Set up Home Wireless Broadband

Select your modem

Wifi Cube 3
Cube 3
Smart Modem Gateway VX420-G2H
Smart Home Gateway (VX420-G2H)
MR600icon
TP-Link MR600 Modem

 

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An available electrical outlet.
  • Turned off/disconnected other broadband services to ensure the installation of your new modem is successful.

Cube 3 Setup Guide

  1. Your TPG Micro SIM has already been inserted for your convenience. Please do not remove the SIM.

  2. Place the modem in a clear space near a window, avoiding direct sunlight. Placing the modem on the floor or in a cupboard may cause a weak signal.

  3. Use the supplied power cable to connect the modem’s POWER port to an available power outlet, then turn the modem on using the ON/OFF button.

    Cube3 Setup
  4. Wait for the modem’s Power, 4G and WiFi lights to turn on and settle.

    Cube3 LED Lights
  5. If the 4G light is red, move your modem to another location, ideally near a window and away from direct sunlight.

  6. You can use an additional Ethernet cable to connect a computer to any of the 2 LAN ports.

  7. If you wish to connect your devices via WiFi, you'll find the WiFi name (SSID) and password on the barcode sticker on the base of your modem.

    Cube3 barcode

 

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 

Smart Home Gateway (VX420-G2H) Setup Guide

  1. Your TPG Micro SIM has already been inserted for your convenience. Please do not remove the SIM.

  2. Place the modem in a clear space near a window, avoiding direct sunlight. Placing the modem on the floor or in a cupboard may cause a weak signal.

  3. Use the supplied power cable to connect the modem’s POWER port to an available power outlet, then turn the modem on using the ON/OFF button.

    Home Wireless Wiring Diagram
  4. Wait approximately 3 minutes for the modem’s Power, 4G, Internet and 2.4GHz/5GHz WiFi lights to turn on and settle.

    Home Wireless LED Lights
  5. If the 4G light is red, move your modem to another location, ideally near a window and away from direct sunlight.

  6. You can use an additional Ethernet cable to connect a computer to any of the 4 LAN ports.

  7. If you wish to connect your devices via WiFi, you'll find the WiFi name (SSID) and password on the barcode sticker on the base of your modem.

    Home Wireless Barcode Sticker

 

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 

TP-Link MR600 Modem Setup Guide

  1. Your TPG Micro SIM card has already been inserted for your convenience. Please do not remove the SIM card.

  2. Place the modem in a clear, central location in your home. Placing the modem near a window may allow a stronger mobile network signal.

  3. Install antennas and position them upwards. Use the supplied power cable to connect the modem’s POWER port to an available power outlet, then turn the modem on using the ON/OFF button.

    MR600 Power Port+Button
  4. Wait for the modem’s Power On, Internet On and Wi-Fi On lights to turn on and settle.

     MR600 LED Lights
  5. If the Signal Strength only has 1 of 3 bars lit, move your modem to another location, ideally near a window and away from direct sunlight for a better internet connection.

  6. You can use an additional Ethernet cable to connect a computer to any of the 4 LAN ports.

    MR600 LAN Ports
  7. If you wish to connect your devices via WiFi, you'll find the WiFi name (SSID) and password on the barcode sticker on the base of your modem.

 

 

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

If you need further support, please call us on 1300 997 271.


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