Here’s what you need to know about 5G Home Broadband and 4G Home Wireless Broadband speeds.
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Here's how to check your basic Wi-Fi settings on a TPG modem. This will make sure Wi-Fi is turned on, confirm your Wi-Fi name and password, make sure your Wi-Fi name isn't hidden, and make sure any band steering is turned on.
Band…
Here’s how you can set up a compatible bring-your-own (BYO) modem for TPG nbn Wireless.
Your nbn Phone service and included calls are not available if you use a BYO modem.
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Modem…
Are most websites fine but you can't get to one website? These steps will help identify the issue.
The website may just be affected by an outage or planned maintenance. You can check the website on Is It Down Right Now? or Down For…
You can customise your Wi-Fi name and password in your TPG modem settings.
Don't have a TPG modem? Check the manufacturer's website for a guide.
Choose your modem:
Most Wi-Fi 6 modems can support Wi-Fi speeds of up to 1000Mbps (1Gbps), and at least that speed via Ethernet. Some modems even offer Ethernet ports capable of 2.5Gbps or higher. However, your actual speeds can vary depending on several…
Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.
Note: Your…
If your TPG Home Wireless Broadband service is running slowly, these steps will help you identify the issue.
If your 4G Home Wireless Broadband service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.