These rates are for older TPG mobile plans sold before 2 August 2024. They apply when using your TPG mobile to call International destinations from Australia.
If your TPG mobile plan doesn't have an add-on International Call Pack or the…
Important information about emergency calls to Triple Zero (000)
To keep you safe phones must support Triple Zero (000) calling over 4G (using VoLTE) in the event of an emergency. This is a legal requirement for all phones sold in…
Here's what you need to know about Voice over LTE (VoLTE), a feature that lets you make calls over the 4G network with a compatible phone. You can continue using 4G mobile data while making and receiving VoLTE calls.
To use VoLTE, you…
An eSIM is a chip that’s already embedded into your handset or tablet, so you don’t need a physical SIM to use your mobile plan. Once your plan is active on an eSIM, it functions the same way as it would on a physical SIM.
You can select…
Follow these steps to complete your swap from an existing TPG physical SIM or eSIM to a new TPG eSIM.
Important: Your phone must not be locked to a specific provider. We can't unlock phones for you.
Select one of the links below to…
In accordance with our Standard Terms & Conditions, unless otherwise agreed with TPG in writing, an TPG SIM and/or eSIM can only be used with Approved Devices as specified by TPG.
The current list of Approved Devices is set out below…
We’re updating our Small mobile plan. If you have our Small mobile plan, you may have received a notice about your plan changing.
If you have any questions about your plan change or wish to cancel please call us on 13 14 23 and we’ll be…
We’re updating some of our mobile plans. If you have one of these plans, you may have received a notice about your plan changing.
If you have any questions about your plan change or wish to cancel, please call us on 13 22 58 and we’ll be…
From 1 July 2026, sender IDs must be registered
A sender ID is the branded name shown at the top of a text message thread. For example, ‘AusPost’, ‘myGov’ or ‘TPG’.
From 1 July 2026, businesses and organisations sending text messages…