Internet

Troubleshoot no connection on your TPG Fibre to the Home (FTTH)

If your TPG Fibre to the Home (FTTH) service on the Vision network is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you…

Set up BYO modems on TPG Fibre to the Home (FTTH)

Here’s how you can set up a compatible bring-your-own (BYO) modem for TPG Fibre to the Home (FTTH) on the Vision network. Your TPG Voice phone service and included calls are not available if you use a BYO modem.   Select one of the…

How to set up Parental Control on TPG modems

Some TPG modems have Parental Control features - here's how to set them up. For more info about online safety, check out Parental safety advice.   Choose your modem:

TPG Modem Guides

These guides will help you set up and use your TPG modem. You can find the name of your modem on its barcode sticker. Don't have a TPG modem? Check out our BYO Modem Setup Guides. TPG modems are not locked to TPG as a service provider…