Part of your TPG mobile plan's included value may refer to "221 select destinations", which are listed here. Please check your plan's Critical Information Summary for more information.
To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.
| Destination | Dialling Code |
|---|---|
| Albania | 355 |
| Algeria | 213 |
| American Samoa | 1684 |
| Andorra | 376 |
| Angola | 244 |
| Anguilla | 1264 |
| Antarctica (Australian Antarctic Territory) | 672 |
| Antigua and Barbuda | 1268 |
| Argentina | 54 |
| Armenia | 374 |
| Aruba | 297 |
| Ascension Island | 247 |
| Austria | 43 |
| Azerbaijan | 994 |
| Bahamas | 1242 |
| Bahrain | 973 |
| Bangladesh | 880 |
| Barbados | 1246 |
| Belarus | 375 |
| Belgium | 32 |
| Belize | 501 |
| Benin | 229 |
| Bermuda | 1441 |
| Bhutan | 975 |
| Bolivia | 591 |
| Bonaire | 599 |
| Bosnia and Herzegovina | 387 |
| Botswana | 267 |
| Brazil | 55 |
| Brunei | 673 |
| Bulgaria | 359 |
| Burkina Faso | 226 |
| Burundi | 257 |
| Cambodia | 855 |
| Cameroon | 237 |
| Canada | 1 |
| Canary Islands (Spain) | 34 |
| Cape Verde (Cabo Verde) | 238 |
| Cayman Islands | 1345 |
| Central African Republic | 236 |
| Chad | 235 |
| Chile | 56 |
| China | 86 |
| Colombia | 57 |
| Comoros | 269 |
| Congo, Democratic Republic of the (Kinshasa) | 243 |
| Cook Islands | 682 |
| Costa Rica | 506 |
| Croatia | 385 |
| Cuba | 53 |
| Curaçao | 599 |
| Cyprus | 357 |
| Czech Republic | 420 |
| Denmark | 45 |
| Diego Garcia | 246 |
| Djibouti | 253 |
| Dominica | 1767 |
| Dominican Republic | 1809, 1829, 1849 |
| East Timor (Timor-Leste) | 670 |
| Ecuador | 593 |
| Egypt | 20 |
| El Salvador | 503 |
| Equatorial Guinea | 240 |
| Estonia | 372 |
| Eswatini (formerly Swaziland) | 268 |
| Falkland Islands | 500 |
| Faroe Islands | 298 |
| Finland | 358 |
| France | 33 |
| French Guiana | 594 |
| French Polynesia | 689 |
| Gabon | 241 |
| Gambia | 220 |
| Georgia | 995 |
| Germany | 49 |
| Gibraltar | 350 |
| Greece | 30 |
| Greenland | 299 |
| Grenada | 1473 |
| Guadeloupe | 590 |
| Guam | 1671 |
| Guatemala | 502 |
| Guinea-Bissau | 245 |
| Guyana | 592 |
| Haiti | 509 |
| Honduras | 504 |
| Hong Kong | 852 |
| Hungary | 36 |
| Iceland | 354 |
| India | 91 |
| Indonesia | 62 |
| Iraq | 964 |
| Ireland | 353 |
| Israel | 972 |
| Italy | 39 |
| Ivory Coast (Côte d'Ivoire) | 225 |
| Jamaica | 1876 |
| Japan | 81 |
| Jordan | 962 |
| Kazakhstan | 7 |
| Kenya | 254 |
| Kiribati | 686 |
| Kosovo | 383 |
| Kuwait | 965 |
| Kyrgyzstan | 996 |
| Laos | 856 |
| Latvia | 371 |
| Lebanon | 961 |
| Lesotho | 266 |
| Libya | 218 |
| Liechtenstein | 423 |
| Lithuania | 370 |
| Luxembourg | 352 |
| Macau | 853 |
| Madagascar | 261 |
| Malawi | 265 |
| Malaysia | 60 |
| Maldives | 960 |
| Mali | 223 |
| Malta | 356 |
| Marshall Islands | 692 |
| Martinique | 596 |
| Mauritania | 222 |
| Mauritius | 230 |
| Mayotte | 262 |
| Mexico | 52 |
| Micronesia, Federated States of | 691 |
| Moldova | 373 |
| Monaco | 377 |
| Mongolia | 976 |
| Montenegro | 382 |
| Montserrat | 1664 |
| Morocco | 212 |
| Mozambique | 258 |
| Myanmar | 95 |
| Namibia | 264 |
| Nauru | 674 |
| Netherland Antilles | 599 |
| Netherlands | 31 |
| New Caledonia | 687 |
| New Zealand | 64 |
| Nicaragua | 505 |
| Niger | 227 |
| Nigeria | 234 |
| Niue | 683 |
| Norfolk Island | 672 |
| North Korea | 850 |
| North Macedonia | 389 |
| Northern Mariana Islands | 1670 |
| Norway | 47 |
| Oman | 968 |
| Pakistan | 92 |
| Palau | 680 |
| Palestinian Territories | 970 |
| Panama | 507 |
| Paraguay | 595 |
| Peru | 51 |
| Philippines | 63 |
| Poland | 48 |
| Portugal | 351 |
| Puerto Rico | 1787, 1939 |
| Qatar | 974 |
| Reunion | 262 |
| Romania | 40 |
| Russia | 7 |
| Rwanda | 250 |
| Saba | 599 |
| Saint Barthélemy | 590 |
| Saint Helena | 290 |
| Saint Kitts and Nevis | 1869 |
| Saint Lucia | 1758 |
| Saint Martin (French) | 590 |
| Saint Pierre and Miquelon | 508 |
| Saint Vincent and the Grenadines | 1784 |
| San Marino | 378 |
| Sao Tome and Principe | 239 |
| Saudi Arabia | 966 |
| Senegal | 221 |
| Serbia | 381 |
| Seychelles | 248 |
| Singapore | 65 |
| Sint Eustatius | 599 |
| Sint Maarten (Dutch) | 1721 |
| Slovakia | 421 |
| Slovenia | 386 |
| Somalia | 252 |
| South Africa | 27 |
| South Korea | 82 |
| South Sudan | 211 |
| Spain | 34 |
| Sudan | 249 |
| Suriname | 597 |
| Sweden | 46 |
| Switzerland | 41 |
| Syria | 963 |
| Taiwan | 886 |
| Tajikistan | 992 |
| Tanzania (including Zanzibar) | 255 |
| Thailand | 66 |
| Togo | 228 |
| Tokelau | 690 |
| Trinidad and Tobago | 1868 |
| Tristan da Cunha | 290 |
| Tunisia | 216 |
| Türkiye (formerly Turkey) | 90 |
| Turkmenistan | 993 |
| Turks and Caicos Islands | 1649 |
| Tuvalu | 688 |
| UAE (United Arab Emirates) | 971 |
| UK (United Kingdom) | 44 |
| Ukraine | 380 |
| Uruguay | 598 |
| USA (United States of America) | 1 |
| Uzbekistan | 998 |
| Vatican City (Holy See) | 379 |
| Venezuela | 58 |
| Vietnam | 84 |
| Virgin Islands, British | 1284 |
| Virgin Islands, US | 1340 |
| Wallis and Futuna | 681 |
| Yemen | 967 |
Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.
Select one of the links below to jump to a query:
Arris CM3500 nbn HFC Connection Box Status lights
This model was supplied from 19 March 2025.
On the back
| Light | States and meaning |
|---|---|
| Off | Off = Nothing is plugged into the 2.5G port. Green = A device is plugged in with a CAT5e or CAT6 Ethernet cable. Yellow = A device is plugged in with an older CAT5 Ethernet cable, which may not support the full speed of your nbn HFC plan. We recommend switching to a CAT5e ot CAT6 Ethernet cable. |
On the front
| Light | States and meaning |
|---|---|
| Power | Off = No power. Green = Your NCB has power. |
| Downstream | Off = Your NCB is still searching for a connection, or has no power. Green = Your NCB can download data. Flashing green = A firmware upgrade is in progress - this should take 10 minutes or less. |
| Upstream | Off = Your NCB is still searching for a connection, or has no power. Green = Your NCB can upload data. Flashing green = A firmware upgrade is in progress - this should take 10 minutes or less. |
| Online | Off = No connection to the network. Green = Your nbn connection is working as expected. |
Arris CM8200 nbn HFC Connection Box Status lights
This model was supplied before 19 March 2025.
On the back
| Light | States and meaning |
|---|---|
| UNI-D Link | Off = Nothing is plugged into the UNI-D port. Green = A device is plugged in with a CAT5e or CAT6 Ethernet cable. Yellow = A device is plugged in with an older CAT5 Ethernet cable, which may not support the full speed of your nbn HFC plan. We recommend switching to a CAT5e ot CAT6 Ethernet cable. |
On the front
| Light | States and meaning |
|---|---|
| Power | Off = No power. Green = Your NCB has power. |
| Downstream | Off = No power. Green = Successful downstream connection. Flashing green = Your NCB is searching for a downstream connection. If the ONLINE light is on, a firmware upgrade is in progress. |
| Upstream | Off = No power or no downstream connection. Green = Successful upstream connection. Flashing green = Your NCB has a downstream connection and now it's searching for an upstream connection. If the ONLINE light is on, a firmware upgrade is in progress. |
| Online | Off = No connection to the network. Green = Successful network connection. Flashing green = Your NCB has found a downstream and upstream connection and now it's getting settings from nbn®. |
This information is for TPG customers on older mobile plans (sold before 12 July 2021) and 3G mobile broadband plans that use the Optus network.
Optus will start shutting down their 3G network from 28 October 2024. For more information about the TPG 3G shutdown, see our 3G Network Closure FAQ.
Our priority is to help customers make a smooth transition to 4G or 5G mobile, or an alternative broadband service.
Please note: If your device doesn’t support 4G calling, you will not be able to make an emergency call to 000 after the 3G network shuts down.
Select one of the links below to jump to a query:
- My TPG mobile plan uses the Optus network - what do I need to do?
- I have a 3G mobile broadband plan – what do I need to do?
- What coverage does the Optus 4G/5G network have?
My TPG mobile plan uses the Optus network - what do I need to do?
If you got your TPG mobile plan before 12 July 2021 and you use a 3G-only phone, tablets or mobile device;
- You need to urgently upgrade to a 4G or 5G compatible device before 28 October 2024; and
- Check that VoLTE settings are turned on.
If your device doesn’t support 4G calling, you will not be able to make an emergency call to 000 after the 3G network shuts down.
I have a 3G mobile broadband plan – what do I need to do?
Your 3G mobile broadband service will stop working once the Optus 3G network is shut down.
You’ll need to switch to an alternative internet service as soon as possible to avoid any interruption to your mobile broadband service.
Once you’re online with your new internet service, call us on 1300 993 019 to cancel your TPG 3G mobile broadband plan. You won’t be charged any cancellation fees.
If your mobile broadband modem is not compatible with your new internet service, please consider eWaste recycling facilities which may be offered by your local council.
What coverage does the Optus 4G/5G network have?
You can check Optus 4G and 5G coverage on the Optus coverage map.
These rates are for older TPG mobile plans sold before 2 August 2024. They apply when using your TPG mobile to call International destinations from Australia.
If your TPG mobile plan doesn't have an add-on International Call Pack or the destination you're calling isn't included in the International Call Pack, you can top up your Prepaid Balance in My Account to pay for International calls.
To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.
| Destination | Dialling code | Flagfall | Rate per minute | Included in International Call Pack |
|---|---|---|---|---|
| Afghanistan | 93 | $0.35 | $0.32 | ❌ Not included |
| Albania | 355 | $0.35 | $1.50 | ❌ Not included |
| Algeria | 213 | $0.35 | $1.50 | ❌ Not included |
| American Samoa | 1684 | $0.35 | $2.00 | ❌ Not included |
| Andorra | 376 | $0.35 | $0.24 | ❌ Not included |
| Angola | 244 | $0.35 | $1.95 | ❌ Not included |
| Anguilla | 1264 | $0.35 | $0.30 | ❌ Not included |
| Antarctica (Australian Antarctic Territory) | 672 | $0.35 | $2.08 | ❌ Not included |
| Antigua and Barbuda | 1268 | $0.35 | $0.30 | ❌ Not included |
| Argentina | 54 | $0.35 | $0.16 | ❌ Not included |
| Armenia | 374 | $0.35 | $0.27 | ❌ Not included |
| Aruba | 297 | $0.35 | $0.32 | ❌ Not included |
| Ascension Island | 247 | $0.35 | $0.96 | ❌ Not included |
| Austria | 43 | $0.35 | $1.00 | ❌ Not included |
| Azerbaijan | 994 | $0.35 | $0.47 | ❌ Not included |
| Bahamas | 1242 | $0.35 | $0.23 | ❌ Not included |
| Bahrain | 973 | $0.35 | $0.90 | ❌ Not included |
| Bangladesh | 880 | $0.35 | $0.08 | ✅ Included |
| Barbados | 1246 | $0.35 | $0.31 | ❌ Not included |
| Belarus | 375 | $0.35 | $1.90 | ❌ Not included |
| Belgium | 32 | $0.35 | $0.50 | ❌ Not included |
| Belize | 501 | $0.35 | $0.34 | ❌ Not included |
| Benin | 229 | $0.35 | $0.35 | ❌ Not included |
| Bermuda | 1441 | $0.35 | $0.07 | ❌ Not included |
| Bhutan | 975 | $0.35 | $0.15 | ❌ Not included |
| Bolivia | 591 | $0.35 | $0.24 | ❌ Not included |
| Bonaire | 599 | $0.35 | $1.00 | ❌ Not included |
| Bosnia and Herzegovina | 387 | $0.35 | $1.30 | ❌ Not included |
| Botswana | 267 | $0.35 | $0.32 | ❌ Not included |
| Brazil | 55 | $0.35 | $0.09 | ✅ Included |
| Brunei | 673 | $0.35 | $0.06 | ❌ Not included |
| Bulgaria | 359 | $0.35 | $1.50 | ❌ Not included |
| Burkina Faso | 226 | $0.35 | $1.50 | ❌ Not included |
| Burundi | 257 | $0.35 | $1.50 | ❌ Not included |
| Cambodia | 855 | $0.35 | $0.10 | ❌ Not included |
| Cameroon | 237 | $0.35 | $0.42 | ❌ Not included |
| Canada | 1 | $0.35 | $0.03 | ✅ Included |
| Canary Islands (Spain) | 34 | $0.35 | $0.50 | ✅ Included |
| Cape Verde (Cabo Verde) | 238 | $0.35 | $0.38 | ❌ Not included |
| Cayman Islands | 1345 | $0.35 | $1.00 | ❌ Not included |
| Central African Republic | 236 | $0.35 | $0.59 | ❌ Not included |
| Chad | 235 | $0.35 | $1.50 | ❌ Not included |
| Chile | 56 | $0.35 | $0.08 | ✅ Included |
| China | 86 | $0.35 | $0.05 | ✅ Included |
| Colombia | 57 | $0.35 | $0.10 | ✅ Included |
| Comoros | 269 | $0.35 | $1.95 | ❌ Not included |
| Congo (Brazzaville) | 242 | $0.35 | $1.50 | ❌ Not included |
| Congo, Democratic Republic of the (Kinshasa) | 243 | $0.35 | $1.50 | ❌ Not included |
| Cook Islands | 682 | $0.35 | $2.60 | ❌ Not included |
| Costa Rica | 506 | $0.35 | $0.13 | ❌ Not included |
| Croatia | 385 | $0.35 | $0.28 | ❌ Not included |
| Cuba | 53 | $0.35 | $1.07 | ❌ Not included |
| Curaçao | 599 | $0.35 | $1.00 | ❌ Not included |
| Cyprus | 357 | $0.35 | $0.50 | ❌ Not included |
| Czech Republic | 420 | $0.35 | $0.09 | ❌ Not included |
| Denmark | 45 | $0.35 | $0.13 | ❌ Not included |
| Diego Garcia | 246 | $0.35 | $1.47 | ❌ Not included |
| Djibouti | 253 | $0.35 | $0.52 | ❌ Not included |
| Dominica | 1767 | $0.35 | $0.30 | ❌ Not included |
| Dominican Republic | 1809, 1829, 1849 | $0.35 | $1.00 | ❌ Not included |
| East Timor (Timor-Leste) | 670 | $0.35 | $1.07 | ❌ Not included |
| Ecuador | 593 | $0.35 | $0.31 | ❌ Not included |
| Egypt | 20 | $0.35 | $0.50 | ❌ Not included |
| El Salvador | 503 | $0.35 | $0.30 | ❌ Not included |
| Equatorial Guinea | 240 | $0.35 | $0.26 | ❌ Not included |
| Eritrea | 291 | $0.35 | $0.36 | ❌ Not included |
| Estonia | 372 | $0.35 | $1.50 | ❌ Not included |
| Eswatini (formerly Swaziland) | 268 | $0.35 | $1.00 | ❌ Not included |
| Ethiopia | 251 | $0.35 | $1.00 | ❌ Not included |
| Falkland Islands | 500 | $0.35 | $1.41 | ❌ Not included |
| Faroe Islands | 298 | $0.35 | $0.30 | ❌ Not included |
| Fiji | 679 | $0.35 | $1.00 | ❌ Not included |
| Finland | 358 | $0.35 | $0.95 | ❌ Not included |
| France | 33 | $0.35 | $0.50 | ❌ Not included |
| French Guiana | 594 | $0.35 | $0.41 | ❌ Not included |
| French Polynesia | 689 | $0.35 | $1.00 | ❌ Not included |
| Gabon | 241 | $0.35 | $0.66 | ❌ Not included |
| Gambia | 220 | $0.35 | $2.50 | ❌ Not included |
| Georgia | 995 | $0.35 | $1.50 | ❌ Not included |
| Germany | 49 | $0.35 | $0.08 | ✅ Included |
| Ghana | 233 | $0.35 | $1.00 | ❌ Not included |
| Gibraltar | 350 | $0.35 | $0.32 | ❌ Not included |
| Greece | 30 | $0.35 | $0.07 | ❌ Not included |
| Greenland | 299 | $0.35 | $0.71 | ❌ Not included |
| Grenada | 1473 | $0.35 | $0.33 | ❌ Not included |
| Guadeloupe | 590 | $0.35 | $0.11 | ❌ Not included |
| Guam | 1671 | $0.35 | $0.06 | ✅ Included |
| Guatemala | 502 | $0.35 | $0.22 | ❌ Not included |
| Guinea | 224 | $0.35 | $1.50 | ❌ Not included |
| Guinea-Bissau | 245 | $0.35 | $0.63 | ❌ Not included |
| Guyana | 592 | $0.35 | $0.40 | ❌ Not included |
| Haiti | 509 | $0.35 | $1.50 | ❌ Not included |
| Honduras | 504 | $0.35 | $0.22 | ❌ Not included |
| Hong Kong | 852 | $0.35 | $0.10 | ✅ Included |
| Hungary | 36 | $0.35 | $0.09 | ❌ Not included |
| Iceland | 354 | $0.35 | $0.11 | ✅ Included |
| India | 91 | $0.35 | $0.06 | ✅ Included |
| Indonesia | 62 | $0.35 | $0.12 | ✅ Included |
| Iran | 98 | $0.35 | $0.80 | ❌ Not included |
| Iraq | 964 | $0.35 | $0.30 | ❌ Not included |
| Ireland | 353 | $0.35 | $0.11 | ✅ Included |
| Israel | 972 | $0.35 | $0.06 | ✅ Included |
| Italy | 39 | $0.35 | $0.07 | ✅ Included |
| Ivory Coast (Côte d'Ivoire) | 225 | $0.35 | $1.50 | ❌ Not included |
| Jamaica | 1876 | $0.35 | $0.35 | ❌ Not included |
| Japan | 81 | $0.35 | $0.14 | ✅ Included |
| Jordan | 962 | $0.35 | $1.00 | ❌ Not included |
| Kazakhstan | 7 | $0.35 | $0.28 | ❌ Not included |
| Kenya | 254 | $0.35 | $0.90 | ❌ Not included |
| Kiribati | 686 | $0.35 | $7.70 | ❌ Not included |
| Kosovo | 383 | $0.35 | $1.65 | ❌ Not included |
| Kuwait | 965 | $0.35 | $0.14 | ✅ Included |
| Kyrgyzstan | 996 | $0.35 | $1.00 | ❌ Not included |
| Laos | 856 | $0.35 | $0.50 | ❌ Not included |
| Latvia | 371 | $0.35 | $0.82 | ❌ Not included |
| Lebanon | 961 | $0.35 | $0.50 | ❌ Not included |
| Lesotho | 266 | $0.35 | $1.50 | ❌ Not included |
| Liberia | 231 | $0.35 | $1.50 | ❌ Not included |
| Libya | 218 | $0.35 | $0.44 | ❌ Not included |
| Liechtenstein | 423 | $0.35 | $0.29 | ❌ Not included |
| Lithuania | 370 | $0.35 | $1.10 | ❌ Not included |
| Luxembourg | 352 | $0.35 | $0.50 | ❌ Not included |
| Macau | 853 | $0.35 | $0.50 | ❌ Not included |
| Madagascar | 261 | $0.35 | $2.60 | ❌ Not included |
| Malawi | 265 | $0.35 | $1.50 | ❌ Not included |
| Malaysia | 60 | $0.35 | $0.06 | ✅ Included |
| Maldives | 960 | $0.35 | $2.00 | ❌ Not included |
| Mali | 223 | $0.35 | $1.50 | ❌ Not included |
| Malta | 356 | $0.35 | $1.00 | ❌ Not included |
| Marshall Islands | 692 | $0.35 | $0.34 | ❌ Not included |
| Martinique | 596 | $0.35 | $0.08 | ❌ Not included |
| Mauritania | 222 | $0.35 | $0.68 | ❌ Not included |
| Mauritius | 230 | $0.35 | $0.68 | ❌ Not included |
| Mayotte | 262 | $0.35 | $0.33 | ❌ Not included |
| Mexico | 52 | $0.35 | $0.08 | ✅ Included |
| Micronesia, Federated States of | 691 | $0.35 | $0.29 | ❌ Not included |
| Moldova | 373 | $0.35 | $1.50 | ❌ Not included |
| Monaco | 377 | $0.35 | $0.50 | ❌ Not included |
| Mongolia | 976 | $0.35 | $0.07 | ✅ Included |
| Montenegro | 382 | $0.35 | $1.20 | ❌ Not included |
| Montserrat | 1664 | $0.35 | $0.26 | ❌ Not included |
| Morocco | 212 | $0.35 | $0.59 | ❌ Not included |
| Mozambique | 258 | $0.35 | $0.34 | ❌ Not included |
| Myanmar | 95 | $0.35 | $0.39 | ❌ Not included |
| Namibia | 264 | $0.35 | $0.19 | ❌ Not included |
| Nauru | 674 | $0.35 | $1.17 | ❌ Not included |
| Nepal | 977 | $0.35 | $1.30 | ❌ Not included |
| Netherland Antilles | 599 | $0.35 | $1.00 | ❌ Not included |
| Netherlands | 31 | $0.35 | $0.50 | ✅ Included |
| New Caledonia | 687 | $0.35 | $1.20 | ❌ Not included |
| New Zealand | 64 | $0.35 | $0.09 | ✅ Included |
| Nicaragua | 505 | $0.35 | $0.38 | ❌ Not included |
| Niger | 227 | $0.35 | $1.50 | ❌ Not included |
| Nigeria | 234 | $0.35 | $0.50 | ❌ Not included |
| Niue | 683 | $0.35 | $1.72 | ❌ Not included |
| Norfolk Island | 672 | $0.35 | $3.50 | ❌ Not included |
| North Korea | 850 | $0.35 | $0.94 | ❌ Not included |
| North Macedonia | 389 | $0.35 | $0.55 | ❌ Not included |
| Northern Mariana Islands | 1670 | $0.35 | $0.06 | ❌ Not included |
| Norway | 47 | $0.35 | $0.13 | ✅ Included |
| Oman | 968 | $0.35 | $0.39 | ❌ Not included |
| Pakistan | 92 | $0.35 | $0.18 | ❌ Not included |
| Palau | 680 | $0.35 | $0.35 | ❌ Not included |
| Palestinian Territories | 970 | $0.35 | $0.29 | ❌ Not included |
| Panama | 507 | $0.35 | $0.20 | ❌ Not included |
| Papua New Guinea | 675 | $0.35 | $2.00 | ❌ Not included |
| Paraguay | 595 | $0.35 | $0.18 | ❌ Not included |
| Peru | 51 | $0.35 | $0.15 | ✅ Included |
| Philippines | 63 | $0.35 | $0.22 | ❌ Not included |
| Poland | 48 | $0.35 | $0.11 | ❌ Not included |
| Portugal | 351 | $0.35 | $1.30 | ❌ Not included |
| Puerto Rico | 1787, 1939 | $0.35 | $0.06 | ✅ Included |
| Qatar | 974 | $0.35 | $0.28 | ❌ Not included |
| Reunion | 262 | $0.35 | $0.14 | ❌ Not included |
| Romania | 40 | $0.35 | $0.09 | ✅ Included |
| Russia | 7 | $0.35 | $0.60 | ❌ Not included |
| Rwanda | 250 | $0.35 | $1.00 | ❌ Not included |
| Saba | 599 | $0.35 | $1.00 | ❌ Not included |
| Saint Barthélemy | 590 | $0.35 | $0.11 | ❌ Not included |
| Saint Helena | 290 | $0.35 | $1.05 | ❌ Not included |
| Saint Kitts and Nevis | 1869 | $0.35 | $0.33 | ❌ Not included |
| Saint Lucia | 1758 | $0.35 | $0.32 | ❌ Not included |
| Saint Martin (French) | 590 | $0.35 | $0.11 | ❌ Not included |
| Saint Pierre and Miquelon | 508 | $0.35 | $0.50 | ❌ Not included |
| Saint Vincent and the Grenadines | 1784 | $0.35 | $0.34 | ❌ Not included |
| Samoa | 685 | $0.35 | $7.70 | ❌ Not included |
| San Marino | 378 | $0.35 | $0.07 | ❌ Not included |
| Sao Tome and Principe | 239 | $0.35 | $0.89 | ❌ Not included |
| Saudi Arabia | 966 | $0.35 | $0.19 | ❌ Not included |
| Senegal | 221 | $0.35 | $0.58 | ❌ Not included |
| Serbia | 381 | $0.35 | $1.20 | ❌ Not included |
| Seychelles | 248 | $0.35 | $1.50 | ❌ Not included |
| Sierra Leone | 232 | $0.35 | $1.50 | ❌ Not included |
| Singapore | 65 | $0.35 | $0.04 | ✅ Included |
| Sint Eustatius | 599 | $0.35 | $1.00 | ❌ Not included |
| Slovakia | 421 | $0.35 | $0.22 | ❌ Not included |
| Slovenia | 386 | $0.35 | $1.00 | ❌ Not included |
| Solomon Islands | 677 | $0.35 | $16.50 | ❌ Not included |
| Somalia | 252 | $0.35 | $0.86 | ❌ Not included |
| South Africa | 27 | $0.35 | $0.90 | ❌ Not included |
| South Korea | 82 | $0.35 | $0.06 | ✅ Included |
| South Sudan | 211 | $0.35 | $0.57 | ❌ Not included |
| Spain | 34 | $0.35 | $0.50 | ✅ Included |
| Sri Lanka | 94 | $0.35 | $0.50 | ❌ Not included |
| Sudan | 249 | $0.35 | $0.95 | ❌ Not included |
| Suriname | 597 | $0.35 | $1.10 | ❌ Not included |
| Sweden | 46 | $0.35 | $0.09 | ✅ Included |
| Switzerland | 41 | $0.35 | $1.00 | ✅ Included |
| Syria | 963 | $0.35 | $1.75 | ❌ Not included |
| Taiwan | 886 | $0.35 | $0.14 | ✅ Included |
| Tajikistan | 992 | $0.35 | $0.24 | ❌ Not included |
| Tanzania, including Zanzibar | 255 | $0.35 | $1.00 | ❌ Not included |
| Thailand | 66 | $0.35 | $0.05 | ✅ Included |
| Togo | 228 | $0.35 | $0.55 | ❌ Not included |
| Tokelau | 690 | $0.35 | $1.70 | ❌ Not included |
| Tonga | 676 | $0.35 | $7.70 | ❌ Not included |
| Trinidad and Tobago | 1868 | $0.35 | $1.00 | ❌ Not included |
| Tristan da Cunha | 290 | $0.35 | $1.05 | ❌ Not included |
| Tunisia | 216 | $0.35 | $2.00 | ❌ Not included |
| Turkey | 90 | $0.35 | $0.50 | ❌ Not included |
| Turkmenistan | 993 | $0.35 | $0.17 | ❌ Not included |
| Turks and Caicos Islands | 1649 | $0.35 | $0.35 | ❌ Not included |
| Tuvalu | 688 | $0.35 | $1.01 | ❌ Not included |
| UAE (United Arab Emirates) | 971 | $0.35 | $0.26 | ❌ Not included |
| Uganda | 256 | $0.35 | $1.00 | ❌ Not included |
| UK (United Kingdom) | 44 | $0.35 | $0.07 | ✅ Included |
| Ukraine | 380 | $0.35 | $1.10 | ❌ Not included |
| Uruguay | 598 | $0.35 | $0.25 | ❌ Not included |
| USA (United States of America) | 1 | $0.35 | $0.04 | ✅ Included |
| Uzbekistan | 998 | $0.35 | $0.50 | ❌ Not included |
| Vanuatu | 678 | $0.35 | $11.00 | ❌ Not included |
| Vatican City (Holy See) | 379 | $0.35 | $0.50 | ✅ Included |
| Venezuela | 58 | $0.35 | $0.09 | ❌ Not included |
| Vietnam | 84 | $0.35 | $0.14 | ❌ Not included |
| Virgin Islands, British | 1284 | $0.35 | $0.34 | ❌ Not included |
| Virgin Islands, US | 1340 | $0.35 | $0.06 | ❌ Not included |
| Wallis and Futuna | 681 | $0.35 | $0.65 | ❌ Not included |
| Yemen | 967 | $0.35 | $0.22 | ❌ Not included |
| Zambia | 260 | $0.35 | $1.50 | ❌ Not included |
| Zimbabwe | 263 | $0.35 | $1.50 | ❌ Not included |
Now that Chariot Internet is part of the TPG family, servers for Chariot Internet were closed down in late 2024.
Select one of the links below to jump to a query:
- Information for customers with a credit balance on their Chariot Internet accounts
- Are other refund methods available?
- What happens if a refund is not claimed?
- More information
Information for customers with a credit balance on their Chariot Internet accounts
Customers with a credit balance on their Chariot account will be notified by TPG to call us on 1300 137 425 before a certain deadline to arrange a refund to a nominated bank account.
Once requested, refunds will be processed within 10 working days.
Are other refund methods available?
No, refunds may only be processed to a nominated bank account. Refunds via credit card or cheque are not available.
What happens if a refund is not claimed?
- Refunds under $20 (Inclusive): After 25 August 2024, these refunds will be forfeited and can no longer be claimed from TPG.
- Refunds between $20.01 - $100.00: After 31 January 2025, these refunds will be forfeited and can no longer be claimed from TPG.
- Refunds over $100.01: After 30 September 2026, these refunds will be transferred to Revenue NSW under the Unclaimed Monies Act without further notice to you and can no longer be claimed from TPG.
Refunds above $100.01 that have remained unclaimed for a period of 6 years have already been transferred to Revenue NSW.
You can check the Revenue NSW Unclaimed Monies at: https://www.revenue.nsw.gov.au/unclaimed-money/search-and-make-a-claim to search for your unclaimed funds.
More information
At TPG, we want to ensure that your security information and personal details are safe. We will never call you and ask for your passwords, security codes, or credit card details. You should only call us on our legitimate phone numbers or through our official website. For more information, visit: https://support.tpg.com.au/security-information
If you have any questions, please call us on 1300 137 425.
In accordance with our Standard Terms & Conditions, unless otherwise agreed with TPG in writing, an TPG SIM and/or eSIM can only be used with Approved Devices as specified by TPG.
The current list of Approved Devices is set out below (please click the relevant manufacturer below for details). It is important to note that an Approved Device will only be considered approved if:
- it is included in the device list below;
- its software has been updated to the most recent version available, and (for mobile phones) it has VoLTE 4G calling enabled in settings;
- it is an Australian device model purchased in Australia; and
- it is not a Samsung, Sony or HTC device purchased from another Australian telecommunication provider before 2017.
TPG may add or withdraw devices from this list from time to time.
WARNING: Using a mobile phone on our network other than an Approved Device with the latest software installed and VoLTE 4G calling enabled may impact your access to critical features, in particular your ability to make calls to emergency services.
A TPG SIM and/or eSIM that is used in non-approved devices may be suspended by TPG, unless TPG has otherwise given approval in writing. TPG may also block any such device from being used on the TPG Network. For more information about using a TPG SIM and/or eSIM with a device currently not on the Approved Devices list, please contact us on 13 14 23.
Select one of the links below to jump to a query:
Approved TPG devices by manufacturer
Here is the current list of approved TPG devices. TPG may add or withdraw devices from this list from time to time.
Apple
- iPhone SE 2020 (A2296)
- iPhone SE 2022 (A2783)
- iPhone 11 (A2221)
- iPhone 11 Pro (A2215)
- iPhone 11 Pro Max (A2218)
- iPhone 12 mini (A2399)
- iPhone 12 (A2403)
- iPhone 12 Pro (A2407)
- iPhone 12 Pro Max (A2411)
- iPhone 13 mini (A2628)
- iPhone 13 (A2633)
- iPhone 13 Pro (A2638)
- iPhone 13 Pro Max (A2643)
- iPhone 14 (A2882)
- iPhone 14 Plus (A2886)
- iPhone 14 Pro (A2890)
- iPhone 14 Pro Max (A2894)
- iPhone 15 (A3090)
- iPhone 15 Plus (A3094)
- iPhone 15 Pro (A3102)
- iPhone 15 Pro Max (A3106)
- iPhone 16 (A3287)
- iPhone 16 Plus (A3290)
- iPhone 16 Pro (A3293)
- iPhone 16 Pro Max (A3296)
- iPhone 16e (A3409)
- Phone 17 (A3520)
- iPhone 17 Pro (A3523)
- iPhone 17 Pro Max (A3526)
- iPhone 17e (A3634)
- iPhone Air (A3517)
- iPad 8 10.2” (A2429)
- iPad 9 10.2” (A2604)
- iPad 10 10.9” (A2757)
- iPad (A16) (A3355)
- iPad Air 3 (A2123)
- iPad Air 4 (A2072)
- iPad Air 5 (A2589)
- iPad Air 11” (M2) (A2837)
- iPad Air 11” (M3) (A3267)
- iPad Air 11” (M4) (A3460)
- iPad Air 13” (M2) (A2899)
- iPad Air 13” (M3) (A3269)
- iPad Air 13” (M4) (A3462)
- iPad mini 5 (A2124)
- iPad mini 6 (A2568)
- iPad mini A17 Pro (A2995)
- iPad Pro 11” Gen 1 (A1934)
- iPad Pro 11” Gen 2 (A2230)
- iPad Pro 11” Gen 3 (A2459)
- iPad Pro 11” Gen 4 (A2761)
- iPad Pro 11” (M4) (A2903)
- iPad Pro 11” (M5) (A3358)
- iPad Pro 12.9” Gen 3 (A1895)
- iPad Pro 12.9” Gen 4 (A2232)
- iPad Pro 12.9” Gen 5 (A2461)
- iPad Pro 12.9” Gen 6 (A2437)
- iPad Pro 13” (M4) (A2926)
- iPad Pro 13” (M5) (A3361)
- Pixel 6a 5G (G1AZG)
- Pixel 6 5G (G9S9B)
- Pixel 6 Pro 5G (G8VOU)
- Pixel 7 5G (GQML3)
- Pixel 7 Pro 5G (GE2AE)
- Pixel 8 5G (GPJ41)
- Pixel 8 Pro 5G (G1MNW)
- Pixel 9a 5G (GXQ96)
- Pixel 9 5G (GUR25)
- Pixel 9 Pro 5G (GEC77)
- Pixel 9 Pro XL 5G (GZC4K)
- Pixel 9 Pro Fold 5G (GGH2X)
- Pixel 10 Pro XL 5G (G45RY)
HMD
- Pulse+ 4G (TA-1602)
- Pulse Pro 4G (TA-1588)
MobiWire
- V Pro 4G (GH6511)
- V Pro 2 4G (H6671L)
- V Pro 3 4G (H6573)
- V Smart 4G (GH5581)
- V Smart 2 4G (GH6322)
- V Lite 4G (GH5028)
- V Lite 2 4G (H5112)
- V Lite 3 4G (GH6032)
- V One 4G (GX2421)
- V Flip 4G (GF28E1)
Motorola
- Edge 50 Fusion (XT2429-2)
- Edge 30 5G (XT2203 -1)
- Edge 30 Pro 5G (XT2201 -1)
- Moto e13 4G (XT2345 - 6)
- Moto e14 4G (XT2421-15)
- Moto e22i 4G (XT2239 -20)
- Moto g06 4G (XT2535-6)
- Moto g14 4G (XT234 - 4)
- Moto g34 5G (XT2363-3)
- Moto g35 5G (XT2433-4)
- Moto g56 5G (XT2529-2)
- Moto g62 5G (XT2223 -1)
- Moto g67 5G (XT2621-2)
- Signature 5G (XT2603-2)
Nokia
- 1 Plus 4G (TA -1111)
- C02 4G (TA -1522)
- G21 4G (TA -1418)
- 110 4G (TA -1549)
- FastMile 5G Gateway R1 (5G -24W-A)
- FastMile 5G Gateway 3.2 (5G15 -12W-A)
OPPO
- A38 4G (CPH -2579)
- A57 4G (CPH -2387)
- A60 5G (CPH-2683)
- A6x 5G (CPH-2783)
- Find N6 5G (CPH2765)
- Find X5 Lite 5G (CPH -2371)
- Find X5 5G (CPH -2307)
- Find X5 Pro 5G (CPH -2305)
- Reno8 5G (CPH -2359)
Sagemcom
- Fast 5866T 5G FWA
Samsung
- Galaxy A05s 4G (SM -A057F)
- Galaxy A13 4G (SM -A135F)
- Galaxy A13 5G (SM -A136B)
- Galaxy A14 4G (SM -A145F)
- Galaxy A14 5G (SM -A146P)
- Galaxy A16 4G (SM-A165F)
- Galaxy A16 5G (SM-A166P)
- Galaxy A17 4G (SM-A175F)
- Galaxy A17 5G (SM-A176B)
- Galaxy A33 5G (SM -A336E)
- Galaxy A34 5G (SM -A346E)
- Galaxy A35 5G (SM -A356E)
- Galaxy A36 5G (SMA366B)
- Galaxy A37 5G (SM-A376B)
- Galaxy A53 5G (SM -A536E)
- Galaxy A55 5G (SM -A556E)
- Galaxy A56 5G (SMA566B)
- Galaxy A57 5G (SM-A576B)
- Galaxy A73 5G (SM -A736B)
- Galaxy S22 5G (SM -S901E)
- Galaxy S22+ 5G (SM -S906E)
- Galaxy S22 Ultra 5G (SM -S908E)
- Galaxy S23 FE 5G (SM -S711B)
- Galaxy S23 5G (SM -S911B)
- Galaxy S23+5G (SM -S916B)
- Galaxy S23 Ultra 5G (SM -S918B)
- Galaxy S24 5G (SM -S921B)
- Galaxy S24+ 5G (SM -S926B)
- Galaxy S24 Ultra 5G (SM -S928B)
- Galaxy S24 FE 5G (SM - S721B)
- Galaxy S25 (SM-S931B)
- Galaxy S25+ (SM-S936B)
- Galaxy S25 Ultra (SM-S938B)
- Galaxy S25 Edge (SM - S937B)
- Galaxy S25 FE (SM-S731B)
- Galaxy S26 (SM-S942B)
- Galaxy S26+ (SM-S947B)
- Galaxy S26 Ultra (SM-S948B)
- Galaxy Tab A9+ 11.0 5G (SM -X216B)
- Galaxy Tab S8 11.0 5G (SM-X706B)
- Galaxy Tab S8+ 12.4 5G (SM-X806B)
- Galaxy Tab S8 Ultra 14.6 5G (SM-X906B)
- Galaxy Tab S9 11.0 5G (SM-X716B)
- Galaxy Tab S9+ 12.4 5G (SM-X816B)
- Galaxy Tab S9 Ultra 14.6 5G (SM-X916B)
- Galaxy Tab S10+ 12.4 (SM-X826B)
- Galaxy Tab S10 FE 5G (SM-X526B)
- Galaxy Tab S10 FE+ 13.1 5G (SM-X626B)
- Galaxy Tab S10 Ultra 14.6 (SM -X926B)
- Galaxy Tab S11 Ultra (SM-X936B)
- Galaxy Z Flip4 5G (SM-F721B)
- Galaxy Z Flip5 5G (SM-F731B)
- Galaxy Z Flip6 (SMF741B)
- Galaxy Z Flip7 FE (SMF761B)
- Galaxy Z Flip7 (SMF766B)
- Galaxy Z Fold4 5G (SM-F936B)
- Galaxy Z Fold5 5G (SM-F946B)
- Galaxy Z Fold6 (SMF956B)
- Galaxy Z Fold7 (SMF966B)
TP-Link
- VX420-G2H
Vodafone
- Pocket Wi-Fi® 4 4G (Huawei E5576-325)
- Pocket WiFi® 5 4G (TP-Link M7350)
- Pocket WiFi® 6 5G (MobiWire CM52)
- Wi-Fi Hub 2.0 (Netcomm NL1902)
- Wi-Fi Hub 3.0 (Netcomm NL20)
TPG has made the decision to stop providing email services in 2023 to focus on creating better experiences for our core products: internet and mobile.
Customers who opted-in have now had their TPG email addresses transferred to another Australian email provider, The Messaging Company.
Who do I contact about my TPG email address?
Please contact The Messaging Company about support for these email addresses as TPG will no longer be able to assist.
You can call The Messaging Company on 07 3497 3566 or submit a new request to their Support Centre.
Please note: The opt-in period has now closed, and any email address that was not opted-in has now been deleted and cannot be recovered. It is not possible to create new email addresses that use the “tpg.com.au” domain.
Will I need to pay anything to use my TPG email address with The Messaging Company?
If your email address was included with your TPG services: you won't need to pay anything to use your TPG email address with The Messaging Company until 15 September 2024.
At least 60 days prior to 15 September 2024, The Messaging Company will contact customers with pricing options that will apply if you wish to continue using your TPG email address with The Messaging Company.
If you paid for a TPG email address: The Messaging Company will contact you with pricing options that will apply if you wish to continue using your TPG email address with The Messaging Company.
TPG is not able to provide any information about The Messaging Company's email pricing.
Terms and Conditions of Email Transfer
By opting-in to transfer your TPG email service to The Messaging Company email platform, you acknowledge and agree that:
- We may disclose your personal information (i.e. your name, email address and contact number) to The Messaging Company for the purpose of facilitating your email transfer and you consent to this. The Messaging Company's privacy notice is available at: https://themessaging.co/privacy-notice/
- You will need to sign up with The Messaging Company as your email hosting provider and agree to their terms and conditions, and you will become a direct customer of The Messaging Company’s email service.
- Your TPG email service will be transferred to The Messaging Company email platform, and The Messaging Company will be responsible for providing your email service after the transfer.
- TPG will pay The Messaging Company email service charge until 15 September 2024. After 15 September 2024, you will be responsible for paying any charges you incur for the email service. The Messaging Company will contact customers with available pricing options at least 60 days prior to commencing charges for the email service.
- TPG grants you the right to use your current email address, which incorporates one or more domain names owned by TPG or one of our affiliates (e.g. @tpg.com.au).
- TPG may withdraw the right for you to use your current email address when you cease acquiring services from TPG or one of our affiliates.
- TPG may also revoke the right in (4) above for other reasons, but we will endeavour to give you at least 60 days’ prior notice before that happens.
- Your use of your current email address, which incorporates one or more domain names owned by TPG or our affiliates, is not transferable to another email service provider.
- When The Messaging Company begins providing your email services, TPG and its affiliates will not be responsible to you in any way in connection with your email service (e.g. providing setup or troubleshooting support; security; service quality).
- If you contact us regarding your The Messaging Company email service, we may refer your inquiry to The Messaging Company directly, including by disclosing your personal information to The Messaging Company to help facilitate their prompt response to you. You consent to us disclosing your information to The Messaging Company for this purpose. If you have any concerns regarding how we handle your personal information, please email us at privacy@tpgtelecom.com.au or refer to our privacy policy at: https://www.tpg.com.au/about-us/legal/privacy
- The Messaging Company may collect your personal information in accordance with its privacy policy and terms and conditions. You should familiarise yourself with their privacy policy and ensure that you are comfortable with how your personal information will be handled. Neither TPG or our affiliates will be responsible for any personal information you provide to The Messaging Company or their subsequent handling of such information.
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Got an issue with your nbn service? You can run a service test in My Account once every 30 minutes.
Tip: You don't need to use a device that's connected to your nbn service to run the test. You can use your phone or any other device that's connected to another internet service.
- Make sure that your nbn modem is turned on.
- Log in to My Account and select your nbn service.
- Under "Service Test", hit Start Test.
- Wait 5 minutes for the test to complete. You'll get an SMS with the test results and the next steps to take.
Here's how to manage your TPG mobile plan(s) on various eSIM-compatible phones.
Select one of the links below to jump to a query:
- How do I move my eSIM to a new phone?
- How many mobile plans can I have using eSIM on one phone?
- What happens to incoming calls to a mobile plan that isn’t currently active?
- How do I manage calls with multiple mobile numbers?
- How do I choose which number to use mobile data with?
- How do I choose which number to send SMS and MMS from?
- How do I choose which number to send iMessages from?
- How do I factory reset my phone without removing my eSIM?
- What happens if I delete my eSIM profile?
- How do I cancel my mobile plan?
How do I move my eSIM to a new phone?
An eSIM can only be active on one phone at a time. To move your eSIM to another phone, you'll need to do an eSIM Swap.
How many mobile plans can I have using eSIM on one phone?
You can have up to 5 different mobile plans on one phone but only 1 plan can be active at any time.
Once you have more than one plan installed on your phone, you can label each plan (e.g. Personal, Work, Primary, Secondary) to help tell them apart and switch between them as needed.
What happens to incoming calls to a mobile plan that isn’t currently active?
The call will automatically divert to voicemail. You won’t receive any alert message until the next time that plan is active on your phone.
How do I manage calls with multiple mobile numbers?
iPhone
- If you’re calling a contact in your Favourites list, tap the information symbol, then tap the current phone number and choose the mobile number to use.
- If you’re making a call using the keypad, enter the phone number you want to call, then tap the phone number near the top of the screen and choose the mobile number to use.
Samsung
- Go to Settings > Connections.
- Hit SIM card manager.
- Hit Calls and choose the mobile number to use.
- When calling an existing contact, you can select the contact and then choose the mobile number to use.
- When making a call using the keypad, you can choose the mobile number to use at the bottom of the screen.
Google Pixel
- Go to Settings > Network & Internet.
- Choose the SIM to manage call settings for.
- Hit Call preference and choose the mobile number to use.
OPPO
- When making a call, a pop-up will ask you to choose the mobile number to use.
- This pop-up will always show if the default “Always ask” setting is turned on.
How do I choose which number to use mobile data with?
iPhone
- Go to Settings.
- Hit Mobile or Mobile Data.
- Hit Cellular Data and choose the mobile number to use.
Samsung
- Go to Settings > Connections.
- Hit SIM card manager.
- Hit Mobile data and choose the mobile number to use.
Google Pixel
- Go to Settings > Network & Internet.
- Choose the SIM to manage data settings for.
- Turn on Mobile data.
OPPO
- Go to Settings > Mobile network.
- Hit Internet and choose the mobile number to use.
How do I choose which number to send SMS and MMS from?
iPhone
- Open Messages.
- Tap the New button at the top right of the screen.
- Enter the message recipient.
- Tap the current phone number and choose the mobile number to use.
Samsung
- Open Messages.
- Tap the Message icon at the bottom right of the screen, or open an existing conversation.
- Enter the message recipient.
- Tap the icon to the right of the text bar and choose the mobile number to use.
Google Pixel
- Go to Settings > Network & Internet.
- Choose the SIM to manage SMS and MMS settings for.
- Hit SMS preference and choose the mobile number to use.
- You can also select a number in the Messages app.
- Tap Start chat or open an existing conversation.
- Enter the message recipient.
- Tap the icon to the right of the text bar and choose the mobile number to use.
OPPO
- When composing a new message, simply choose the mobile number to use.
How do I choose which number to send iMessages from?
- Go to Settings > Messages.
- Hit iMessage and FaceTime Line.
- Choose the mobile number you want to send from.
How do I factory reset my phone without removing my eSIM?
iPhone
- Go to Settings > General.
- Select Reset > Erase All Content and Settings > Erase iPhone.
- Hit Erase All and Keep Mobile Plans.
Note: If you choose “Erase All”, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to do an eSIM Swap.
Samsung
- Go to Settings > General Management.
- Select Reset > Factory data reset > Reset.
- Your eSIM will be automatically kept.
Note: If you select “eSIMs” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to do an eSIM Swap.
Google Pixel
- Go to Settings > System.
- Select Advanced > Reset options > Erase all data.
- Your eSIM will be automatically kept.
Note: If you select “Erase downloaded SIMs” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to complete an eSIM Swap.
OPPO
- Go to Settings > System settings.
- Select Back up and reset > Reset your phone and erase all data.
- Hit Erase data but retain eSIM profiles.
Note: If you select “Erase data and remove eSIM profiles” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to do an eSIM Swap.
What happens if I delete my eSIM profile?
If you delete your eSIM profile, your mobile plan charges will not be cancelled. You won't be able to use your mobile plan until you do an eSIM Swap to reinstate your eSIM on your phone.
How do I cancel my mobile plan?
You can only cancel your TPG mobile plan by calling us on 1300 993 019.
Important: Removing or disabling a mobile plan in your device settings will not cancel your plan charges.