You may have received a notice about a plan change for your TPG mobile service.

We’re simplifying our product range to provide a better experience for our customers. As part of that, we’re working to move all customers onto our latest mobile plans. This helps us focus on more important aspects of delivering your service, such as handling an increasing amount of usage on our network.

Select one of the links below to jump to a query:

What does this mean for customers?

If your mobile service is affected by the change, you’ll get a notice from us explaining how your new mobile plan compares to your current plan.

  • The monthly price of your mobile plan may increase, decrease, or stay the same (after any applicable discounts).
  • You may begin receiving a discount for linking an eligible mobile plan with TPG. Bundling discounts cannot be used with any other offer and will end if the internet service is unlinked or becomes inactive.
  • The monthly data included with your plan may increase.
  • Your mobile plan’s monthly included values for standard national and international calls, SMS and MMS may change.
  • The call rates for some International destinations may change. You can look up International rates on our website.
  • If you have a $5/mth International Call Pack, this will be removed.
  • Your plan may gain access to a 5G network when you use a 5G-ready phone inside our 5G coverage area.
  • Your mobile data speed may be capped at 150Mbps or 250Mbps, depending on your mobile plan. Although your mobile speed will vary depending on your phone and coverage, streaming videos, using social media, and downloading files will still work just as smoothly as they do now.
  • The name of your mobile plan will be updated to the name of your new plan.
  • Your mobile number and monthly billing period for your mobile service will stay the same.

When will my plan change?

Plan changes will happen automatically when your mobile plan next renews at least 30 days after your initial notice.

To see when your mobile plan next renews, log in to My Account. and hit Mobile Usage. You’ll see a line that says, “Your quota resets in XX days”, followed by the date.

Note: It’s not possible to expedite these plan changes – please wait until they happen automatically.

Will this affect my Prepaid Balance?

Any Prepaid Balance you have will carry over to your new mobile plan.

You may find you don’t need to top up your Prepaid Balance as often as before, depending on your new plan’s included value.

Can I change my mobile plan?

We’ve chosen your new plan based on the price and value of your old plan.

If you’d prefer a different plan, you can switch to any of our current mobile plans in My Account.

Important: If you change your mobile plan, your scheduled plan change will not happen and the plan we’ve selected for you, including any promotional discounts, may not be available later.

Selected customers have been offered a “Classic” plan, which is available by invitation only. If you change or cancel your Classic mobile plan, you cannot return to the Classic plan in the future.

How are international call rates changing?

International flagfall will change from 40c to 35c. For many destinations, call rates will become cheaper – you can look up International rates on our website.

Please note that four destinations will have an increased call rate as follows:

Destination Old call rate New call rate
Cook Islands $0.40 flagfall + $2.52 per 60 secs $0.35 flagfall + $2.60 per 60 secs
Niue Island $0.40 flagfall + $1.26 per 60 secs $0.35 flagfall + $1.72 per 60 secs
Vanuatu $0.40 flagfall + $7.75 per 60 secs $0.35 flagfall + $11.00 per 60 secs
Samoa $0.40 flagfall + $6.10 per 60 secs $0.35 flagfall + $7.70 per 60 secs

What happens if I cancel my plan?

If you want to cancel your mobile plan due to this change, you can call us on 13 14 23, and you won’t be charged a cancellation fee.

More information

If you have any questions about your plan change, please call us on 13 14 23 and we’ll be happy to help.

For full Terms & Conditions, see our Mobile Service Description at: https://www.tpg.com.au/terms_conditions

Part of your TPG mobile plan's included value may refer to "221 select destinations", which are listed here. Please check your plan's Critical Information Summary for more information.

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.

Destination Dialling Code
Albania 355
Algeria 213
American Samoa 1684
Andorra 376
Angola 244
Anguilla 1264
Antarctica (Australian Antarctic Territory) 672
Antigua and Barbuda 1268
Argentina 54
Armenia 374
Aruba 297
Ascension Island 247
Austria 43
Azerbaijan 994
Bahamas 1242
Bahrain 973
Bangladesh 880
Barbados 1246
Belarus 375
Belgium 32
Belize 501
Benin 229
Bermuda 1441
Bhutan 975
Bolivia 591
Bonaire 599
Bosnia and Herzegovina 387
Botswana 267
Brazil 55
Brunei 673
Bulgaria 359
Burkina Faso 226
Burundi 257
Cambodia 855
Cameroon 237
Canada 1
Canary Islands (Spain) 34
Cape Verde (Cabo Verde) 238
Cayman Islands 1345
Central African Republic 236
Chad 235
Chile 56
China 86
Colombia 57
Comoros 269
Congo, Democratic Republic of the (Kinshasa) 243
Cook Islands 682
Costa Rica 506
Croatia 385
Cuba 53
Curaçao 599
Cyprus 357
Czech Republic 420
Denmark 45
Diego Garcia 246
Djibouti 253
Dominica 1767
Dominican Republic 1809, 1829, 1849
East Timor (Timor-Leste) 670
Ecuador 593
Egypt 20
El Salvador 503
Equatorial Guinea 240
Estonia 372
Eswatini (formerly Swaziland) 268
Falkland Islands 500
Faroe Islands 298
Finland 358
France 33
French Guiana 594
French Polynesia 689
Gabon 241
Gambia 220
Georgia 995
Germany 49
Gibraltar 350
Greece 30
Greenland 299
Grenada 1473
Guadeloupe 590
Guam 1671
Guatemala 502
Guinea-Bissau 245
Guyana 592
Haiti 509
Honduras 504
Hong Kong 852
Hungary 36
Iceland 354
India 91
Indonesia 62
Iraq 964
Ireland 353
Israel 972
Italy 39
Ivory Coast (Côte d'Ivoire) 225
Jamaica 1876
Japan 81
Jordan 962
Kazakhstan 7
Kenya 254
Kiribati 686
Kosovo 383
Kuwait 965
Kyrgyzstan 996
Laos 856
Latvia 371
Lebanon 961
Lesotho 266
Libya 218
Liechtenstein 423
Lithuania 370
Luxembourg 352
Macau 853
Madagascar 261
Malawi 265
Malaysia 60
Maldives 960
Mali 223
Malta 356
Marshall Islands 692
Martinique 596
Mauritania 222
Mauritius 230
Mayotte 262
Mexico 52
Micronesia, Federated States of 691
Moldova 373
Monaco 377
Mongolia 976
Montenegro 382
Montserrat 1664
Morocco 212
Mozambique 258
Myanmar 95
Namibia 264
Nauru 674
Netherland Antilles 599
Netherlands 31
New Caledonia 687
New Zealand 64
Nicaragua 505
Niger 227
Nigeria 234
Niue 683
Norfolk Island 672
North Korea 850
North Macedonia 389
Northern Mariana Islands 1670
Norway 47
Oman 968
Pakistan 92
Palau 680
Palestinian Territories 970
Panama 507
Paraguay 595
Peru 51
Philippines 63
Poland 48
Portugal 351
Puerto Rico 1787, 1939
Qatar 974
Reunion 262
Romania 40
Russia 7
Rwanda 250
Saba 599
Saint Barthélemy 590
Saint Helena 290
Saint Kitts and Nevis 1869
Saint Lucia 1758
Saint Martin (French) 590
Saint Pierre and Miquelon 508
Saint Vincent and the Grenadines 1784
San Marino 378
Sao Tome and Principe 239
Saudi Arabia 966
Senegal 221
Serbia 381
Seychelles 248
Singapore 65
Sint Eustatius 599
Sint Maarten (Dutch) 1721
Slovakia 421
Slovenia 386
Somalia 252
South Africa 27
South Korea 82
South Sudan 211
Spain 34
Sudan 249
Suriname 597
Sweden 46
Switzerland 41
Syria 963
Taiwan 886
Tajikistan 992
Tanzania (including Zanzibar) 255
Thailand 66
Togo 228
Tokelau 690
Trinidad and Tobago 1868
Tristan da Cunha 290
Tunisia 216
Türkiye (formerly Turkey) 90
Turkmenistan 993
Turks and Caicos Islands 1649
Tuvalu 688
UAE (United Arab Emirates) 971
UK (United Kingdom) 44
Ukraine 380
Uruguay 598
USA (United States of America) 1
Uzbekistan 998
Vatican City (Holy See) 379
Venezuela 58
Vietnam 84
Virgin Islands, British 1284
Virgin Islands, US 1340
Wallis and Futuna 681
Yemen 967

Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.

Select one of the links below to jump to a query:

Arris CM3500 nbn HFC Connection Box Status lights

This model was supplied from 19 March 2025.

On the back

Light State Meaning
2.5 G LINK Off Nothing is plugged into the 2.5G port.
Green A device is plugged in with a CAT5e or CAT6 Ethernet cable.
Yellow A device is plugged in with an older CAT5 Ethernet cable, which may not support the full speed of your nbn HFC plan. We recommend switching to a CAT5e ot CAT6 Ethernet cable.

On the front

Light State Meaning
POWER Off No power.
Green Your NCB has power.
DOWNSTREAM Off Your NCB is still searching for a connection, or has no power.
Green Your NCB can download data.
Flashing A firmware upgrade is in progress - this should take 10 minutes or less.
UPSTREAM Off Your NCB is still searching for a connection, or has no power.
Green Your NCB can upload data.
Flashing A firmware upgrade is in progress - this should take 10 minutes or less.
ONLINE Off No connection to the network.
Green Your nbn connection is working as expected.
nbn HFC Arris CM3500 front lights - POWER DOWNSTREAM UPSTREAM ONLINE

 

Arris CM8200 nbn HFC Connection Box Status lights

This model was supplied before 19 March 2025.

On the back

Light State Meaning
UNI-D LINK Off Nothing is plugged into the UNI-D port.
Green A device is plugged in with a CAT5e or CAT6 Ethernet cable.
Yellow A device is plugged in with an older CAT5 Ethernet cable, which may not support the full speed of your nbn HFC plan. We recommend switching to a CAT5e ot CAT6 Ethernet cable.

On the front

Light State Meaning
POWER Off No power.
Green Your NCB has power.
DOWNSTREAM Off No power.
Green Successful downstream connection.
Flashing Your NCB is searching for a downstream connection. If the ONLINE light is on, a firmware upgrade is in progress.
UPSTREAM Off No power or no downstream connection.
Green Successful upstream connection.
Flashing Your NCB has a downstream connection and now it's searching for an upstream connection. If the ONLINE light is on, a firmware upgrade is in progress.
ONLINE Off No connection to the network.
Green Successful network connection.
Flashing Your NCB has found a downstream and upstream connection and now it's getting settings from nbn®.

 

Arris CM8200

Here’s what you need to know about upcoming changes to TPG.

Select one of the links below to jump to a query:

Why will I be receiving more communication from you?

We are taking the step to reduce complexity, and this will mean some changes for our customers as we streamline and upgrade our systems.

How will these changes impact my existing services?

We’ll keep you informed about any impacts or adjustments related to your services. Stay tuned for further updates.

How can I update my contact details?

You can update your contact details in My Account.

What if I have questions or need assistance with my account?

Our customer support team is here to help! Visit our contact us page to get in touch.

 

This information is for TPG customers on older mobile plans (sold before 12 July 2021) and 3G mobile broadband plans that use the Optus network.

Optus will start shutting down their 3G network from 28 October 2024. For more information about the TPG 3G shutdown, see our 3G Network Closure FAQ.

Our priority is to help customers make a smooth transition to 4G or 5G mobile, or an alternative broadband service.

Please note: If your device doesn’t support 4G calling, you will not be able to make an emergency call to 000 after the 3G network shuts down.

Select one of the links below to jump to a query:

My TPG mobile plan uses the Optus network - what do I need to do?

If you got your TPG mobile plan before 12 July 2021 and you use a 3G-only phone, tablets or mobile device;

  1. You need to urgently upgrade to a 4G or 5G compatible device before 28 October 2024; and
  2. Check that VoLTE settings are turned on.

To check if your phone, tablet or mobile device will be compatible, you can text “3” to 3498 for free and an automatic reply will tell you if your device is 4G/5G compatible.

If your device doesn’t support 4G calling, you will not be able to make an emergency call to 000 after the 3G network shuts down.

I have a 3G mobile broadband plan – what do I need to do?

Your 3G mobile broadband service will stop working once the Optus 3G network is shut down.

You’ll need to switch to an alternative internet service as soon as possible to avoid any interruption to your mobile broadband service.

Once you’re online with your new internet service, call us on 1300 993 019 to cancel your TPG 3G mobile broadband plan. You won’t be charged any cancellation fees.

If your mobile broadband modem is not compatible with your new internet service, please consider eWaste recycling facilities which may be offered by your local council.

What coverage does the Optus 4G/5G network have?

You can check Optus 4G and 5G coverage on the Optus coverage map.

 

These rates are for older TPG mobile plans sold before 2 August 2024. They apply when using your TPG mobile to call International destinations from Australia.

If your TPG mobile plan doesn't have an add-on International Call Pack or the destination you're calling isn't included in the International Call Pack, you can top up your Prepaid Balance in My Account to pay for International calls.

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.

Destination Dialling code Flagfall Rate per minute Included in International Call Pack
Afghanistan 93 $0.35 $0.32
Albania 355 $0.35 $1.50
Algeria 213 $0.35 $1.50
American Samoa 1684 $0.35 $2.00
Andorra 376 $0.35 $0.24
Angola 244 $0.35 $1.95
Anguilla 1264 $0.35 $0.30
Antarctica (Australian Antarctic Territory) 672 $0.35 $2.08
Antigua and Barbuda 1268 $0.35 $0.30
Argentina 54 $0.35 $0.16
Armenia 374 $0.35 $0.27
Aruba 297 $0.35 $0.32
Ascension Island 247 $0.35 $0.96
Austria 43 $0.35 $1.00
Azerbaijan 994 $0.35 $0.47
Bahamas 1242 $0.35 $0.23
Bahrain 973 $0.35 $0.90
Bangladesh 880 $0.35 $0.08
Barbados 1246 $0.35 $0.31
Belarus 375 $0.35 $1.90
Belgium 32 $0.35 $0.50
Belize 501 $0.35 $0.34
Benin 229 $0.35 $0.35
Bermuda 1441 $0.35 $0.07
Bhutan 975 $0.35 $0.15
Bolivia 591 $0.35 $0.24
Bonaire 599 $0.35 $1.00
Bosnia and Herzegovina 387 $0.35 $1.30
Botswana 267 $0.35 $0.32
Brazil 55 $0.35 $0.09
Brunei 673 $0.35 $0.06
Bulgaria 359 $0.35 $1.50
Burkina Faso 226 $0.35 $1.50
Burundi 257 $0.35 $1.50
Cambodia 855 $0.35 $0.10
Cameroon 237 $0.35 $0.42
Canada 1 $0.35 $0.03
Canary Islands (Spain) 34 $0.35 $0.50
Cape Verde (Cabo Verde) 238 $0.35 $0.38
Cayman Islands 1345 $0.35 $1.00
Central African Republic 236 $0.35 $0.59
Chad 235 $0.35 $1.50
Chile 56 $0.35 $0.08
China 86 $0.35 $0.05
Colombia 57 $0.35 $0.10
Comoros 269 $0.35 $1.95
Congo (Brazzaville) 242 $0.35 $1.50
Congo, Democratic Republic of the (Kinshasa) 243 $0.35 $1.50
Cook Islands 682 $0.35 $2.60
Costa Rica 506 $0.35 $0.13
Croatia 385 $0.35 $0.28
Cuba 53 $0.35 $1.07
Curaçao 599 $0.35 $1.00
Cyprus 357 $0.35 $0.50
Czech Republic 420 $0.35 $0.09
Denmark 45 $0.35 $0.13
Diego Garcia 246 $0.35 $1.47
Djibouti 253 $0.35 $0.52
Dominica 1767 $0.35 $0.30
Dominican Republic 1809, 1829, 1849 $0.35 $1.00
East Timor (Timor-Leste) 670 $0.35 $1.07
Ecuador 593 $0.35 $0.31
Egypt 20 $0.35 $0.50
El Salvador 503 $0.35 $0.30
Equatorial Guinea 240 $0.35 $0.26
Eritrea 291 $0.35 $0.36
Estonia 372 $0.35 $1.50
Eswatini (formerly Swaziland) 268 $0.35 $1.00
Ethiopia 251 $0.35 $1.00
Falkland Islands 500 $0.35 $1.41
Faroe Islands 298 $0.35 $0.30
Fiji 679 $0.35 $1.00
Finland 358 $0.35 $0.95
France 33 $0.35 $0.50
French Guiana 594 $0.35 $0.41
French Polynesia 689 $0.35 $1.00
Gabon 241 $0.35 $0.66
Gambia 220 $0.35 $2.50
Georgia 995 $0.35 $1.50
Germany 49 $0.35 $0.08
Ghana 233 $0.35 $1.00
Gibraltar 350 $0.35 $0.32
Greece 30 $0.35 $0.07
Greenland 299 $0.35 $0.71
Grenada 1473 $0.35 $0.33
Guadeloupe 590 $0.35 $0.11
Guam 1671 $0.35 $0.06
Guatemala 502 $0.35 $0.22
Guinea 224 $0.35 $1.50
Guinea-Bissau 245 $0.35 $0.63
Guyana 592 $0.35 $0.40
Haiti 509 $0.35 $1.50
Honduras 504 $0.35 $0.22
Hong Kong 852 $0.35 $0.10
Hungary 36 $0.35 $0.09
Iceland 354 $0.35 $0.11
India 91 $0.35 $0.06
Indonesia 62 $0.35 $0.12
Iran 98 $0.35 $0.80
Iraq 964 $0.35 $0.30
Ireland 353 $0.35 $0.11
Israel 972 $0.35 $0.06
Italy 39 $0.35 $0.07
Ivory Coast (Côte d'Ivoire) 225 $0.35 $1.50
Jamaica 1876 $0.35 $0.35
Japan 81 $0.35 $0.14
Jordan 962 $0.35 $1.00
Kazakhstan 7 $0.35 $0.28
Kenya 254 $0.35 $0.90
Kiribati 686 $0.35 $7.70
Kosovo 383 $0.35 $1.65
Kuwait 965 $0.35 $0.14
Kyrgyzstan 996 $0.35 $1.00
Laos 856 $0.35 $0.50
Latvia 371 $0.35 $0.82
Lebanon 961 $0.35 $0.50
Lesotho 266 $0.35 $1.50
Liberia 231 $0.35 $1.50
Libya 218 $0.35 $0.44
Liechtenstein 423 $0.35 $0.29
Lithuania 370 $0.35 $1.10
Luxembourg 352 $0.35 $0.50
Macau 853 $0.35 $0.50
Madagascar 261 $0.35 $2.60
Malawi 265 $0.35 $1.50
Malaysia 60 $0.35 $0.06
Maldives 960 $0.35 $2.00
Mali 223 $0.35 $1.50
Malta 356 $0.35 $1.00
Marshall Islands 692 $0.35 $0.34
Martinique 596 $0.35 $0.08
Mauritania 222 $0.35 $0.68
Mauritius 230 $0.35 $0.68
Mayotte 262 $0.35 $0.33
Mexico 52 $0.35 $0.08
Micronesia, Federated States of 691 $0.35 $0.29
Moldova 373 $0.35 $1.50
Monaco 377 $0.35 $0.50
Mongolia 976 $0.35 $0.07
Montenegro 382 $0.35 $1.20
Montserrat 1664 $0.35 $0.26
Morocco 212 $0.35 $0.59
Mozambique 258 $0.35 $0.34
Myanmar 95 $0.35 $0.39
Namibia 264 $0.35 $0.19
Nauru 674 $0.35 $1.17
Nepal 977 $0.35 $1.30
Netherland Antilles 599 $0.35 $1.00
Netherlands 31 $0.35 $0.50
New Caledonia 687 $0.35 $1.20
New Zealand 64 $0.35 $0.09
Nicaragua 505 $0.35 $0.38
Niger 227 $0.35 $1.50
Nigeria 234 $0.35 $0.50
Niue 683 $0.35 $1.72
Norfolk Island 672 $0.35 $3.50
North Korea 850 $0.35 $0.94
North Macedonia 389 $0.35 $0.55
Northern Mariana Islands 1670 $0.35 $0.06
Norway 47 $0.35 $0.13
Oman 968 $0.35 $0.39
Pakistan 92 $0.35 $0.18
Palau 680 $0.35 $0.35
Palestinian Territories 970 $0.35 $0.29
Panama 507 $0.35 $0.20
Papua New Guinea 675 $0.35 $2.00
Paraguay 595 $0.35 $0.18
Peru 51 $0.35 $0.15
Philippines 63 $0.35 $0.22
Poland 48 $0.35 $0.11
Portugal 351 $0.35 $1.30
Puerto Rico 1787, 1939 $0.35 $0.06
Qatar 974 $0.35 $0.28
Reunion 262 $0.35 $0.14
Romania 40 $0.35 $0.09
Russia 7 $0.35 $0.60
Rwanda 250 $0.35 $1.00
Saba 599 $0.35 $1.00
Saint Barthélemy 590 $0.35 $0.11
Saint Helena 290 $0.35 $1.05
Saint Kitts and Nevis 1869 $0.35 $0.33
Saint Lucia 1758 $0.35 $0.32
Saint Martin (French) 590 $0.35 $0.11
Saint Pierre and Miquelon 508 $0.35 $0.50
Saint Vincent and the Grenadines 1784 $0.35 $0.34
Samoa 685 $0.35 $7.70
San Marino 378 $0.35 $0.07
Sao Tome and Principe 239 $0.35 $0.89
Saudi Arabia 966 $0.35 $0.19
Senegal 221 $0.35 $0.58
Serbia 381 $0.35 $1.20
Seychelles 248 $0.35 $1.50
Sierra Leone 232 $0.35 $1.50
Singapore 65 $0.35 $0.04
Sint Eustatius 599 $0.35 $1.00
Slovakia 421 $0.35 $0.22
Slovenia 386 $0.35 $1.00
Solomon Islands 677 $0.35 $16.50
Somalia 252 $0.35 $0.86
South Africa 27 $0.35 $0.90
South Korea 82 $0.35 $0.06
South Sudan 211 $0.35 $0.57
Spain 34 $0.35 $0.50
Sri Lanka 94 $0.35 $0.50
Sudan 249 $0.35 $0.95
Suriname 597 $0.35 $1.10
Sweden 46 $0.35 $0.09
Switzerland 41 $0.35 $1.00
Syria 963 $0.35 $1.75
Taiwan 886 $0.35 $0.14
Tajikistan 992 $0.35 $0.24
Tanzania, including Zanzibar 255 $0.35 $1.00
Thailand 66 $0.35 $0.05
Togo 228 $0.35 $0.55
Tokelau 690 $0.35 $1.70
Tonga 676 $0.35 $7.70
Trinidad and Tobago 1868 $0.35 $1.00
Tristan da Cunha 290 $0.35 $1.05
Tunisia 216 $0.35 $2.00
Turkey 90 $0.35 $0.50
Turkmenistan 993 $0.35 $0.17
Turks and Caicos Islands 1649 $0.35 $0.35
Tuvalu 688 $0.35 $1.01
UAE (United Arab Emirates) 971 $0.35 $0.26
Uganda 256 $0.35 $1.00
UK (United Kingdom) 44 $0.35 $0.07
Ukraine 380 $0.35 $1.10
Uruguay 598 $0.35 $0.25
USA (United States of America) 1 $0.35 $0.04
Uzbekistan 998 $0.35 $0.50
Vanuatu 678 $0.35 $11.00
Vatican City (Holy See) 379 $0.35 $0.50
Venezuela 58 $0.35 $0.09
Vietnam 84 $0.35 $0.14
Virgin Islands, British 1284 $0.35 $0.34
Virgin Islands, US 1340 $0.35 $0.06
Wallis and Futuna 681 $0.35 $0.65
Yemen 967 $0.35 $0.22
Zambia 260 $0.35 $1.50
Zimbabwe 263 $0.35 $1.50

Now that Chariot Internet is part of the TPG family, servers for Chariot Internet were closed down in late 2024.

Select one of the links below to jump to a query:

Information for customers with a credit balance on their Chariot Internet accounts

Customers with a credit balance on their Chariot account will be notified by TPG to call us on 1300 137 425 before a certain deadline to arrange a refund to a nominated bank account.

Once requested, refunds will be processed within 10 working days.

Are other refund methods available?

No, refunds may only be processed to a nominated bank account. Refunds via credit card or cheque are not available.

What happens if a refund is not claimed?

Refunds under $20 (Inclusive): After 25 August 2024, these refunds will be forfeited and can no longer be claimed from TPG.

Refunds between $20.01 - $100.00: After 31 January 2025, these refunds will be forfeited and can no longer be claimed from TPG.

Refunds over $100.01: After 30 September 2026, these refunds will be transferred to Revenue NSW under the Unclaimed Monies Act without further notice to you and can no longer be claimed from TPG.

Refunds above $100.01 that have remained unclaimed for a period of 6 years have already been transferred to Revenue NSW.

You can check the Revenue NSW Unclaimed Monies at: https://www.revenue.nsw.gov.au/unclaimed-money/search-and-make-a-claim to search for your unclaimed funds.

More information

At TPG, we want to ensure that your security information and personal details are safe. We will never call you and ask for your passwords, security codes, or credit card details. You should only call us on our legitimate phone numbers or through our official website. For more information, visit: https://support.tpg.com.au/security-information

If you have any questions, please call us on 1300 137 425.

In accordance with our Standard Terms & Conditions, unless otherwise agreed with TPG in writing, a TPG SIM and/or eSIM can only be used with Approved Devices as specified by TPG.

TPG may add or withdraw devices from this list from time to time. This list applies to current Apple and Android devices purchased in Australia. If you either (a) purchased a device that is not part of this list (b) purchased your device overseas, or (c) purchased a Samsung, Sony or HTC device from another Australian telecommunication provider before 2017, your device may not be VoLTE compatible on our network. Make sure you check your device model and your tax invoice for country of purchase, as applicable, to determine if your device is VoLTE compatible.

A TPG SIM and/or eSIM that is used in non-approved devices may be suspended by TPG, unless TPG has otherwise given approval in writing. TPG may also block any such device from being used on the TPG Network. For more information about using a TPG SIM and/or eSIM with a device currently not on the Approved Devices list, please contact us on 13 14 23.

Using a device on our network other than an approved TPG device may impact your ability to make calls, in particular to emergency services.

Select one of the links below to jump to a query:

Approved TPG devices by manufacturer

Here is the current list of approved TPG devices. TPG may add or withdraw devices from this list from time to time.

Alcatel

  • 1 2019 4G (5033TL)
  • 1B 2020 4G (5031G)
  • 1V 2020 4G (5007U)
  • 1S 2021 4G (6025D)
  • 3L 2020 4G (5029D)
  • Link Zone MW41CL 4G (Mobile Wi-Fi)

Apple

  • iPhone 6 (A1586)
  • iPhone 6 Plus (A1524)
  • iPhone 6S (A1688)
  • iPhone 6S Plus (A1687)
  • iPhone 7 (A1778)
  • iPhone 7 Plus (A1784)
  • iPhone 8 (A1863, A1905)
  • iPhone 8 Plus (A1864, A1897)
  • iPhone SE (A1723)
  • iPhone SE 2020 (A2296)
  • iPhone SE 2022 (A2783)
  • iPhone X (A1865)
  • iPhone XR (A2105)
  • iPhone XS (A2097)
  • iPhone XS Max (A2101)
  • iPhone 11 (A2221)
  • iPhone 11 Pro (A2215)
  • iPhone 11 Pro Max (A2218)
  • iPhone 12 mini (A2399)
  • iPhone 12 (A2403)
  • iPhone 12 Pro (A2407)
  • iPhone 12 Pro Max (A2411)
  • iPhone 13 mini (A2628)
  • iPhone 13 (A2633)
  • iPhone 13 Pro (A2638)
  • iPhone 13 Pro Max (A2643)
  • iPhone 14 (A2882)
  • iPhone 14 Plus (A2886)
  • iPhone 14 Pro (A2890)
  • iPhone 14 Pro Max (A2894)
  • iPhone 15 (A3090)
  • iPhone 15 Plus (A3094)
  • iPhone 15 Pro (A3102)
  • iPhone 15 Pro Max (A3106)
  • iPhone 16e (A3409)
  • iPhone 16 (A3287)
  • iPhone 16 Plus (A3290)
  • iPhone 16 Pro (A3293)
  • iPhone 16 Pro Max (A3296)
  • iPad 4 (A1460)
  • iPad 5 9.7” (A1823)
  • iPad 6 9.7” (A1954)
  • iPad 7 10.2” (A2198)
  • iPad 8 10.2” (A2429)
  • iPad 9 10.2” (A2604)
  • iPad 10 10.9” (A2757)
  • iPad (A16) (A3355)
  • iPad Air (A1475)
  • iPad Air 2 (A1567)
  • iPad Air 3 (A2123)
  • iPad Air 4 (A2072)
  • iPad Air 5 (A2589)
  • iPad Air 11-inch (M2) (A2837)
  • iPad Air 11-inch (M3) (A3267)
  • iPad Air 13-inch (M2) (A2899)
  • iPad Air 13-inch (M3) (A3269)
  • iPad mini (A1455)
  • iPad mini 2 (A1490)
  • iPad mini 3 (A1600)
  • iPad mini 4 (A1550)
  • iPad mini 5 (A2124)
  • iPad mini 6 (A2568)
  • iPad mini A17 Pro (A2995)
  • iPad Pro 9.7” (A1674)
  • iPad Pro 10.5” (A1709)
  • iPad Pro 11” Gen 1 (A1934)
  • iPad Pro 11” Gen 2 (A2230)
  • iPad Pro 11” Gen 3 (A2459)
  • iPad Pro 11” Gen 4 (A2761)
  • iPad Pro 12.9” Gen 1 (A1652)
  • iPad Pro 12.9” Gen 2 (A1671)
  • iPad Pro 12.9” Gen 3 (A1895)
  • iPad Pro 12.9” Gen 4 (A2232)
  • iPad Pro 12.9” Gen 5 (A2461)
  • iPad Pro 12.9” Gen 6 (A2437)
  • iPad Pro 13-inch (M4) (A2926)
  • Watch Series 3 (A1891, A1889)
  • Watch Series 4 (A2007, A2008)
  • Watch Series 5 (A2156, A2157)
  • Watch Series 6 (A2375, A2376)
  • Watch Series 7 (A2476, A2478)
  • Watch Series 8 (A2773, A2775)
  • Watch Series 9 (A2982, A2984)
  • Watch Series 10 (A3001, A3003)
  • Watch Ultra (A2684)
  • Watch Ultra 2 (A2686)
  • Watch SE (A2355, A2356)
  • Watch SE Gen 2 (A2725, A2724)

Google

  • Pixel 3a 4G (S4)
  • Pixel 3 4G (B1)
  • Pixel 3 XL 4G (C1)
  • Pixel 4a 4G (S5)
  • Pixel 4 4G (F2)
  • Pixel 4 XL 4G (C2)
  • Pixel 5 5G (R3)
  • Pixel 6a 5G (B3)
  • Pixel 6 5G (O6)
  • Pixel 6 Pro 5G (R4)
  • Pixel 7 5G (P10)
  • Pixel 7 Pro 5G (C10)
  • Pixel 8 5G (SB3)
  • Pixel 8 Pro 5G (HK3)
  • Pixel 9a 5G (TG4)
  • Pixel 9 5G (TK4)
  • Pixel 9 Pro 5G (CM4)
  • Pixel 9 Pro XL 5G (KM4)
  • Pixel 9 Pro Fold 5G (CT3)

HMD

  • Pulse+ 4G (TA-1602)
  • Pulse Pro 4G (TA-1588)

Huawei

  • P30 4G (ELE -L09)
  • P30 Pro 4G (VOG -L09)
  • Y5 2017 4G (MYA -L02)
  • Wi-Fi Cube 4G (E5180s -610)
  • Wi-Fi Gateway 4G (B315s -608)
  • Wi-Fi Gateway 2 4G (B525s -65a)
  • Wi-Fi Cube 2 4G (B818 -263)
  • Wi-Fi Cube 3 4G (B628 -350)

LG

  • K42 4G (LM -K420YM)
  • Velvet 5G (LM -G900EM)

MobiWire

  • V Pro 4G (GH6511)
  • V Pro 2 4G (H6671L)
  • V Smart 4G (GH5581)
  • V Smart 2 4G (GH6322)
  • V Lite 4G (GH5028)
  • V Lite 2 4G (H5112)
  • V One 4G (GX2421)

Motorola

  • Moto e7 4G (XT2095 -3)
  • Moto e7 Power 4G (XT2097 -7)
  • Moto e13 4G (XT2345 - 6)
  • Moto e14 4G (XT2421-15)
  • Moto e22i 4G (XT2239 -20)
  • Moto g 5G Plus  (XT2075 -3)
  • Moto g8 4G (XT2046-6)
  • Moto g10 4G (XT2127-2)
  • Moto g14 4G (XT234 - 4)
  • Moto g34 5G (XT2363-3)
  • Moto g35 5G (XT2433-4)
  • Moto g50 5G (XT2149 -1)
  • Moto g62 5G (XT2223 -1)
  • Edge 20 Fusion (XT2139 -2)
  • Edge 50 Fusion (XT2429-2)
  • Edge 30 5G (XT2203 -1)
  • Edge 30 Pro 5G (XT2201 -1) 

Nokia

  • 1 Plus 4G (TA -1111)
  • C01 Plus 4G (TA -1387)
  • C02 4G (TA -1522)
  • G21 4G (TA -1418)
  • 110 4G (TA -1549)
  • XR20 5G (TA-1362)
  • FastMile 5G Gateway R1 (5G -24W-A)
  • FastMile 5G Gateway 3.2 (5G15 -12W-A)

OPPO

  • A16s 4G (CPH -2271)
  • A38 4G (CPH -2579)
  • A57 4G (CPH -2387)
  • A60 5G (CPH-2683)
  • A91 4G (CPH -2021)
  • AX5 4G (CPH -1851)
  • Find X2 Lite 5G (CPH -2005)
  • Find X5 Lite 5G (CPH -2371)
  • Find X5 5G (CPH -2307)
  • Find X5 Pro 5G (CPH -2305)
  • R15 Pro 4G (CPH -1831)
  • R17 Pro 4G (CPH -1877)
  • Reno8 5G (CPH -2359)
  • Reno Z 4G (CPH -1979)

Sagemcom

  • Fast 5866T 5G FWA

Samsung

  • Galaxy A05s 4G (SM -A057F)
  • Galaxy A8 4G (SM -A530F)
  • Galaxy A11 4G (SM -A115F)
  • Galaxy A12 4G (SM -A125F)
  • Galaxy A12 4G (SM -A127F)
  • Galaxy A13 4G (SM -A135F)
  • Galaxy A13 5G (SM -A136B)
  • Galaxy A14 4G (SM -A145F)
  • Galaxy A14 5G (SM -A146P)
  • Galaxy A16 4G (SM - A165F)
  • Galaxy A16 5G (SM-A166P)
  • Galaxy A20 4G (SM -A205YN)
  • Galaxy A22 5G (SM -A226B)
  • Galaxy A30 4G (SM -A305YN)
  • Galaxy A32 5G (SM -A326B)
  • Galaxy A33 5G (SM -A336E)
  • Galaxy A34 5G (SM -A346E)
  • Galaxy A35 5G (SM -A356E)
  • Galaxy A36 5G (SMA366B)
  • Galaxy A51 4G (SM -A515F)
  • Galaxy A52 5G (SM -A526B)
  • Galaxy A52s 5G (SM -A528B)
  • Galaxy A53 5G (SM -A536E)
  • Galaxy A55 5G (SM -A556E)
  • Galaxy A56 5G (SMA566B)
  • Galaxy A70 4G (SM -A705YN)
  • Galaxy A71 5G (SM -A716B)
  • Galaxy A73 5G (SM -A736B)
  • Galaxy Fold 4G (SM -F900F)
  • Galaxy S8 4G (SM -G950F)
  • Galaxy S8+ 4G (SM -G955F)
  • Galaxy S9 4G (SM -G960F)
  • Galaxy S9+ 4G (SM -G965F)
  • Galaxy S10e 4G (SM -G970F)
  • Galaxy S10 4G (SM -G973F)
  • Galaxy S10+ 4G (SM -G975F)
  • Galaxy S20 FE 4G (SM -G780F)
  • Galaxy S20 FE 5G (SM -G781B)
  • Galaxy S20 4G (SM -G980F)
  • Galaxy S20 5G (SM -G981B)
  • Galaxy S20+ 4G (SM -G985F)
  • Galaxy S20+ 5G (SM -G986B)
  • Galaxy S20 Ultra 5G (SM -G988B)
  • Galaxy S21 FE 5G (SM -G990E)
  • Galaxy S21 5G (SM -G991B)
  • Galaxy S21+ 5G (SM -G996B)
  • Galaxy S21 Ultra 5G (SM -G998B)
  • Galaxy S22 5G (SM -S901E)
  • Galaxy S22+ 5G (SM -S906E)
  • Galaxy S22 Ultra 5G (SM -S908E)
  • Galaxy S23 FE 5G (SM -S711B)
  • Galaxy S23 5G (SM -S911B)
  • Galaxy S23+5G (SM -S916B)
  • Galaxy S23 Ultra 5G (SM -S918B)
  • Galaxy S24 5G (SM -S921B)
  • Galaxy S24+ 5G (SM -S926B)
  • Galaxy S24 Ultra 5G (SM -S928B)
  • Galaxy S24 FE 5G  (SM - S721B)
  • Galaxy S25 (SM-S931B)
  • Galaxy S25+ (SM-S936B)
  • Galaxy S25 Ultra (SM-S938B)
  • Galaxy S25 Edge (SM - S937B)
  • Galaxy Note 8 4G (SM -N950F)
  • Galaxy Note 9 4G (SM -N960F)
  • Galaxy Note 10 4G (SM -N970F)
  • Galaxy Note 10+ 4G (SM -N975F)
  • Galaxy Note 20 4G (SM -N980F)
  • Galaxy Note 20 5G (SM -N981B)
  • Galaxy Note 20 Ultra 5G (SM -N986B)
  • Galaxy Book 2 12.0 4G (SM -W737Y)
  • Galaxy Tab A 8.0 2017 4G (SM -T385)
  • Galaxy Tab A 10.1 4G (SM -T515)
  • Galaxy Tab A 10.5 2018 4G (SM -T595)
  • Galaxy Tab A7 2020 10.4 4G (SM -T505)
  • Galaxy Tab A8 10.5 4G (SM -X205)
  • Galaxy Tab A9+ 11.0 5G (SM -X216B)
  • Galaxy Tab S4 10.5 4G (SM-T835)
  • Galaxy Tab S5e 10.5 4G (SM-T725)
  • Galaxy Tab S6 10.5 4G (SM-T865)
  • Galaxy Tab S7 11.0 4G (SM-T875)
  • Galaxy Tab S7+ 12.4 5G (SM-T976B)
  • Galaxy Tab S8 11.0 5G (SM-X706B)
  • Galaxy Tab S8+ 12.4 5G (SM-X806B)
  • Galaxy Tab S8 Ultra 14.6 5G (SM-X906B)
  • Galaxy Tab S9 11.0 5G (SM-X716B)
  • Galaxy Tab S9+ 12.4 5G (SM-X816B)
  • Galaxy Tab S9 Ultra 14.6 5G (SM-X916B)
  • Galaxy Tab S10+ 12.4 5G (SM-X826B)
  • Galaxy Tab S10 FE 5G (SM-X526B)
  • Galaxy Tab S10 FE+ 13.1 5G (SM-X626B)
  • Galaxy Tab S10 Ultra 14.6 5G (SM -X926B)
  • Galaxy Watch 4G 46mm (SM-R805F)
  • Galaxy Watch 4G 42mm (SM-R815F)
  • Galaxy Watch Active2 4G 44mm (SM-R825F)
  • Galaxy Watch Active2 4G 40mm (SM-R835F)
  • Galaxy Watch3 4G 41mm (SM-R855F)
  • Galaxy Watch3 4G 45mm (SM-R845F)
  • Galaxy Watch4 Classic 4G 42mm (SM-R885F)
  • Galaxy Watch4 Classic 4G 46mm (SM-R895F)
  • Galaxy Watch4 4G 40mm (SM-R865F)
  • Galaxy Watch4 4G 44mm (SM-R875F)
  • Galaxy Watch5 4G 40mm (SM-R905F)
  • Galaxy Watch5 4G 44mm (SM-R915F)
  • Galaxy Watch5 Pro 4G 45mm (SM-R925F)
  • Galaxy Watch6 4G 40mm (SM-R935F)
  • Galaxy Watch6 4G 44mm (SM-R945F)
  • Galaxy Watch6 Classic 4G 47mm (SM-R965F)
  • Galaxy Watch7 4G 40mm (SM-L305F)
  • Galaxy Watch7 4G 44mm (SM-L315F)
  • Galaxy Watch8 40mm (SM-L325F)
  • Galaxy Watch8 44mm (SM-L325F)
  • Galaxy Watch8 Classic 4G (SM-L505F)
  • Galaxy Watch Ultra 4G (SM-L705F)
  • Galaxy Watch Ultra 2025 4G (SM-L705F)
  • Galaxy Z Flip 4G (SM-F700F)
  • Galaxy Z Flip3 5G (SM-F711B)
  • Galaxy Z Flip4 5G (SM-F721B)
  • Galaxy Z Flip5 5G (SM-F731B)
  • Galaxy Z Flip6 (SMF741B)
  • Galaxy Z Flip7 FE (SMF761B)
  • Galaxy Z Flip7 (SMF766B)
  • Galaxy Z Fold2 5G (SM-F916B)
  • Galaxy Z Fold3 5G (SM-F926B)
  • Galaxy Z Fold4 5G (SM-F936B)
  • Galaxy Z Fold5 5G (SM-F946B)         
  • Galaxy Z Fold6 (SMF956B)
  • Galaxy Z Fold7 (SMF966B)

TCL

  • 20 Pro 5G (T810H)
  • 20 R 5G (767H)
  • 305 4G (6102D)

TP-Link

  • Deco X80 5G FWA CPE

Vodafone

  • Smart E9 4G (Alcatel VFD529)
  • Smart N10 4G (Tinno VFD630)
  • Pocket Wi-Fi® 4G (Huawei R215)
  • Pocket Wi-Fi® 4G (Huawei R216)
  • Pocket Wi-Fi® 4G (Huawei R216h)
  • Pocket Wi-Fi® 2 4G (Huawei E5573Cs-609)
  • Pocket Wi-Fi® 3 4G (Huawei E5576-856)
  • Pocket Wi-Fi® 4 4G  (Huawei E5576-325)
  • Pocket WiFi® 5 4G (TP-Link M7350)
  • USB 4G (Huawei K5150)
  • Wi-Fi Hub (Technicolor DMA0120VHA)
  • Wi-Fi Hub 2.0 (Netcomm NL1902)
  • Wi-Fi Hub 3.0 (Netcomm NL20)

TPG has made the decision to stop providing email services in 2023 to focus on creating better experiences for our core products: internet and mobile.

Customers who opted-in have now had their TPG email addresses transferred to another Australian email provider, The Messaging Company.

Who do I contact about my TPG email address?

Please contact The Messaging Company about support for these email addresses as TPG will no longer be able to assist.

You can call The Messaging Company on 07 3497 3566 or submit a new request to their Support Centre.

Please note: The opt-in period has now closed, and any email address that was not opted-in has now been deleted and cannot be recovered. It is not possible to create new email addresses that use the “tpg.com.au” domain.

Will I need to pay anything to use my TPG email address with The Messaging Company?

If your email address was included with your TPG services: you won't need to pay anything to use your TPG email address with The Messaging Company until 15 September 2024.

At least 60 days prior to 15 September 2024, The Messaging Company will contact customers with pricing options that will apply if you wish to continue using your TPG email address with The Messaging Company.

If you paid for a TPG email address: The Messaging Company will contact you with pricing options that will apply if you wish to continue using your TPG email address with The Messaging Company.

TPG is not able to provide any information about The Messaging Company's email pricing.

Terms and Conditions of Email Transfer

By opting-in to transfer your TPG email service to The Messaging Company email platform, you acknowledge and agree that:

  1. We may disclose your personal information (i.e. your name, email address and contact number) to The Messaging Company for the purpose of facilitating your email transfer and you consent to this. The Messaging Company's privacy notice is available at: https://themessaging.co/privacy-notice/
  2. You will need to sign up with The Messaging Company as your email hosting provider and agree to their terms and conditions, and you will become a direct customer of The Messaging Company’s email service.
  3. Your TPG email service will be transferred to The Messaging Company email platform, and The Messaging Company will be responsible for providing your email service after the transfer.
  4. TPG will pay The Messaging Company email service charge until 15 September 2024. After 15 September 2024, you will be responsible for paying any charges you incur for the email service. The Messaging Company will contact customers with available pricing options at least 60 days prior to commencing charges for the email service.
  5. TPG grants you the right to use your current email address, which incorporates one or more domain names owned by TPG or one of our affiliates (e.g. @tpg.com.au).
  6. TPG may withdraw the right for you to use your current email address when you cease acquiring services from TPG or one of our affiliates.
  7. TPG may also revoke the right in (4) above for other reasons, but we will endeavour to give you at least 60 days’ prior notice before that happens.
  8. Your use of your current email address, which incorporates one or more domain names owned by TPG or our affiliates, is not transferable to another email service provider.
  9. When The Messaging Company begins providing your email services, TPG and its affiliates will not be responsible to you in any way in connection with your email service (e.g. providing setup or troubleshooting support; security; service quality).
  10. If you contact us regarding your The Messaging Company email service, we may refer your inquiry to The Messaging Company directly, including by disclosing your personal information to The Messaging Company to help facilitate their prompt response to you. You consent to us disclosing your information to The Messaging Company for this purpose. If you have any concerns regarding how we handle your personal information, please email us at privacy@tpgtelecom.com.au or refer to our privacy policy at: https://www.tpg.com.au/about-us/legal/privacy
  11. The Messaging Company may collect your personal information in accordance with its privacy policy and terms and conditions. You should familiarise yourself with their privacy policy and ensure that you are comfortable with how your personal information will be handled. Neither TPG or our affiliates will be responsible for any personal information you provide to The Messaging Company or their subsequent handling of such information.

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