Here’s what you need to know about speeds on TPG nbn.

 

Select one of the links below to jump to a query:

 

How we advertise nbn® speeds

We advertise Typical Evening Speeds for our nbn plans. Typical Evening Speeds are subject to change and are measured 7PM-11PM local time. Speeds are not guaranteed and may vary.

Note: TPG Business nbn plans measure Typical speeds during weekday business hours (9AM – 5PM local time).

 

TPG nbn® Fibre Typical Evening Speeds

This includes nbn FTTB/FTTN, nbn FTTC, nbn FTTP & nbn HFC services.

nbn Speed Tier Typical Evening download Speed Typical Evening upload Speed
NBN12 12Mbps 0.8Mbps
NBN25 25Mbps 4Mbps
NBN50 50Mbps 17Mbps
NBN100 100Mbps 17Mbps
NBN500* 500Mbps^ 42Mbps
NBN Home Superfast* 640Mbps^ 42Mbps
NBN Home Ultrafast* 800Mbps 85Mbps

*This speed option is available on nbn FTTP & nbn HFC only. A high speed modem is required.
^ Estimated speeds for these plans will be revised once TPG has collected enough performance data.

 

TPG nbn® Wireless Typical Evening Speeds

nbn Speed Tier Typical Evening download Speed Typical Evening upload Speed
NBN12 10Mbps 0.9Mbps
NBN25 20Mbps 3.8Mbps

 

How to choose the right nbn® plan for your needs

If you already have TPG nbn, you can change your nbn plan in My Account.

nbn Fibre includes nbn FTTB/FTTN, nbn FTTC, nbn FTTP & nbn HFC services.

Speed Available on these nbn types Best for
NBN12 nbn Fibre
nbn Wireless		 For basic internet use like web browsing and email.
NBN25 nbn Fibre
nbn Wireless		 For small households and light entertainment needs.
NBN50 nbn Fibre For households with multiple devices and quality streaming.
NBN100 nbn FTTB, nbn FTTC & nbn FTTN For entertainment lovers and online gamers.
NBN500* nbn FTTP & nbn HFC only For ultra-connected households, digital creators, and remote workers.
NBN Home Superfast* nbn FTTP & nbn HFC only For large households with high-speed needs and simultaneous heavy usage.
NBN Home Ultrafast* nbn FTTP & nbn HFC only For heavy-duty internet users and small businesses.

*A high speed modem is required.

 

Factors that may affect your nbn® speed and connection

Some factors only apply to specific types of nbn connections.

Factor Applies to:

The quality of your modem, cables and devices
Your choice of modem and how you set it up in your home could stop you from getting the maximum speed of your internet plan. Older devices may not support the newer types of Wi-Fi. Please visit the manufacturer’s website for information about your device’s capabilities. Any damaged devices or Ethernet cables should be repaired or replaced.

 All nbn services

Network Congestion
Speed may be slower during periods of congestion, like when more people are using the network in the evening.

All nbn services

Weather
Extreme heat or rain in your area or at the nbn Wireless base station can affect the speed of your service.

 All nbn services

Wi-Fi signal interference
The quality of your Wi-Fi signal may vary due to the number of devices you have connected, distance from your modem, the location of your modem, the type of Wi-Fi network (5GHz vs. 2.4GHz Wi-Fi) and any obstacles between your devices and your modem. Learn how to improve your Wi-Fi signal.

 All nbn services

How many devices you have connected
When too many devices are being used at the same time, particularly for large downloads or HD/4K streaming, there may not be enough bandwidth to go around. This can limit the flow of data flow for all devices and cause slow speeds.

 All nbn services

Which content is being accessed
Particular issues may affect a specific website or online game, such as insufficient server capacity.

 All nbn services

nbn® Infrastructure
Your speed can be affected by the quality and location of nbn® infrastructure, such as:

  • The length and quality of copper cables used to connect your premises to the nbn hub for nbn FTTB/FTTN & nbn FTTC.
  • The quality and location of an nbn Wireless antenna.

nbn FTTB/N, nbn FTTC and nbn Wireless

nbn® Wireless Signal interference
Coverage may vary due to the nature of radio-based mobile networks. The signal may also be affected by the distance and line of sight from the network base station, building materials, and geographic features like hills, buildings and trees.

nbn Wireless

nbn® Wireless Fair Use Policy Enforcement
If your nbn Wireless usage falls within certain parameters set by nbn®, your service may be impacted by nbn®’s enforcement of their Fair Use Policy. This means you may experience slower download or upload speeds from time to time, depending on your usage, the time of day and the type of apps you’re using.

nbn Wireless

Latency
Latency is the amount of time it takes for data packets to go from one place to another on an internet connection, which is important for ultra-time-sensitive apps like multiplayer shooting games.

  • nbn Wireless may not be suitable for online gaming. 
  • Large files might be slow to load.

nbn Wireless

Checking the status lights on your indoor nbn Connection Box (NCB) for nbn FTTP can be useful for troubleshooting.

 

Choose your NCB

Picture nbn® Connection Box
Current model nbn FTTP NCB
 Current models
Supplied from 14 September 2025
Origina modem nbn FTTP NCB
 Original model
Supplied before 14 September 2025

 

Are the lights behaving strangely?

If you're seeing some really unusual behaviour such as the lights for empty ports flashing, have there been recent lightning storms in your area?

If you think your NCB, cables or other nbn equipment have been affected by a lightning strike, please call us on 1300 997 271.

 

Current nbn® FTTP Connection Box models

Most premises will get a one-port NCB, and select premises will get a 4-port NCB. 

There are 2 different models of each, and they both have the same status lights – the only difference between them is the location of the power port.

 

Opening the cover

  • If your NCB has the current wall bracket (shown below) then you can always see the lights. To access the ports, you can open the cover from the left side. 
  • If your NCB has been fitted into an original wall bracket, the cover opens from the base.
Current NCB wall bracket

 

nbn® FTTP Connection Box Status Lights

NCB lights, from left to right: Power, Optical, Alarm, Port, Lights on/off button.

 

Are all the lights off? Press the LIGHTS ON/OFF button to turn the NCB lights back on. When this button is used to turn lights off, they’ll stay off even if the NCB is restarted. 

 

Light States and meaning
Power Off = No power, or NCB lights are turned off. Press the LIGHTS ON/OFF button to turn the NCB lights back on.
Green = Your NCB has power. This light flashes when your NCB is starting up or downloading software.
Optical* Off = Your NCB is disabled. Please call us on 1300 997 271 as we'll need to lodge a ticket with nbn®.
Green = Successful network connection. This light flashes during connection activity.
Red = No connection to the network. Try troubleshooting.
Alarm Off = No issues detected.
Red = Issue detected. Try troubleshooting.
Port Off = Nothing is plugged into this port. 
Green = A device is plugged in. This light will flash during data transfer.

*If you have a 4-port NCB:

  • Your Optical light may be green (GPON mode) or blue (XGS-PON mode). If the light is alternating red/green/blue, please call us on 1300 997 271 as we’ll need to get your NCB activated.
  • You’ll have 4 numbered Port lights to show connections to each port.

 

Original nbn® FTTP Connection Box model

Lifting the cover

If your NCB has a cover, it opens by lifting the cover upwards from the base.

Once the cover is lifted, you'll see the status lights at the top of the NCB and the ports are on the bottom.

Original model nbn FTTP NCB

 

nbn® FTTP Connection Box Status Lights

nbn FTTP NCB lights - from left to right: Power, Optical, Alarm, UNI-D1, 2, 3, 4, UNI-V 1/2, Update.
Light States and meaning
Power Off = No power.
Green = Your NCB has power. It's normal if this light looks more orange/yellow than green.
Red = Using backup battery power from the Power Supply unit (if you have one).
Optical Off = Your NCB is disabled. Please call us on 1300 997 271 as we'll need to lodge a ticket with nbn®.
Green = Successful network connection. This light flashes during connection activity.
Red = No connection to the network. Try troubleshooting.
Alarm Off = No devices connected.
Green = No issues detected.
Red = Issue detected. Try troubleshooting.
UNI-D 1/2/3/4 Off = Nothing is plugged into this port. Only one UNI-D port is active for each nbn service - usually UNI-D 1. If you don't know which UNI-D port to use, call us on 1300 997 271 and we'll help you.
Orange = A device capable of up to 1000Mbps is plugged in. This light will flash during data transfer.
Green = A device capable of up to 10/100Mbps is plugged in. This light will flash during data transfer.
UNI-V 1/2 Off = There is no nbn Fibre Phone service, or it's not currently being used. Note: Fibre Phone is no longer sold as of 23 May 2024.
Green  = One or more nbn Fibre phones are off the hook (typically because they are being used). This light flashes if the phone has been off the hook for more than an hour.
Update Off = It's normla for this light to be off.
Green  = Your NCB is currently downloading an update with no issues.
Red  = Your NCB has failed to download an update. Please call us on 1300 997 271 as we'll need to lodge a ticket with nbn®.

 

Where to find your nbn FTTP Connection box Serial Number

The Serial Number for your NCB is listed next to S/N on its barcode sticker.

nbn FTTP NCB Barcode sticker

 

A traceroute checks how data packets are sent to a specific address using your internet connection, taking note of each stop along the way. It's a good way to see the latency (delay) between different servers that make up the internet.

If you use PingPlotter, it will run a ping test and a traceroute at the same time.

 

Select one of the links below to jump to a query:

 

PingPlotter on Windows

  1. Download PingPlotter at: http://pingplotter.com/download

    You don't need to buy a subscription, you can use the Free version.

  2. Open PingPlotter and hit the + (plus) icon to open a New Trace tab. 

    PingPlotter New Trace

  3. Type tpg.com.au or another address you want to to ping or traceroute, then hit Start. 

    PingPlotter trace

  4. Let the test run for at least 60 seconds, then hit Pause. 

    PingPlotter results

  5. Hit the Print Screen (PrntScr) key on your keyboard to screenshot your test results. You can use CTRL+V to paste your screenshot into any text editor, image editor or email app.

 

PingPlotter on macOS

  1. Download PingPlotter at: http://pingplotter.com/download

    You don't need to buy a subscription, you can use the Free version.

  2. Open PingPlotter and type tpg.com.au or another address you want to ping or traceroute, then hit the Start. 

    PingPlotter trace

  3. Let the test run for at least 60 seconds, then hit Pause. 

    PingPlotter results

  4. Use the Command ⌘+Shift+3 keys on your keyboard to screenshot your test results. You can use Command ⌘+V to paste your screenshot into any text editor, image editor or email app.

 

PingPlotter on iOS (iPhone/iPad)

  1. Open the App Store and search for 'PingPlotter" to install PingPlotter. 

    You don't need to buy a subscription, you can use the Free version.

    PingPlotter on App Store

  2. Open PingPlotter and type tpg.com.au or another address you want to ping or traceroute, then hit Start. 

    PingPlotter app trace

  3. Let the test run for at least 60 seconds, then hit Pause. 

    PingPlotter app results

  4. Hit the Share icon and select Screenshot. 

    PingPlotter app Share Screenshot

  5. You can choose to save your screenshot to Pictures, or share it by Mail.

 

Traceroute in Windows

  1. Hit Search and type "cmd" into the search bar.

  2. Open the Command Prompt app. 

    Command Prompt app

  3. Type “tracert” and then hit Space on your keyboard.

  4. Type the address you want to traceroute, e.g. "tracert tpg.com.au" then hit Enter on your keyboard.

    Command Prompt trace route

  5. Wait for the test to finish. A traceroute will test a maximum of 30 "hops". Each hop is a new server that the data passes through on its way to its destination. The first hop is your modem, and the last hop is the server for the address you've tracerouted.
     
    Don't worry if some hops come up as "* * * Request timed out". Some servers deliberately ignore the data packets used for traceroute tests.

  6. Three latency times (in milliseconds) will be shown before the domain or IP address for each hop. The mean average of these times is considered to be the latency for that server, e.g:

    "Tracing route to ftp.iinet.net.au [203.0.178.32] over a maximum of 30 hops:
    1 2ms 2ms 2ms NETCOMM [10.1.1.1]
    2 32ms 30ms 30ms Hop 2 [IP address]"

    In this example, 32ms + 30ms + 30ms / 3 = a latency of 30.66 milliseconds for the server on Hop 2.

    You can search online for a specific IP address to get a better idea of where it is.

    Trace Route results

  7. To copy-paste your traceroute results: Right-click in the Command Prompt window and select Mark to turn on the cursor. You can use the up/down arrow keys on your keyboard to move the cursor to the start of the text you want to copy.

    Hold the Shift key and use the down/right arrow keys to highlight the text you want to copy, then hit the Enter key to copy the text.

    Open Word, Notepad or any other text editor or email app and use CTRL+V to paste the copied text.  

    Copy text in Command Prompt

 

Traceroute in macOS

  1. Open Finder and select Applications > Utilities, then open the Terminal app.

  2. Type “traceroute” and then hit Space on your keyboard.

  3. Type the address you want to traceroute, e.g. "tracert tpg.com.au", then hit Enter on your keyboard.

    Mac Terminal traceroute

  4. Wait for the test to finish. A traceroute will test a maximum of 30 "hops". Each hop is a new server that the data passes through on its way to its destination. The first hop is your modem, and the last hop is the server for the address you've tracerouted.
     
    Don't worry if some hops come up as "* * * Request timed out". Some servers deliberately ignore the data packets used for traceroute tests.

  5. Three latency times (in milliseconds) will be shown before the domain or IP address for each hop. The mean average of these times is considered to be the latency for that server, e.g:

    "Tracing route to ftp.iinet.net.au [203.0.178.32] over a maximum of 30 hops:
    1 2ms 2ms 2ms NETCOMM [10.1.1.1]
    2 32ms 30ms 30ms Hop 2 [IP address]"

    In this example, 32ms + 30ms + 30ms / 3 = a latency of 30.66 milliseconds for the server on Hop 2.

    You can search online for a specific IP address to get a better idea of where it is.

  6. To copy-paste your traceroute results: Click and drag the cursor to select the text you want to copy, then right-click and select Copy, or hit Command ⌘+C on your keyboard.

    Open TextEdit or any other text editor or email app and use Command ⌘+V to paste the copied text.

You may need to lodge a Statutory Declaration form in these situations:

  • Someone else’s services are already connected at a property you own or rent.
  • You need to take ownership of an account because the owner can no longer be contacted for any reason.
  • Any other situation that requires a legal statement from you.

If you don't know what to do with your Statutory Declaration, please contact us.

 

How to lodge a Statutory Declaration

  1. Download and/or print a copy of the form here. Single or double-sided printing is fine. If you don't have access to a printer, you can get a Statutory Declaration form from your local Post Office. Alternatively, your local library may be able to help you print the form.

  2. Using a black or blue pen, fill out your Name, Address and Occupation, and then write your declaration in the space provided. If you're making a declaration as an authorised representative for a business, please state this clearly.

    Example 1: Making a declaration as an individual
    Example 2: Making a declaration as an authorised representative of a business

  3. Get your Statutory Declaration signed by a witness. A list of acceptable witnesses can be found on the Statutory Declaration form.

  4. Sign and date your form in front of your witness and then have them sign their name and title.

  5. Scan or take a photo of your Statutory Declaration form and email it to customer_service@tpg.com.au. Please include your Customer ID or TPG username in your email subject.

  6. We'll contact you about the next steps once we get your Statutory Declaration.

If your phone isn't automatically detecting TPG or Vodafone as the network carrier, you can select the network carrier manually.

Don't see a guide for your phone? Please check the manufacturer's website for a guide.

Select one of the links below to jump to a query:

How to set the network carrier on an iPhone

  1. Open the Settings app. 

  2. Select Carrier. 

  3. Turn off the Automatic switch, then wait while your iPhone searches for available networks in the area. 

    iPhon carrier selection 3

  4. Tap Vodafone AU, then exit the Settings app to finish. 

    iPhone carrier selection 4

 

How to set the network carrier on Android OS

Android OS looks different depending on your phone and software version. If these steps don't work for you, please check the manufacturer's website for a guide.

  1. Open the Settings app. 

  2. Tap Network and Internet. 

    Android Settings - Network and Internet

  3. Tap SIMs, then select your TPG SIM.

    Android Settings - SIMs

  4. Scroll down and turn off the Automatically select network switch, then wait while your phone searches for available networks in the area. 

    Android Settings - Automatically select network switch

  5. Tap Vodafone AU, then exit the Settings app to finish. 

    Android Settings - Select network

If there's no communication betwen your modem and your device, then you won't be able to view websites or browse to your modem's default gateway. These steps will help identify the issue.

 

  1. Make sure your computer is connected to your modem by Ethernet cable or Wi-Fi.

    Wi-Fi connections can't be over Guest Wi-Fi or Wi-Fi Protected Setup (WPS).

  2. Turn off your modem and your device and leave them off for at least 60 seconds.

  3. Turn them back on and wait for them to reboot. When you modem's Internet light is back on, try to browse to your modem’s default gateway.

    Internet Light example

  4. Do you have any devices connected to your modem with an Ethernet cable? If these devices can visit your modem's default gateway but devices on Wi-Fi can’t, switch to troubleshooting Wi-Fi No Connection.

  5. Do you have multiple devices to test? If some devices can get to your modem's default gateway but others can't, the devices that can't may be faulty.

    Faulty devices with a faulty wireless adapter may need to be repaired or replaced. If the device is a computer running Windows, a winsock reset may help.

  6. Still can't get to your modem's default gateway? Call us on 13 14 23 and we'll help you.

In most cases, your computer will get your DNS settings automatically. DNS may need to be set manually if you're having some browsing issues.

 

Select one of the links below to jump to a query:

 

Set DNS server in Windows

  1. Log in to Windows with an Administrator account.

    If your account doesn’t have Administrator privileges, you can't change your DNS server settings.

  2. Hit Search and search for "Control Panel".

  3. Open the Control Panel app and select Network and Sharing Centre.
     
    You may need to hit Network and Internet before you see Network and Sharing Centre.

    Control Panel Network and Sharing Centre

  4. Hit Change adapter settings. 

    Change Adapter Settings

  5. Right-click on your active internet connection and select Properties.

    Your active internet connection may be Ethernet, Wireless Network Connection or Local Area Connection depending on how your computer is set up. 

    Active Network Connections

  6. In the Networking tab, select Internet Protocol (TCP/IP), then hit Properties. 

    Wi-Fi Properties

  7. Select Use the following DNS server addresses and enter these settings:

    Preferred DNS server: 203.12.160.35
    Alternate DNS server: 203.12.160.36

    TCP/IPv4 Properties

  8. Hit OK to finish.

 

Set DNS server in macOS

  1. Hit the Apple icon in the top right-hand corner and select System Preferences.

  2. Select Network.

  3. Select your connected network (Ethernet or Wi-Fi) and then hit Advanced. 

    Mac Network connections

  4. Select the DNS tab and then click the plus (+) icon in the lower left-hand corner. 

    DNS settings

  5. For DNS Servers, enter "203.12.160.35" and then hit OK to finish.

    DNS Servers entry

A TCP/IP reset can fix some browsing issues, particularly if your modem's default gateway address is starting with “169.254”.

 

Select one of the links below to jump to a query:

 

TCP/IP Reset in Windows

  1. Hit Search and type "cmd" into the search bar. 

  2. Right-click on the Command Prompt app and select Run as administrator.
     
    You may need to enter an administrator password before you can continue. 

    Command Prompt Run as administrator

  3. Type “netsh int ip reset” and then hit Enter on your keyboard.

    Command Prompt netsh int ip reset

  4. Once the reste is complete, restart your computer to finish.

 

TCP/IP Reset in macOS

  1. Hit the Apple icon in the top right-hand corner and select System Preferences.

  2. Select Network.

  3. Select your connected network (Ethernet or Wi-Fi) and then hit Advanced. 

    Mac Network connections

  4. Select the TCP/IP tab and then hit Renew DHCP Lease. 

    TCP/IP settings

  5. Click OK to finish.

Every modem has a default gateway, which is a web page where you can log in and change your modem settings. You'll find the default gateway address on your modem's barcode sticker, but if it's not working, then these steps can help you find the default gateway or identify the issue.

Common default gateway addresses include 192.168.0.1, 192.168.1.1, 192.168.20.1, and 10.1.1.1.

 

Select one of the links below to jump to a query:

 

How to find your default gateway address on Windows

  1. Make sure your computer is connected to your modem by Ethernet cable or Wi-Fi.
     
    Wi-Fi connections can't be over Guest Wi-Fi or Wi-Fi Protected Setup (WPS).

  2. Hit Search and type "cmd" into the search bar, then open the Command Prompt app.

    Command Prompt app

  3. Type “ipconfig” and then hit Enter on your keyboard.

    Command Prompt ipconfig

  4. Scroll through the test results. If your computer is connected to your modem by Ethernet cable, look for a heading that says Ethernet adapter Local Area Connection.

    If you're on Wi-Fi, look for Wireless LAN Local Area Connection.

    Ignore any results that say “Media Disconnected” - these are saved settings for adapters that aren't currently being used.

  5. Default Gateway, e.g. "192.168.0.1" means your default gateway address is "http://192.168.0.1".

    Important: If the default gateway begins with “169.254”, then your modem isn't getting a response from the DHCP server. You should reset your TCP/IP settings and if the issue persists, reset your network adapter.
    Command Prompt Default Gateway

  6. Open your web browser and go to your default gateway address. You should see a login page - you can find the default username and/or password on your modem's barcode sticker. If you have custom login details, you'll need to use those instead.

    Don't see a login page? Check out Troubleshoot no communication between your modem and device.

    Forgotten your custom login details? You'll need to factory reset your modem and set it up again.

 

How to find your default gateway address on macOS

  1. Make sure your computer is connected to your modem by Ethernet cable or Wi-Fi.
     
    Wi-Fi connections can't be over Guest Wi-Fi or Wi-Fi Protected Setup (WPS).

  2. Hit the Apple icon in the top left-hand corner and choose System Preferences.

  3. Select Network. 

    Mac Network Utility

  4. If your computer is connected to your modem by Ethernet cable, select Ethernet and your default gateway address will be listed next to Router, e.g. "192.168.2.1" means your default gateway address is "http://192.168.2.1".

    If you're on Wi-Fi, select Wi-Fi, then hit Advanced and select TCP/IP. Your default gateway address will be listed next to Router, e.g. "192.168.2.1" means your default gateway address is "http://192.168.2.1".

    Important: If the default gateway begins with “169.254”, then your modem isn't getting a response from the DHCP server. You should reset your TCP/IP settings and if the issue persists, restart Wi-Fi/Airport.

    Mac Default Gateway

  5. Open your web browser and go to your default gateway address. You should see a login page - you can find the default username and/or password on your modem's barcode sticker. If you have custom login details, you'll need to use those instead.

    Don't see a login page? Check out Troubleshoot no communication between your modem and device.

    Forgotten your custom login details? You'll need to factory reset your modem and set it up again    .

A ping test checks how data packets are sent to a specific address using your internet connection, including how long it took and whether any packets were lost.

If you use PingPlotter, it will run a ping test and a traceroute at the same time.

Select one of the links below to jump to a query:

Common addresses to ping

Address to ping What is it? Why ping it?
tpg.com.au TPG's web address To check that DNS is working on your computer.
203.12.160.35 One of TPG’s DNS servers To check that TCP/IP settings are working on your computer.
127.0.0.1 A loopback test to your own computer To check that there’s no issue with your computer’s network adapter or connection settings.

 

PingPlotter on Windows

  1. Download PingPlotter at: http://pingplotter.com/download

    You don't need to buy a subscription, you can use the Free version.

  2. Open PingPlotter and hit the + (plus) icon to open a New Trace tab. 

    PingPlotter New Trace

  3. Type tpg.com.au or another address you want to to ping or traceroute, then hit Start. 

    PingPlotter trace

  4. Let the test run for at least 60 seconds, then hit Pause. 

    PingPlotter results

  5. Hit the Print Screen (PrntScr) key on your keyboard to screenshot your test results. You can use CTRL+V to paste your screenshot into any text editor, image editor or email app.

 

PingPlotter on macOS

  1. Download PingPlotter at: http://pingplotter.com/download

    You don't need to buy a subscription, you can use the Free version.

  2. Open PingPlotter and type tpg.com.au or another address you want to ping or traceroute, then hit the Start. 

    PingPlotter trace

  3. Let the test run for at least 60 seconds, then hit Pause. 

    PingPlotter results

  4. Use the Command ⌘+Shift+3 keys on your keyboard to screenshot your test results. You can use Command ⌘+V to paste your screenshot into any text editor, image editor or email app.

 

PingPlotter on iOS (iPhone/iPad)

  1. Open the App Store and search for 'PingPlotter" to install PingPlotter. 

    You don't need to buy a subscription, you can use the Free version.

    PingPlotter on App Store

  2. Open PingPlotter and type tpg.com.au or another address you want to ping or traceroute, then hit Start. 

    PingPlotter app trace

  3. Let the test run for at least 60 seconds, then hit Pause. 

    PingPlotter app results

  4. Hit the Share icon and select Screenshot. 

    PingPlotter app Share Screenshot

  5. You can choose to save your screenshot to Pictures, or share it by Mail.

 

Ping test in Windows

  1. Hit Search and type "cmd" into the search bar. 

  2. Open the Command Prompt app. 

    Command Prompt app

  3. Type “ping” then hit Space on your keyboard. 

  4. Type the address you want to ping, e.g. "ping tpg.com.au" then hit Enter on your keyboard.

    Command Prompt ping

  5. Wait for the ping results.

    Ping results

    If a ping test fails, you'll get a "Request timed out", "Destination host unreachable", or "Transmit failed, error code #" messge instead of ping results. You may need to troubleshoot your internet if a ping test fails.

    With some browsing issues, you may be able to ping a DNS server, but not a web address. If this is the case, you should try manually setting your DNS server.

  6. To copy-paste your ping results: Highlight the text results and simply press the Enter key.

    Note: For Windows 10, right-click in the Command Prompt window and select Mark to turn on the cursor. You can use the up/down arrow keys on your keyboard to move the cursor to the start of the text you want to copy.

    Hold the Shift key and use the down/right arrow keys to highlight the text you want to copy, then hit the Enter key to copy the text.

    Open Word, Notepad or any other text editor or email app and use CTRL+V to paste the copied text.  

 

Ping test in macOS

  1. Hit Search and type “network utility” in the search bar.

  2. Open the Network Utility app.
     
    You can also find this app at /System/Library/CoreServices/Applications.

    Mac Network Utility app

  3. Select the Ping tab and type the address you want to ping, e.g. "google.com", then hit Ping.

    Network Utility ping

  4. Wait for the ping results.

    If a ping test fails, you'll get a "Request timed out", "Destination host unreachable", or "Transmit failed, error code #" messge instead of ping results. You may need to troubleshoot your internet if a ping test fails.

    With some browsing issues, you may be able to ping a DNS server, but not a web address. If this is the case, you should try manually setting your DNS server.

  5. To copy-paste your ping results: Click and drag the cursor to select the text you want to copy, then right-click and select Copy, or hit Command ⌘+C on your keyboard.

    Open TextEdit or any other text editor or email app and use Command ⌘+V to paste the copied text.

 

Understanding ping test results

Ping test results are similar for both Windows and macOS.

 

  1. If a ping test is successful, it means that your computer was able to connect to that address.

  2. You’ll see a "reply" listed for each data packet sent in the ping test, and how long it took, e.g:

    "Pinging google.com.au [142.251.221.67] with 32 bytes of data:
    Reply from 142.251.221.67: bytes=32 time=53ms TTL=119
    Reply from 142.251.221.67: bytes=32 time=53ms TTL=119
    Reply from 142.251.221.67: bytes=32 time=56ms TTL=119
    Reply from 142.251.221.67: bytes=32 time=57ms TTL=119"
     
    A Windows ping test will typically send 4 packets; a macOS ping test may send more.  

    Successful ping results

  3. The statistics will show if any data packets were lost during the ping test , e.g:

    "Ping statistics for 142.251.221.67:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% Loss)
    Approximate round trip times in milli-seconds:
    Minimum = 53ms, Maximum = 57ms, Average = 54ms".

    Ping statistics