Set up BYO modems on TPG Fibre to the Building (FTTB)

Here’s how you can set up a compatible bring-your-own (BYO) modem for TPG Fibre to the Building (FTTB) on the Vision Network.

The Phone service and included calls are not available if you use a BYO modem.



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Modem compatibility

To work on TPG FTTB, your modem must:

  • support PPPoE connections, and;
  • depending on the connection type, support VDSL2 or Ethernet WAN.

If you’re getting the FTTB Max plan:

You’ll need a high-speed compatible modem.

Your choice of modem and how you set it up in your home could stop you from getting the maximum speed of your internet plan. If you choose to bring your own (BYO) modem instead of using a TPG-supplied modem, it must meet certain technical requirements for optimal performance on our Max plan.

Your modem must also support:

  • Gigabit Ethernet ports or better;
  • Wi-Fi 6 (802.11ax) or later

We also recommend:

  • Using a modem that features Band Steering so devices will automatically switch between 2.4GHz and 5GHz Wi Fi for the best performance and connection stability.
  • Connecting your devices via Ethernet Cable (CAT5e or higher) instead of Wi-Fi.
  • Getting a Mesh network for better Wi-Fi signal in a large property.

Not sure what your BYO modem can do? Check its barcode sticker for the make and model, then search for its tech specs online. You should find this info on the seller or manufacturer’s website. 

If your current modem doesn’t meet these requirements, you may not experience the full speed of your plan.

Your actual speeds can vary depending on several factors, including your internet plan, your modem's capability, and overall internet traffic. Your internet plan’s Typical Evening Speed will give you a realistic estimate of the speeds you'll experience. 

Some TPG Fibre to the Building (FTTB) services need a Network Termination Unit (NTU). If you need one, Vision Networks will install it for you during setup. Whether you need an NTU depends on the type of technology installed in your building.

 

General TPG FTTB setup guide for modems with an NTU

All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the TPG settings.

  1. Find your phone wall socket – you may already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  2. Use a phone cable to connect your NTU's LINE + POWER or G.Fast port to your phone wall socket.

    Older NTUs may have an UPLINK port instead. Learn more.
  3. If your NTU has a G.Fast port: Use an Ethernet cable to connect your modem’s WAN port to your NTU's LAN 1 port.

    Older NTUs may have a LAN port instead. Learn more.
  4. If your NTU doesn't have a G.Fast port: Use a phone cable to connect your modem’s DSL port to your NTU's LINE port.

    Older NTUs may have a MODEM port instead. Learn more.
  5. Use the power cable to connect your modem's Power port to a power outlet, then turn it on.

    If your modem has a power button or switch, turn it on.
    VX420-G2V TPG Fibre with NTU plugin - from left to right, VX420-G2V ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button, ON/OFF button, Power.
  6. Connect a device to your modem. You can use an Ethernet cable to connect a device to one of the LAN or Ethernet ports or connect via Wi-Fi.

    The default Wi-Fi name (SSID) and password can be found on your modem’s barcode sticker.
    TP-Link VX420-G2v Modem Barcode Sticker - Wi-Fi Name and Password
  7. On your connected device, open your web browser and go to your modem’s gateway address (e.g. http://192.168.1.1). The gateway address and login details can be found on the barcode sticker.

    Modems may have a login username and password, or just a password.
    TP-Link VX420-G2v Modem Barcode Sticker - Modem Login and Password
  8. Make sure your modem has the following settings. If you’re not sure how to do this, check the manufacturer’s website for a guide.

    If your NTU has a G.Fast port: 
    Mode/Modulation: WAN
    Connection Type: PPPoE
    Username: username@tpg.com.au
    Password: TPG Password
    If you forgot your password, you can reset it.
    DNS: Obtain automatically

    If your NTU doesn't have a G.Fast port: 
    Mode/Modulation: VDSL2
    Connection Type: PPPoE
    Username: username@tpg.com.au
    If you forgot your password, you can reset it.
    VDSL Profile: 17a Multi Mode
    VLAN ID: 2
    VLAN Priority: 0 or disabled
    G.INP: On or Enabled
    G.Vector: On or Enabled
    DNS: Obtain automatically
     
  9. Save your settings and wait 5-10 minutes for your modem to connect.
  10. You should now be online. If you can’t view a website or notice a red or unlit Internet light on your modem, call us on 13 14 23 for help.

    We’re fully trained on TPG supplied modems, but please note that there may be limited support for your BYO modem.

 

General TPG FTTB setup guide for modems only

All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the TPG settings.

  1. Find your phone wall socket – you may already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  2. Use a phone cable to connect your modem’s DSL port to your phone wall socket.
  3. Use the power cable to connect your modem's Power port to a power outlet, then turn it on.

    If your modem has a power button or switch, turn it on.
    VX420-G2V TPG Fibre plugin - from left to right, ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button, ON/OFF button, Power.
  4. Connect a device to your modem. You can use an Ethernet cable to connect a device to one of the LAN or Ethernet ports or connect via Wi-Fi.

    The default Wi-Fi name (SSID) and password can be found on your modem’s barcode sticker.
    TP-Link VX420-G2v Modem Barcode Sticker - Wi-Fi Name and Password
  5. On your connected device, open your web browser and go to your modem’s gateway address (e.g. http://192.168.1.1). The gateway address and login details can be found on the barcode sticker.

    Modems may have a login username and password, or just a password.
    TP-Link VX420-G2v Modem Barcode Sticker - Modem Login and Password
  6. Make sure your modem has the following settings. If you’re not sure how to do this, check the manufacturer’s website for a guide.

    Mode/Modulation: VDSL2
    Connection Type: PPPoE
    Username: username@tpg.com.au
    If you forgot your password, you can reset it.
    VDSL Profile: 17a Multi Mode
    VLAN ID: 2
    VLAN Priority: 0 or disabled
    G.INP: On or Enabled
    G.Vector: On or Enabled
    DNS: Obtain automatically
  7. Save your settings and wait 5-10 minutes for your modem to connect.
  8. You should now be online. If you can’t view a website or notice a red or unlit Internet light on your modem, call us on 13 14 23 for help.

    We’re fully trained on TPG supplied modems, but please note that there may be limited support for your BYO modem.

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