This article will provide advice and resources for parents who wish to restrict the content accessed by children online. As the digital world continues to evolve, the challenges for parents evolve with it. To help keep your children safe,…
When you contact us or log in to My Account, you may be prompted to provide a One-Time Passcode in addition to the usual ID check or login details.
This is part of a security process called Multi-Factor Authentication and has been…
It's important to tell us when you're moving so we can move your TPG services with you. Some internet services take time to connect, especially if equipment needs to be installed at your new address, so let us know as soon as possible.
A…
At TPG, we're continuing to make significant investments to protect our customers and their personal information.
The challenging reality is that all Australian companies face cyberthreats on a daily basis. TPG takes cybersecurity and the…
TPG's Remote ID Validation Tool helps to protect you from a transaction being made using your identity without your permission.
How does it work?
We will SMS you a link to the TPG Remote ID Validation Tool. From there, you will be guided…
Emergency calls should be used to request help from an emergency service organisation in a life threatening and/or time critical event.
If you’re considering making an emergency call, stay focused, stay relevant and pose these questions…
Here's a rundown of the different types of Account Contacts that can be on your TPG account.
As the account holder, you can add an Account Contact to be authorised to access or change your account.
Select one of the links below to jump…
This article lists the phone numbers that TPG gives to customers so they can call us.
Using the Find tool in your web browser can help you find a specific phone number on this page:
Here’s what you need to know about upcoming changes to TPG.
Select one of the links below to jump to a query:
If your internet plan has monthly data instead of unlimited data, your internet speed may be "shaped" if you use all your monthly data.
This information does not apply to TPG Mobile.
Select one of the links below to jump to a query: