In accordance with our Standard Terms & Conditions, unless otherwise agreed with TPG in writing, an TPG SIM and/or eSIM can only be used with Approved Devices as specified by TPG.
The current list of Approved Devices is set out below…
We know that sometimes, when you’re at home or work, walls or nearby buildings can interfere with your mobile coverage. If you have a mobile service with us - with Wi-Fi Calling (also known as Voice over Wi-Fi (VoWifi), you can make and…
Important information about emergency calls to Triple Zero (000)
To keep you safe phones must support Triple Zero (000) calling over 4G (using VoLTE) in the event of an emergency. This is a legal requirement for all phones sold in…
Here's what you need to know about Voice over LTE (VoLTE), a feature that lets you make calls over the 4G network with a compatible phone. You can continue using 4G mobile data while making and receiving VoLTE calls.
To use VoLTE, you…
An eSIM is a chip that’s already embedded into your handset or tablet, so you don’t need a physical SIM to use your mobile plan. Once your plan is active on an eSIM, it functions the same way as it would on a physical SIM.
You can select…
Follow these steps to complete your swap from an existing TPG physical SIM or eSIM to a new TPG eSIM.
Important: Your phone must not be locked to a specific provider. We can't unlock phones for you.
Select one of the links below to…
Part of your TPG mobile plan's included value may refer to "221 select destinations", which are listed here. Please check your plan's Critical Information Summary for more information.
To look up a specific destination, press CTRL + F…
From 1 July 2026, sender IDs must be registered
A sender ID is the branded name shown at the top of a text message thread. For example, ‘AusPost’, ‘myGov’ or ‘TPG’.
From 1 July 2026, businesses and organisations sending text messages…
You may have received a notice about a plan change for your TPG mobile service.
We’re simplifying our product range to provide a better experience for our customers. As part of that, we’re working to move all customers onto our latest…