
  3. Hit My Sagemcom Box, then Maintenance.
  4. You have two options:

    A) Select Semi-reset to reset everything except your custom Wi-Fi settings; OR
    B) Select Reset for a full factory reset.
    Sagemcom 5866 Factory Reset
  5. Wait for the factory reset to complete. Your modem will reboot.
  6. Set up your modem again by following its setup guide.
  7. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset with the RESET button

  1. While your modem is turned on, find the RESET button on the back and use a pen or paperclip to hold it for 5-8 seconds, then release.
    Note    : You may need to unplug any Ethernet cable in the 2.5GLAN port to reach the RESET button.
    Sagemcom 5866 Reset Button
  2. Wait for the factory reset to complete. Your modem will reboot.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset your Nokia FastMile 5G Modem

Factory reset in the modem settings (recommended)

  1. Open your web browser and go to: https://192.168.1.254.
  2. Log in with the default username “userAdmin” and the default password on your modem's barcode sticker. If you have custom login details, use those instead.
    Can't log in? Factory reset with the reset button instead.
    Nokia 5G Modem Barcode - Login details
  3. Select Maintenance.
  4. Hit Factory Default, then FACTORY DEFAULT.
    Nokia 5G Factory Reset
  5. Hit Ok.
    Nokia 5G Factory Reset - Confirm
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset with the RESET button

  1. While the modem is turned on, find the RESET button on the back and use a pen or paperclip to hold it for 10-12 seconds, then release.
    Nokia 5G Reset Button
  2. Wait for the factory reset to complete. Your modem will reboot.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset your TP-Link VR1600v

Factory reset in the modem settings (recommended)

  1. Open your web browser and go to: https://192.168.1.1.
  2. Log in with the default username "admin" and default password "admin". If you have custom login details, use those instead.
    Can't log in? Factory reset with the reset button instead.
  3. Hit Advanced.
  4. Select System Tools, then Reboot.
  5. Hit Factory Restore, then Yes. 
    TP-Link VR1600v factory reset settings
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. >We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Factory reset with the RESET button

  1. While the modem is turned on, find the Reset button on the back and use a pen or paperclip to hold it for 6 to 8 seconds, then release.
    TP-Link VR1600v factory reset button
  2. Wait for the factory reset to complete. Your modem will reboot.
  3. Set up your modem again by following its setup guide.
  4. We recommend restarting any computers or Wi-Fi devices before trying to get online.

 

Was this information helpful?

Why was it not helpful?

Please select an option





Thank you for your feedback.