A factory reset is a last resort to fix a problem with your modem settings, or if you can't remember the modem password. You'll lose all your custom settings including any custom Wi-Fi name and password, so be ready to set up your modem…
Your modem password is used to log in to the modem's default gateway to change your modem settings.
You'll need a strong custom password if you're going to use Remote Access on your modem. It's also useful to stop guests from being able…
Checking the status lights on your nbn Connection Box (NCB) for nbn Wireless can be useful for troubleshooting.
Bandwidth control or Quality of Service (QoS) stops your modem trying to upload faster than the speed of your nbn plan, which can cause data packets to be lost.
TPG modems handle bandwidth control automatically, but some third-party…
Checking the status lights on your Network Termination Units (NTU) for TPG Fibre to the Building (FTTB) can be useful for troubleshooting.
Not every TPG Fibre service has an NTU.
Choose your NTU:
Here's what the status lights mean on your nbn Connection Box (NCB) for nbn FTTC.
You may need to slide back the panel to see the status lights.
Here’s what you need to know about speeds on TPG nbn.
Select one of the links below to jump to a query:
Checking the status lights on your indoor nbn Connection Box (NCB) for nbn FTTP can be useful for troubleshooting.
A traceroute checks how data packets are sent to a specific address using your internet connection, taking note of each stop along the way. It's a good way to see the latency (delay) between different servers that make up the internet.
If…
If there's no communication betwen your modem and your device, then you won't be able to view websites or browse to your modem's default gateway. These steps will help identify the issue.
Make sure your computer is connected to your…