FAQ

Here's everything you need to know about TPG nbn.   Select one of the links below to jump to a query:

Here's everything you need to know about TPG Fibre to the Building (FTTB) services on the Vision network. Select one of the links below to jump to a query:

Here’s what you need to know about speeds on TPG nbn.   Select one of the links below to jump to a query:

Different types of nbn are available in different areas. Here's what you need to know about each one.   Select one of the links below to jump to a query:

Your choice of modem and how you set it up in your home could stop you from getting the maximum speed of your internet plan.  Whether you’re re-using a modem from your previous nbn® provider or you bought one from your local computer…

Most Wi-Fi 6 modems can support Wi-Fi speeds of up to 1000Mbps (1Gbps), and at least that speed via Ethernet. Some modems even offer Ethernet ports capable of 2.5Gbps or higher. However, your actual speeds can vary depending on several…

Here's everything you need to know about TPG 4G Home Wireless Broadband. Select one of the links below to jump to a query:

From 18 April 2025, if you want to transfer your nbn service to another provider, you’ll need your nbn AVC ID. An nbn AVC ID is a unique 15-character ID number that identifies your nbn service, e.g. “AVC123456789000”. nbn AVC IDs are…

We recently notified you that you will be receiving (or are entitled to) an nbn rebate. This rebate is provided by nbn® because you have previously experienced an issue with your nbn service. There are several reasons why you may be…