If your TPG Fibre to the Building (FTTB) service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue…
These guides will help you set up and use your TPG modem. You can find the name of your modem on its barcode sticker.
Don't have a TPG modem? Check out our BYO Modem Setup Guides.
TPG modems are not locked to TPG as a service provider…