Troubleshoot slow Home Wireless Broadband
If your TPG Home Wireless Broadband service is running slowly, these steps will help you identify the issue.
- Your service may just be affected by planned maintenance. You can check your address on our Network Status page.
If there is planned maintenance, the results will give you an estimated fix time. - Find your modem and turn off its power outlet for at least 10 seconds.
- Turn the outlet back on and wait 3-5 minutes for your modem to reboot.
- Check the 4G light on your modem. If it's off or red, try moving your modem to a different spot.
Can't get a good signal? Give us a call on 1300 994 533 and we'll help you out.
NetComm NL20 modem
Smart Modem Gateway
- Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on Wi-Fi are slow, switch to Troubleshooting Wi-Fi speed.
- Make sure your modem’s Ethernet cables are in good condition.
You’ll need to replace any broken or chewed cables. - Your speed may temporarily slow down if you’re running more devices or apps than your connection can handle at the same time. For example, if a device is downloading a large file or running a 4K streaming app, your speed should improve when it’s finished.
If you need to run more devices or apps at the same time, a different type of internet may better suit your needs. Please call us on 13 14 23 for support. - Run a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed.
Contact your software’s Customer Support if you need help. - Still getting slow speeds? Please call us on 1300 994 533 and we’ll help you.