You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn HFC.
-
First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
-
Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
If your NCB is missing, please call us on 1300 023 575. -
Use the Ethernet cable to connect your modem’s yellow Internet port to your NCB's UNI-D1 port or 2.5G port.
-
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
- To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
- If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s Ethernet ports.
-
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
-
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
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Select Settings, then Internet.
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For My Internet Connection is, select PPPoE.
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Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password. -
Hit Save.
-
If you have a bundled nbn & phone plan: Select Internet Settings > VLAN. Turn on Triple Play and VoIP VLAN. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
- Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.
You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn FTTC.
- First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
- Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
If your NCB is missing, please call us on 1300 023 575. -
Use the Ethernet cable to connect your modem’s yellow Internet port to your NCB's yellow Gateway port.
-
Use the power cable to connect the Power port on your modem to a power outlet. Press the modem's Power button to turn it on.
- To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
- If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s LAN ports.
-
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
-
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
-
Select Settings, then Internet.
-
Set My Internet Connection is to PPPoE.
-
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password. -
Hit Save.
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If you have a bundled nbn & phone plan: Go to Internet Settings > VLAN. Enable Triple Play Status and Priority ID. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
-
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.
You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn FTTP.
-
First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
-
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
-
Use the Ethernet cable to connect your modem's yellow Internet port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port. -
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
- To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
- If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s black Ethernet ports.
-
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
-
Log in with the default password on your modem's barcode sticker. If you have a custompassword, use that instead.
-
Hit Settings, then Internet
-
Set My Internet Connection is to PPPoE.
-
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password. -
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.
Please select a topic to view the guide:
- Call Park Retrieve
- Call Transfer
- Global Address Book
- Call Forward
- Directory
- Auto Attendant
- Schedules and Events
- Hunt Group
- Add audio to a Queue
- Music on Hold
- Speed Dial 8
- Busy Lamp Field
- Voicemail Passcode
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Before calling TPG, we recommend checking if there is an NBN network outage affecting your area.
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Here's what the status lights mean on your VX220-G2V Modem.
| Light | State | Meaning | |
| Power | Off | No power. | |
| Blue | Your modem has power. | ||
| DSL | Off | Your modem doesn't have a DSL connection. There may be an outage if your internet uses DSL. | |
| Blue | Your modem has a DSL connection. This light flashes during initial connection. | ||
| Internet | Off | Your modem is offline. There may be a problem with the modem settings or its username and password. | |
| Blue | Your modem is online. | ||
| 2.4GHz & 5GHz | Off | 2.4GHz/5GHz Wi-Fi is turned off. | |
| Blue | 2.4GHz/5GHz Wi-Fi is turned on. | ||
| WPS | Off | Wi-Fi Protected Setup (WPS) isn't currently being used. | |
| Blue | This light flashes when a WiFi device is trying to connect via WPS, and will stay on for about 5 minutes after a successful connection. | ||
| WAN | Off | Nothing is plugged into the WAN port. | |
| Blue | A device is plugged into the WAN port. | ||
| LAN 1-4 | Off | Nothing is plugged into the LAN ports. | |
| Blue | At least one device is plugged into the LAN ports. | ||
| Phone | Off | You don't have a TPG Voice (VoIP) phone service. | |
| Blue | Your TPG Voice (VoIP) phone is online. | ||
| USB | Off | Nothing is plugged into the USB port. | |
| Blue | A device is plugged into the USB port. This light flashes when a new USB device is connected, and when data is being transferred. | ||
From time to time, TPG may contact you for marketing or servicing reasons. TPG will never call you and ask for your passcode or password.
As part of our security measures to help keep your data and account information safe, TPG uses Multi-Factor Authentication (MFA) such as one-time passcodes to confirm your proof of identity. It’s best to make sure that your mobile number and other contact information is up to date in My Account.
Unless you are communicating with an agent in one of our designated departments, we will only ever contact you via these methods:
- We will only call you from selected phone numbers.
- SMS from a designated TPG portal that will appear as TPG or one of our selected phone numbers.
- Email with offers, notifications or your bill from a TPG email.
If we send you an email, we will never ask you to click on a link to fill out your security information such as your passcode, password, date of birth or your personally identifiable information such as your address or payment details. Be mindful of scammers using clickbait or phishing emails to obtain this information.
Select one of the links below to jump to a query:
- What to do if you receive a suspicious call, text or email that appears to be from TPG
- Social Media
- Email & SMS
- Phone calls
- Live chat
What to do if you receive a suspicious call, text or email that appears to be from TPG
If you have received a call, text message or an email that claims to be from TPG but you suspect is not, or the caller is claiming to be from TPG but is asking you to provide security information or personally identifiable information, please report it to us.
Simply email customer_relations@tpg.com.au and include (where applicable):
- a screenshot of the text message and the sender’s phone number;
- the phone number that contacted you claiming to be from TPG and the date and time of the call;
- a copy (or forward) of the alleged email.
Social Media
You can communicate with TPG through Social Media such as Twitter, Instagram and Facebook. To ensure you are protecting yourself, please stay vigilant when online and keep these tips in mind:
- Never provide personal information in a public environment (including any Social Media platforms, or public review forums such as Apple Store, Google Play Store, Product Review or Trust Pilot).
- TPG Social Media Teams will respond to customers who make contact with us via our social channels but will never proactively reach out to you. If you are contacted on Social Media by anyone claiming to be TPG, do not provide any information and contact our official Social Media messaging channels on Facebook or Twitter.
- Don’t provide any personal information (including your passcode) in a message thread. We will only ever ask for this using our secure verification forms.
If you have suspicions about any communication via Social Media, please report it to us by emailing customer_relations@tpg.com.au.
Email & SMS
From time to time, you will receive SMS messages and emails from TPG.
Often these emails or SMS include links to support pages, payment tools or My Account.
- Never open links in an SMS or email that isn’t from an official TPG number.
- All links that assist customers in making payments will first require you to log into your official My Account portal.
- If you receive an email or SMS with a one-time passcode that you did not request, ensure you do not provide the code to anyone.
- We will only send a one-time passcode to validate your identity if you are contacting us. TPG will never contact customers and ask them to verify themselves by providing a one-time passcode.
Phone calls
You may receive a phone call from TPG, this may be for a promotion or in response to a call back request.
- TPG will never call you from a private number.
- TPG will never contact you and ask you to provide personal information unless you opt to complete a specific transaction with us that requires us to gather this information.
- If you receive a call from someone from TPG and you are suspicious of the legitimacy, end the call and call us back on 13 14 23.
Live chat
While on our website, you may receive a pop up asking you to chat with us. Please be aware that:
- When chatting, ensure you are using the official TPG website tpg.com.au
- If you get a pop-up from someone claiming to be TPG inviting you to chat while you are not on the TPG website, please close the window and contact us on 13 14 23.
We know that sometimes, when you’re at home or work, walls or nearby buildings can interfere with your mobile coverage. If you have a mobile service with us - with Wi-Fi Calling (also known as Voice over Wi-Fi (VoWifi), you can make and receive calls, SMS, and MMS from a compatible device, if it’s operating on the latest software, you’re connected to a Wi-Fi network and you have the Wi-Fi calling feature turned on.
Wi-Fi Calling feature changes
From 1 December 2025, the following Apple iPhones will no longer support the TPG Wi-Fi calling feature, including 000 calls without the relevant iOS software update or device change. This is important for safety reasons when 4G/5G coverage is unavailable and you have this feature switched on:
- iPhone 11 or newer: please update to the latest iOS software (version 18.4 or higher) in your iPhone settings under General > Software Update.
- iPhone 8, 8 Plus and X: please update to the latest iOS software in your iPhone settings under General > Software Update
- iPhone 6s, 6s Plus, 7, 7 Plus and SE (2016) Gen 1: you should switch to a compatible device before 1 December 2025 to continue using the iNet Wi-Fi Calling feature, including 000 calls. Standard calls on the TPG 4G/5G network are not affected by this change.
Need help with the update or experiencing financial hardship? Call us on 1300 997 273.
Select one of the links below to jump to a query:
- What you need for Wi-Fi Calling
- How to enable Wi-Fi Calling on a Samsung phone
- How to enable Wi-Fi Calling on an iPhone
- Devices compatible with Wi-Fi Calling
- Can I use Wi-Fi Calling to make Emergency calls?
- How to use Wi-Fi Calling
- Additional information
- Troubleshooting
- Terms and Conditions
What you need for Wi-Fi Calling
To make calls over Wi-Fi, TPG Mobile customers need:
- To make sure your phone is running the latest software;
- 4G Voice & Data (VoLTE) turned on in your phone settings;
- Wi-Fi Calling turned on in your phone settings;
- Wi-Fi turned on in your phone settings; and
- To be connected to a Wi-Fi network.
Note: Public Wi-Fi networks may not work with Wi-Fi Calling as they may have firewalls that restrict access to Wi-Fi Calling.
When you’re on a Wi-Fi call, you'll see a Wi-Fi call icon next to the Wi-Fi signal bar on your phone screen.
Not sure how to update your phone settings? We've got guides for iPhones and Samsung phones below. If you use a different phone, please check the manufacturer's website for a guide.
How to enable Wi-Fi Calling on a Samsung phone
How to enable Wi-Fi Calling on an iPhone
Devices compatible with Wi-Fi Calling
We may update our list of compatible devices when new devices become available or when older devices no longer receive software updates.
Please keep your device’s software version updated so you can enjoy all our features, including Wi-Fi Calling
Alcatel
- 1 2019 4G
- 1B 2020 4G
- 1V 2020 4G
- 3L 2020 4G
- 1S 2021 4G
Apple
- iPhone 11/iPhone 11 Pro/iPhone 11 Pro Max
- iPhone 12/iPhone 12 mini/iPhone 12 Pro/iPhone 12 Pro Max
- iPhone 13/iPhone 13 mini/iPhone 13 Pro/iPhone 13 Pro Max
- iPhone 14/iPhone 14 Plus/iPhone 14 Pro/iPhone 14 Pro Max
- iPhone 15/iPhone 15 Plus/iPhone 15 Pro/iPhone 15 Pro Max
- iPhone 16/iPhone 16 Plus/iPhone 16 Pro/iPhone 16 Pro Max/iPhone 16e
- iPhone 8/iPhone 8 Plus
- iPhone SE 2020/iPhone SE 2022
- iPhone X/iPhone XR/iPhone XS/iPhone XS Max
- Watch SE/Watch SE (2nd gen) (GPS + Cellular)
- Watch Series 3/4/5/6/7/8/9 (GPS + Cellular)
- Watch Ultra/Ultra 2 (GPS + Cellular)
- Pixel 3a/Pixel 3/Pixel 3 XL
- Pixel 4a/Pixel 4/Pixel 4 XL
- Pixel 5
- Pixel 6a/Pixel 6/Pixel 6 Pro
- Pixel 7/Pixel 7 Pro
- Pixel 8/Pixel 8 Pro
- Pixel 9a/Pixel 9/Pixel 9 Pro/Pixel 9 Pro XL/Pixel 9 Pro Fold
HMD
- Pulse+ 4G
- Pulse Pro 4G (TA-1588)
Huawei
- P30 4G
- P30 Pro 4G
LG
- K42 4G
- Velvet 5G
Motorola
- Moto e7 4G/Moto e7 Power 4G
- Moto e13 4G
- Moto e14 4G
- Moto e22i 4G
- Moto edge20 fusion 5G
- Moto edge30 5G/Moto edge30 pro 5G
- Motorola edge 50 fusion
- Moto g 5G Plus
- Moto g8 4G
- Moto g10 4G
- Moto g14 4G
- Moto g34 5G
- Moto g35 5G
- Moto g50 5G
- Moto g62 5G
Nokia
- 1 Plus 4G
- C01 Plus 4G
- C02 4G
- G21 4G
- XR20 5G
OPPO
- A16s 4G
- A38 4G
- A57 4G
- A60 5G
- A91 4G
- AX5 4G
- Find X2 Lite 5G
- Find X5 5G/Find X5 Lite 5G/Find X5 Pro 5G
- R15 Pro 4G
- R17 Pro 4G
- Reno Z 4G
- Reno8 5G
Samsung
- Galaxy A05s 4G
- Galaxy A11 4G
- Galaxy A12 4G
- Galaxy A13 4G/Galaxy A13 5G
- Galaxy A14 4G/Galaxy A14 5G
- Galaxy A16 5G
- Galaxy A20 4G
- Galaxy A22 5G
- Galaxy A30 4G
- Galaxy A32 5G
- Galaxy A33 5G
- Galaxy A34 5G
- Galaxy A35 5G
- Galaxy A36 5G
- Galaxy A5 2017 4G
- Galaxy A51 4G
- Galaxy A52 5G/Galaxy A52s 5G
- Galaxy A53 5G
- Galaxy A55 5G
- Galaxy A56 5G
- Galaxy A70 4G
- Galaxy A71 5G
- Galaxy A73 5G
- Galaxy A8 4G
- Galaxy Fold 4G
- Galaxy Note10 4G/Galaxy Note10+ 4G
- Galaxy Note20 4G/Galaxy Note20 5G/Galaxy Note20 Ultra 5G
- Galaxy Note8 4G
- Galaxy Note9 4G
- Galaxy S10 4G/Galaxy S10+ 4G/Galaxy S10e 4G
- Galaxy S20 4G/Galaxy S20 5G/Galaxy S20 FE 4G/Galaxy S20 FE 5G/Galaxy S20 Ultra 5G/Galaxy S20+ 4G/Galaxy S20+ 5G
- Galaxy S21 5G/Galaxy S21 FE 5G/Galaxy S21 Ultra 5G/Galaxy S21+ 5G
- Galaxy S22 5G/Galaxy S22 Ultra 5G/Galaxy S22+ 5G
- Galaxy S23 5G/Galaxy S23 Ultra 5G/Galaxy S23+ 5G/Galaxy S23 FE 5G
- Galaxy S24/Galaxy S24 Ultra/Galaxy S24+/Galaxy S24 FE 5G
- Galaxy S25/Galaxy S25 Ultra/Galaxy S25+
- Galaxy S8 4G/Galaxy S8+ 4G
- Galaxy S9 4G/Galaxy S9+ 4G
- Galaxy Tab A 8.0 2017 4G/Galaxy Tab A 10.1 4G/Galaxy Tab A 10.5 4G
- Galaxy Tab A7 2020 10.4 4G
- Galaxy Tab A8 10.5 4G
- Galaxy Tab A9+ 5G
- Galaxy Tab S4 4G
- Galaxy Tab S5e 10.5 4G
- Galaxy Tab S6 10.5 4G
- Galaxy Tab S7 11.0 4G/Galaxy Tab S7+ 12.4 5G
- Galaxy Tab S8 11.0 5G/Galaxy Tab S8+ 12.4 5G/Galaxy Tab S8 Ultra 14.6 5G
- Galaxy Tab S9 11.0 5G/Galaxy Tab S9+ 12.4 5G/Galaxy Tab S9 Ultra 14.6 5G
- Galaxy Tab S10+ 12.4 5G/Galaxy Tab S10 Ultra 14.6 5G
- Galaxy Z Flip 4G/Galaxy Z Flip3 5G/Galaxy Z Flip4 5G/Galaxy Z Flip5 5G/Galaxy Z Flip6
- Galaxy Z Fold2 5G/Galaxy Z Fold3 5G/Galaxy Z Fold4 5G/Galaxy Z Fold5 5G/Galaxy Z Fold6
TCL
- 20 Pro 5G/20 R 5G
- 305 4G
Vodafone
- Vodafone Smart E9 4G
- Vodafone Smart N10 4G
- Vodafone V Lite 4G
- Vodafone V Lite 2 4G
- Vodafone V Pro 4G
- Vodafone V Pro 2 4G
- Vodafone V Smart 4G
- Vodafone V Smart 2 4G
Can I make Wi-Fi Calls if my device isn't listed?
If your device isn't on our compatible device list, you may not be able to make Wi-Fi calls. Check with your device manufacturer.
If Wi-Fi Calling is a feature you’d like to use, we recommend switching to a compatible device and make sure it has the latest software.
Can I use Wi-Fi Calling to make Emergency calls?
Yes, you can use Wi-Fi Calling to make emergency calls if there's no mobile network coverage. Here’s what you need to know:
- Mobile Network First: Your phone will try to use the TPG mobile network first. If that doesn’t work, it will look for other mobile carrier networks and are connected to a Wi-Fi network.
- Wi-Fi Calling as Backup: If no mobile carrier networks are available, your phone will use Wi-Fi Calling, if you have a compatible device with the latest software.
- Check Compatibility: Make sure your device supports emergency calls over Wi-Fi and you have Wi-Fi Calling turned on in your settings. TPG updates the list of compatible devices from time to time.
- Download Emergency+ App: This free app helps provide your location to emergency services using GPS.
- Provide Your Location: When using Wi-Fi Calling, your location might not be automatically shared, so be ready to tell emergency services where you are.
- Limitations: Wi-Fi Calling can’t receive National Emergency Warning System (NEWS) SMS warnings.
While you can make calls to emergency services (000 or 112) using Wi-Fi Calling if there is no mobile coverage available, we recommend using the mobile network if possible. This will provide a more accurate location to emergency services.
How to use Wi-Fi Calling
Where can I make Wi-Fi Calls from?
As long as Wi-Fi Calling is turned on in your phone settings and your phone is connected to Wi-Fi, Wi-Fi Calling will be used automatically whenever your phone has limited TPG Mobile coverage.
I'm in an area with TPG Mobile coverage. Will I be able to make a Wi-Fi Call?
If you're in an area with TPG Mobile coverage and want to use Wi-Fi Calling, simply turn on Airplane Mode and connect to Wi-Fi. This will force Wi-Fi Calling to be used instead.
Is there any change to the way I make or receive calls on my phone using Wi-Fi Calling?
There's no change to the way you make calls over Wi-Fi Calling to another mobile phone. However, when calling a landline, you’ll need to enter the area code e.g. "02 9000 1234" instead of just "9000 1234"), even if you’re in the same state or territory.
What happens to calls when I leave Wi-Fi coverage?
If you are on an TPG call and you are entering a known Wi-Fi coverage area (but there is no TPG mobile coverage), the call will automatically handover to Wi-Fi calling, if the Wi-Fi calling feature is enabled. Conversely, if you are on a Wi-Fi Call and you are leaving the Wi-Fi coverage, the call will automatically handover to 4G or 5G (if you are entering a TPG mobile coverage area).
Can I use Wi-Fi calling while International Roaming?
No, Wi-Fi Calling is not available outside Australia.
What internet speed is needed for Wi-Fi Calling to work?
Wi-Fi Calling only needs a speed of 100-120kbps. However, internet services with high latency (i.e. delays sending data from one point to another), such as Satellite broadband, may reduce your call quality.
Can I use Wi-Fi Calling on a VPN?
Yes. Virtual Private Networks (VPNs) will work as long as they don’t have a firewall that restricts access to Wi-Fi Calling.
Additional information
Are there extra charges for Wi-Fi Calling?
There are no additional fees for Wi-Fi Calling. All calls and SMS/MMS are charged at the standard rates for your TPG mobile plan.
Does Wi-Fi Calling use data?
Yes, Wi-Fi Calling uses data over the Wi-Fi connection, which will affect the data allowance for that internet service (if applicable) or be charged based on the agreement with the internet service provider for the Wi-Fi network.
Wi-Fi Calling does not affect your TPG mobile data allowance.
Is Wi-Fi Calling secure?
Yes. Wi-Fi Calling uses the same authentication as a call over our mobile network. Our current supported devices enable a secured connection that will ensure all calls and text messages are encrypted.
Can I differentiate between Wi-Fi calls and standard calls on my bill?
Yes. The call record on your bill will state ‘Over Wi-Fi’. Calls made over Wi-Fi may default to AEST/AEDT.
Troubleshooting
Why Wi-Fi Calling Might Not Work on Public Networks
Sometimes, Wi-Fi Calling may not work when you're connected to a public or business Wi-Fi network. This can happen for a few reasons:
- The network’s Internet Service Provider (ISP) might not support Wi-Fi Calling.
- There could be firewall settings or other network configurations that block the service.
If you're having trouble, we recommend reaching out to the network provider or ISP to check if Wi-Fi Calling is supported on their network.
Why Can't I see the Wi-Fi Calling icon at the top of my screen?
If the Wi-Fi Calling icon isn’t showing at the top of your screen, it usually means the feature isn’t currently active.
Here are a few common reasons why:
- Wi-Fi Calling is turned off in your phone’s settings.
- Your Wi-Fi network doesn’t support Wi-Fi Calling, or it’s blocking the connection.
- Your device software may need an update to support or improve Wi-Fi Calling.
- Signal strength or network quality might be too low for the feature to activate.
Why Can’t I Use Wi-Fi Calling for All My Calls?
Wi-Fi Calling is designed to help you make and receive calls when mobile coverage is weak or unavailable—like when you're indoors or in areas with poor signal.
However, your phone will always try to use the strongest available connection. So, if there’s good 4G or 5G coverage, your calls will go through the mobile network instead of Wi-Fi.
You’ll only use Wi-Fi Calling when:
- You’re connected to a Wi-Fi network, and
- Your mobile signal is too weak to make a regular call.
This switch happens automatically, so you don’t need to do anything—your phone chooses the best option for a clear and reliable call.
Why Can’t I Change Some Call Settings While Using Wi-Fi Calling?
When you're using Wi-Fi Calling, certain call settings—like call forwarding—can’t be changed. This is because those settings are managed through the mobile network, not over Wi-Fi.
While you're connected to Wi-Fi Calling:
- Your existing call forwarding settings will still work.
- You won’t be able to update or change them until you're back on the TPG mobile network.
To make changes, simply turn off Wi-Fi Calling or move to an area with mobile coverage.
Why Doesn’t My Wi-Fi Call Connect Sometimes?
In most cases, Wi-Fi Calling works smoothly. However, there are times when certain calls, especially to special numbers like 000, 112, 1300, or 1800, might not connect. This is because these numbers often rely on your location to route the call correctly.
When using Wi-Fi Calling, TPG uses the best available information to help locate your device. But sometimes, your exact location can’t be determined over Wi-Fi, which may prevent the call from going through.
What to do:
If you're having trouble calling one of these numbers, try the following:
- Turn off Wi-Fi Calling in your phone’s settings.
- Reconnect to the TPG mobile network.
- Dial the number again.
This ensures your call is routed correctly based on your mobile network location.
Terms and Conditions
Requirements
To use Wi-Fi Calling, you need;
- An active TPG prepaid mobile plan
- A compatible mobile phone
- 4G voice calls (VoLTE) enabled
- Wi-Fi Calling settings turned on
- Access to a Wi-Fi connection
You can turn off Wi-Fi Calling through your mobile phone settings.
There are no additional fees to use Wi-Fi Calling. However, you will be charged your normal plan rates for calls and messages (SMS or MMS) made using Wi-Fi Calling, just as you would on the mobile network. Your use of Wi-Fi will count towards your internet usage, so you may incur charges from your internet service provider. Calls or TXTs using Wi-Fi Calling will appear on your usage history as “Over Wi-Fi” and the time may default to AEST/AEDT.
Limitations:
- Wi-Fi Calling can’t be used while roaming overseas.
- It may not work on some public or corporate Wi-Fi networks.
- You may not receive National Emergency Warning System (NEWS) TXT warnings when you are using Wi-Fi Calling.