Every modem has a default gateway, which is a web page where you can log in and change your modem settings. You'll find the default gateway address on your modem's barcode sticker, but if it's not working, then these steps can help you…
A ping test checks how data packets are sent to a specific address using your internet connection, including how long it took and whether any packets were lost.
If you use PingPlotter, it will run a ping test and a traceroute at the same…
Just like road traffic, internet congestions happens when too many people are using the same connection. Only so much internet data can be transferred at one time, and things get slower when there's congestion.
Here's what you need to…
Are websites not loading properly? If your modem seems to be online but you're having trouble browsing the web, these steps will help identify the issue.
Is the problem with all websites, or just one? If you can't browse to a single…
If your modem's default gateway address is starting with “169.254”, then resetting your network adapter to default settings may help fix the issue.
This process may also be known as a "winsock reset", or "comms reinstall".
Select one…
If your Wi-Fi connection is having dropouts, it means that your Wi-Fi will lose connection intermittently while devices connected to your modem by Ethernet cable will stay connected. These steps will help you identify the issue.
Turn…
If your Wi-Fi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on Wi-Fi can't. These steps will help you identify the issue.
Make sure that Wi-Fi isn't…
There are two ways to connect your device to your modem so it can use the internet: Ethernet cable, or Wi-Fi.
Wi-Fi uses radio waves to transmit data, and a typical indoor Wi-Fi signal has a range of 30 metres. However, your Wi-Fi range…
Here's everything you need to know about TPG Fibre to the Building (FTTB) services on the Vision network.
Select one of the links below to jump to a query:
If your TPG Fibre to the Building (FTTB) service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue…