Bandwidth control or Quality of Service (QoS) stops your modem trying to upload faster than the speed of your nbn plan, which can cause data packets to be lost.
TPG modems handle bandwidth control automatically, but some third-party…
Checking the status lights on your Network Termination Units (NTU) for TPG Fibre to the Building (FTTB) can be useful for troubleshooting.
Not every TPG Fibre service has an NTU.
Choose your NTU:
A traceroute checks how data packets are sent to a specific address using your internet connection, taking note of each stop along the way. It's a good way to see the latency (delay) between different servers that make up the internet.
If…
If there's no communication betwen your modem and your device, then you won't be able to view websites or browse to your modem's default gateway. These steps will help identify the issue.
Make sure your computer is connected to your…
In most cases, your computer will get your DNS settings automatically. DNS may need to be set manually if you're having some browsing issues.
Select one of the links below to jump to a query:
Set DNS server in Windows
Set DNS server in…
A TCP/IP reset can fix some browsing issues, particularly if your modem's default gateway address is starting with “169.254”.
Select one of the links below to jump to a query:
TCP/IP Reset in Windows
TCP/IP Reset in macOS