Checking your order status in My Account

You can check the status of your TPG order in My Account.

1. Log in to My Account.
   
   Never used My Account before? Check out An Introduction to My Account.

2. If you have a TPG order in progress, you'll see the Installation Tracker on the dashboard.

   

3. The Installation Tracker will show a tick beside completed steps of your order.

   

4. The current step of your order is indicated with a purple number icon.

   

5. For internet orders, more steps will appear as they become active. In the example above, "Waiting for Hardware Dispatch" will appear after hardware is dispatched.
   
   Note: Mobile orders will show all steps for your order, with future steps greyed out.