Some TPG modems have Parental Control features - here's how to set them up. For more info about online safety, check out Parental safety advice.

Choose your modem:

Picture	Modem
	Wi-Fi Max Modem
	NetComm NL20 Modem
	Wi-Fi Max 5G Modem
	VX420-G2H Modem

Set up Parental Controls on a Wi-Fi Max Modem

1. Open the My Internet Connect App and go to Settings.
2. Under User Management, select Parental controls.
3. Select Add new schedule.
4. Select the User(s) or Device(s) you want to control and hit the tick at the top right of the screen.
5. Enter a Schedule name and then set the Schedule Time and Days.
6. Tap Save at the top right of the screen then OK.
   Note: You can pause/resume a Schedule at any time by toggling the switch on/off.
    
   

Set up Parental Controls on a NetComm NL20 Modem

1. Open your web browser and go to: http://192.168.1.1.
2. Log in with the Username and Password found on the modem's barcode sticker or use your custom password.
   
3. In the left pane, click Parental Control.
4. Click Add to create a Time Restriction.
   
5. In the Description field, enter rule description. 
   
   Note: This field may not have spaces.
6. In the Device field, you can select any devices currently connected to the network or complete a Manual Input to add a specific MAC Address. 
   
7. Use the Blocking Time drop down fields to specify the time the restriction should be applied, then check the days the restriction should be applied.
8. Hit Apply/Save to finish
   
   Tip: To block a full overnight period (e.g., 9 PM to 5 AM), you may need to create two rules.
   

Set up Parental Controls on a Wi-Fi Max 5G Modem

You can only do this using the My Internet Connect App (Android / iOS).

1. Open the My Internet Connect App and go to Settings.
2. Under User Management, select Parental controls.
3. Select Add New Schedule.
4. Select the User(s) or Device(s) you want to control.
5. Enter a Schedule name and then set the Schedule Time and Days.
6. Hit Save at the top right of the screen then OK.
   Note: You can pause/resume a Schedule at any time by toggling the switch on/off.
   

Set up Parental Controls on a VX420-G2H Modem

1. Open your web browser and and go to: https://192.168.1.1
2. Log in with the default password found on the on your modem's barcode sticker.. If you have a custom password, use that instead.
3. Hit Parental Controls.
4. Set the Parental Controls toggle to On, then click Add.
   • Select View Existing Devices, then under Operation, click the plus icon (+) next to the devices you want to restrict.
   • Select the clock icon beside Effective Time and click and drag to highlight the days and hours. Once done, click OK.
   • Enter a Description, then click OK.
5. Set the Content Restriction toggle to On.
   • If you want to restrict all access or only allow a few websites, select Whitelist and click the plus icon (+) next to Add a New Keyword. Don’t add keywords if you want everything restricted.
   • If you only want to restrict a few websites, select Blacklist and click the plus icon (+) next to Add a New Keyword.
6. Click Save.
   

Here's what the status lights mean on your Wi-Fi Max Modem.

There's one light on the front of the modem to quickly check the modem status, and a column of 3 lights on the back of the modem. From top to bottom, they are: Bluetooth/WPS Connectivity, Internet, and Phone.

Here’s how you can set up a compatible bring-your-own (BYO) modem for TPG Fibre to the Home (FTTH) on the Vision network.

Your TPG Voice phone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

If your TPG Fibre to the Home (FTTH) service on the Vision network is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

1. Your service may just be affected by an outage or planned maintenance. You can check your address on Network Status page.
    
   If there is an outage or planned maintenance, the results will give you an estimated fix time.
2. Find your FTTH modem and make sure the cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.
    
   You’ll need to replace any broken or chewed cables.
3. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. 
4. Turn off the Connection Box using the power button or power outlet for at least 10 seconds.
    
   If an outdoor Connection Box has no visible power button or power outlet, skip this step as a restart is not possible.
5. Turn off the power outlet for your modem for at least 10 seconds.
6. Turn both devices back on and wait for your modem's Internet light to come on, then see if you can visit a website.
   
7. Do you have any devices connected to your modem with an Ethernet cable? If these devices can visit a website but devices on Wi-Fi can’t, switch to troubleshooting Wi-Fi No Connection.
8. If you can view websites on some devices but not others, even when they’re both connected the same way, you may need to fix some browser settings. Check out our guide on Browsing issues.
9. Still can't get online? Please call us on 1300 997 274 and we’ll help you.

If your TPG Fibre to the Home (FTTH) service on the Vision network is running slowly, these steps will help you identify the issue.

1. Your service may just be affected by planned maintenance. You can check your address on our Network Status page.
   
   If there is planned maintenance, the results will give you an estimated fix time.
2. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. 
3. Turn off the Connection Box using the power button or power outlet for at least 10 seconds.
    
   If an outdoor Connection Box has no visible power button or power outlet, skip this step as a restart is not possible.
4. Turn off the power outlet for your modem for at least 10 seconds.
5. Turn both devices back on and wait for your modem's Internet light to come on, then run a speed test.
   
6. Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on Wi-Fi are slow, switch to Troubleshooting Wi-Fi speed.
7. Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them.
    
   Older Cat5 Ethernet cables are not recommended for FTTH services. You’ll need to replace any broken or chewed cables.
8. Your speed may temporarily slow down if you’re running more devices or apps than your connection can handle at the same time. For example, if a device is downloading a large file or running a 4K streaming app, your speed should improve when it’s finished.
   
   If you need to run more devices or apps at the same time, you can change your plan in My Account or call us on 13 14 23 for support.
9. Run a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed.
   
   Contact your software’s Customer Support if you need help.
10. Still getting slow speeds? Please call us on 1300 997 274 and we'll help you.

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

These instructions will work for TPG Fibre to the Home (FTTH) services on the Vision network.

Choose your modem to get started:

Picture	Modem
	VX420-G2V Modem
	VX420-G2H Modem
	Don't have a TPG modem? See our BYO modem guide.

How to plug in your VX420-G2V Modem for TPG Fibre (FTTH)

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. Unplug any old modem from the Connection Box and power outlet.
3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
4. Use the Ethernet cable to connect your modem's blue WAN port to your Connection Box's LAN1 or Ethernet 1 port.
5. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
6. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
7. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
8. To use your TPG Voice phone service, just plug a handset into your modem’s green Phone port.
   
9. Now it's time to enter your modem settings. On a device that's connected to your modem via Ethernet or Wi-Fi, visit http://192.168.1.1 and log in with the default username admin and default password admin.
    
   If you have custom login details, use those instead.
10. Select Internet, enter the following settings and hit Save. Allow up to 5 minutes for the new settings to apply.
     
    Username: Your FTTH username (you'll find this in emails about your FTTH service)
    Password: Your FTTH password (please use our password reset tool if you've forgotten your password)
    Confirm Password: Your FTTH password 
     
    
11. Check your modem's Internet light. If it's green, you're online!
    
    No green light? Call us on 1300 997 274 and we can help you out.
    

How to plug in your VX420-G2H Modem for TPG Fibre (FTTH)

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. Unplug any old modem from the Connection Box and power outlet.
3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
4. Use the Ethernet cable to connect your modem's blue WAN port to your Connection Box's LAN1 or Ethernet 1 port.
5. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
6. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
7. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
8. To use your TPG Voice phone service, just plug a handset into your modem’s green Phone port.
   
9. Now it's time to enter your modem settings. On a device that's connected to your modem via Ethernet or Wi-Fi, visit http://192.168.1.1 and log in with the default username admin and default password admin.
    
   If you have custom login details, use those instead.
10. Select Internet, enter the following settings and hit Save. Allow up to 5 minutes for the new settings to apply.
     
    Username: Your FTTH username (you'll find this in emails about your FTTH service)
    Password: Your FTTH password (please use our password reset tool if you've forgotten your password)
    Confirm Password: Your FTTH password 
     
    
11. Check your modem's Internet light. If it's green, you're online!
    
    No green light? Call us on 1300 997 274 and we can help you out.
    

You may have received a notice about moving to a new plan for your TPG service.

Due to a number of factors, including recent changes in wholesale pricing, the pricing of our current plans has been updated.

We’re working to move all TPG customers onto these current plans to provide a better experience for our customers. This simplification also helps us focus on more important aspects of delivering your service.

Select one of the links below to jump to a query:

Here's what the status lights mean on your Wi-Fi Max 5G Modem.

There's one light on the front of the modem to quickly check the modem status, and a column of 2 lights on the back of the modem. From top to bottom, they are: Bluetooth/WPS Connectivity and Internet.

You may have received a notice about a plan change for your TPG mobile service.

We’re simplifying our product range to provide a better experience for our customers. As part of that, we’re working to move all customers onto our latest mobile plans. This helps us focus on more important aspects of delivering your service, such as handling an increasing amount of usage on our network.

Select one of the links below to jump to a query: