You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTB/N.
- First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
- Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
- Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
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Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
- To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
- If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
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Open your web browser and go to: https://10.0.0.138 or https://mygateway
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Log in with the default username "admin" and the default password "Belong" on your modem's barcode sticker. If you have custom login details, use those instead.
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Select Broadband.
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Delete the existing username and password under PPP Settings.
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Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password. -
Hit Apply.
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Wait 2 minutes and then refresh your web page. You should now be good to go with a green icon for “Internet: Connected”.
Can't get online? Call us on 1300 997 271 and we'll help you.