Follow these steps to complete your swap from an existing TPG physical SIM or eSIM to a new TPG eSIM.
Important: Your phone must not be locked to a specific provider. We can't unlock phones for you.
Select one of the links below to…
Here's how to manage your TPG mobile plan(s) on various eSIM-compatible phones.
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In accordance with our Standard Terms & Conditions, unless otherwise agreed with TPG in writing, an TPG SIM and/or eSIM can only be used with Approved Devices as specified by TPG.
The current list of Approved Devices is set out below…
These rates are for older TPG mobile plans sold before 2 August 2024. They apply when using your TPG mobile to call International destinations from Australia.
If your TPG mobile plan doesn't have an add-on International Call Pack or the…
This information is for TPG customers on older mobile plans (sold before 12 July 2021) and 3G mobile broadband plans that use the Optus network.
Optus will start shutting down their 3G network from 28 October 2024. For more information…
Part of your TPG mobile plan's included value may refer to "221 select destinations", which are listed here. Please check your plan's Critical Information Summary for more information.
To look up a specific destination, press CTRL + F…
You may have received a notice about a plan change for your TPG mobile service.
We’re simplifying our product range to provide a better experience for our customers. As part of that, we’re working to move all customers onto our latest…
From 1 July 2026, sender IDs must be registered
A sender ID is the branded name shown at the top of a text message thread. For example, ‘AusPost’, ‘myGov’ or ‘TPG’.
From 1 July 2026, businesses and organisations sending text messages…
If you’re plugging in a telephony device into a socket without a modem, skip steps 1 and 2.
Take one end of a phone cable and plug it into your modem’s ADSL socket.
If you're having trouble with SMS or MMS on your TPG Mobile service, these steps will help you identify the issue.
SMS are text messages, while MMS includes multimedia like images and videos.
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