Internet

Older TPG Modem Guides

These guides will help you set up older TPG modems. Don't have a TPG modem? Check out BYO Modem Setup Guides.  

VX220-G2V Modem status lights

Here's what the status lights mean on your VX220-G2V Modem.  

VX420-G2V modem status lights

Here's what the status lights mean on your VX420-G2V modem.  

Connect to Wi-Fi

Choose your device's operating system to connect to Wi-Fi.   Select one of the links below to jump to a query:

Troubleshoot slow 5G Home Broadband

If your 5G Home Broadband service is running slowly, these steps will help you identify the issue.  

Troubleshoot no connection on your 5G Home Broadband

 If your 5G Home Broadband service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.  

Troubleshoot no connection on your nbn® FTTB/FTTN

If your TPG nbn FTTB/N service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.  

Troubleshoot slow TPG Fibre to the Building (FTTB)

If your TPG Fibre to the Building (FTTB) service is running slowly, these steps will help you identify the issue.   Your service may just be affected by planned maintenance. You can check your address on our Network Status page.If…

Set up your TPG Fibre to the Building (FTTB)

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. Note: Some…

Troubleshoot dropouts on your nbn® Wireless

If your TPG nbn Wireless service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.