You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
   If your NCB is missing, please call us on 1300 023 575.

3. Use the Ethernet cable to connect your modem’s red WAN port to your NCB's yellow Gateway port.

   

4. Use the power cable to connect the Power port on your modem to a power outlet. Press the modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s other yellow Ethernet ports.
   

7. Open your web browser and go to: https://10.0.0.138 or https://mygateway

8. Log in with the default username "admin" and default password "Belong" on your modem's barcode sticker. If you have custom login details, use those instead.

9. Hit Broadband.

10. Under PPP Settings, delete the existing usaername and password details.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

12. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
   If your NCB is missing, please call us on 1300 023 575.

3. Use the Ethernet cable to connect your modem’s red WAN port to your NCB's UNI-D1 port or 2.5G port.

   

4. Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://10.0.0.138 or https://mygateway.

8. Log in with the default username "admin" and default password "Belong" on your modem's barcode sticker. If you have custom login details, use those instead.

9. Hit Broadband.

10. Under PPP Settings, delete the existing username and password details.

11. Enter your TPG username and password, then hit Apply.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

12. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

3. Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
   The message from us will tell you if you need to use a different UNI-D port.

   

4. Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://10.0.0.138 or https://mygateway

8. Log in with the default username "admin" and the default password "Belong" found on your modem's barcode sticker. If you have custom login details, use those instead.

9. Select Broadband.

10. Delete the existing username and password under PPP Settings.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password,  reset your password.

12. Hit Apply.

13. Wait 2 minutes and then refresh your web page. You should now be good to go with a green icon for “Internet: Connected”.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTB/N.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
   

4. Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://10.0.0.138 or https://mygateway

8. Log in with the default username "admin" and the default password "Belong" on your modem's barcode sticker. If you have custom login details, use those instead.

9. Select Broadband.

10. Delete the existing username and password under PPP Settings.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password,  reset your password.

12. Hit Apply.

13. Wait 2 minutes and then refresh your web page. You should now be good to go with a green icon for “Internet: Connected”.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
   If your NCB is missing, please call us on 1300 023 575.

3. Use the Ethernet cable to connect your modem’s red WAN port to your NCB's UNI-D1 port or 2.5G port.

   

4. Use the power cable to connect your modem's Power port to a power outlet and turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://192.168.0.1 or https://mymodem

8. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.

9. Hit Internet Access.

10. Under PPP Credential Setting, delete the existing username and password details.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

12. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
   If your NCB is missing, please call us on 1300 023 575.

3. Use the Ethernet cable to connect your modem’s red WAN port to your NCB's yellow Gateway port.

   

4. Use the power cable to connect the Power port on your modem to a power outlet and turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://192.168.0.1 or https://mymodem

8. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.

9. Hit Internet Access.

10. Under PPP Credential Setting, delete the existing username and password details.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

12. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

3. Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
   The message from us will tell you if you need to use a different UNI-D port.

   

4. Use the power cable to connect your modem's Power port to a power outlet and turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://192.168.0.1 or https://mymodem

8. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.

9. Select Internet Access.

10. Under PPP Credential Setting, delete the existing username and password details.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password,  reset your password.

12. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTB/N.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
   

4. Use the power cable to connect your modem's Power port to a power outlet and turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://192.168.0.1 or https://mymodem

8. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.

9. Hit Internet Access.

10. Delete the existing username and password under PPP Credential Setting.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

12. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
   If your NCB is missing, please call us on 1300 023 575.

3. Use the Ethernet cable to connect your modem’s red WAN port to your NCB's yellow Gateway port.

   

4. Use the power cable to connect the Power port on your modem to a power outlet and turn it on.

5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Check the lights on your modem. If the Online light is red, you can go to the next step.
   No red Online light? Call us on 1300 997 271 and we'll help you.

8. Open your web browser and go to: https://192.168.0.1 or https://mymodem

9. Log in with the default password "Telstra" on your modem's barcode sticker. If you have a custom password, use that instead.

10. Hit BROADBAND and delete the existing username and password details.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

12. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.