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Troubleshoot slow 5G Home Broadband

If your 5G Home Broadband service is running slowly, these steps will help you identify the issue.

Connect to Wi-Fi

Choose your device's operating system to connect to Wi-Fi. Select one of the links below to jump to a query:

VX420-G2V modem status lights

Here's what the status lights mean on your VX420-G2V modem.

VX220-G2V Modem status lights

Here's what the status lights mean on your VX220-G2V Modem.

How to set up D-Link DIR-1750 for nbn FTTP

You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn FTTP. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get…

How to set up D-Link DIR-1750 for nbn FTTC

You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn FTTC.

How to set up D-Link DIR-1750 for nbn HFC

You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn HFC. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your…

How to set up D-Link DIR-1960 for nbn FTTP

You'll need to plug in your D-Link DIR-1960 Exo AC1900 Smart Mesh Wi-Fi Router and change some settings to get it working with TPG nbn FTTP. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to…

How to set up D-Link DIR-1960 for nbn FTTC

You'll need to plug in your D-Link DIR-1960 Exo AC1900 Smart Mesh Wi-Fi Router and change some settings to get it working with TPG nbn FTTC.

How to set up D-Link DIR-1960 for nbn HFC

You'll need to plug in your D-Link DIR-1960 Exo AC1900 Smart Mesh Wi-Fi Router and change some settings to get it working with TPG nbn HFC. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to…