Follow these steps to complete your swap from an existing TPG physical SIM or eSIM to a new TPG eSIM.

Important: Your phone must not be locked to a specific provider. We can't unlock phones for you.

Select one of the links below to jump to a query:

An eSIM is a chip that’s already embedded into your handset or tablet, so you don’t need a physical SIM to use your mobile plan. Once your plan is active on an eSIM, it functions the same way as it would on a physical SIM.

You can select an eSIM when you sign up for TPG Mobile, then follow the activation steps. If you already have TPG Mobile with a physical SIM, check out eSIM Swaps.

For more information about using your eSIM once it's activated, see eSIM Management.

Please note: If your eSIM compatible device isn’t listed on this page, it may not be compatible. TPG eSIM plans are not currently compatible with smart watches or other wearables.

Select one of the links below to jump to a query:

Here's what you need to know about Voice over LTE (VoLTE), a feature that lets you make calls over the 4G network with a compatible phone. You can continue using 4G mobile data while making and receiving VoLTE calls.

Select one of the links below to jump to a query:

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

3. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
   The message from us will tell you if you need to use a different UNI-D port.

   

4. Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.

7. Open your web browser and go to: https://192.168.1.1

8. Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

9. Select Advanced > Network.

10. Hit Internet.

11. Set Internet Connection Type to PPPoE.

12. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

13. If you have a bundled nbn & phone plan: Select IPTV and tick the Enable box for IPTV. Set ISP Profile to Custom. For Internet VLAN ID, enter 2. For Internet VLAN Priority, enter 0. Enable 802.1Q Tag.

14. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

3. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
   The message from us will tell you if you need to use a different UNI-D port.

   

4. Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://192.168.1.1 or https://tplinkmodem.net

8. Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.
   You may be prompted to create a new password when you first log in.

9. Select the Internet tab.

10. Set Internet Connection Type to PPPoE.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

12. Hit Save.

13. If you have a bundled nbn & phone plan: Select Advanced > Network > IPTV/VLAN. Tick the Enable box for IPTV/VLAN. Set ISP Profile to Custom. For Internet VLAN ID, enter 2. For Internet VLAN Priority, enter 0. Enable 802.1Q Tag.

14. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

3. Use the Ethernet cable to connect your modem's yellow LAN/WAN port to your NCB's UNI-D1 port.
   The message from us will tell you if you need to use a different UNI-D port.

   

4. Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://192.168.1.1 or https://tplinkmodem.net

8. Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.
   You may be prompted to create a new password when you first log in.

9. Select Advanced > Operation Mode.

10. Hit Wireless Router Mode. 

11. Hit Save and wait for your modem to reboot.

12. Select Basic > Internet.

13. For ISP, choose Other.

14. If you have a bundled nbn & phone plan: Tick the Enable box for VLAN ID and enter 2. Set ISP Profile to Manual. For Internet VID, enter 2. For PRI, enter 0.

15. Set Internet Connection Type to PPPoE.

16. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

17. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

3. Use the Ethernet cable to connect your modem's yellow LAN/WAN port to your NCB's UNI-D1 port.
   The message from us will tell you if you need to use a different UNI-D port.

   

4. Use the power cable to connect your modem's Power port to a power outlet. Press the Power button on the side of your modem to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://192.168.0.1 or https://tplinkmodem.net

8. Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

9. Select Advanced > Operation Mode.

10. Hit Wireless Router Mode.

11. Hit Save and wait for your modem to reboot.

12. Select Basic > Internet.

13. For ISP, choose Other.

14. If you have a bundled nbn & phone plan: Tick the Enable box for VLAN ID and enter 2.

15. Set Internet Connection Type to PPPoE.

16. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

17. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

3. Use the Ethernet cable to connect your modem's blue Internet port to your NCB's UNI-D1 port.
   The message from us will tell you if you need to use a different UNI-D port.

   

4. Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow Ethernet ports.
   

7. Open your web browser and go to: https://192.168.0.1

8. Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

9. Select Advanced > Network > Internet.

10. Set Internet Connection Type to PPPoE.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

12. Hit Save.

13. If you have a bundled nbn & phone plan: Select IPTV and tick the Enable box. For ISP Profile, select Custom and enter 2 for Internet VLAN ID. For Internet VLAN Priority, enter 0. Tick the box for 8021Q Tag. For IP-Phone VLAN ID and IPTV VLAN ID, enter any random number between 2 and 4049.

14. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

3. Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
   The message from us will tell you if you need to use a different UNI-D port.

   

4. Use the power cable to connect your modem's Power port to a power outlet and turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Open your web browser and go to: https://192.168.0.1 or https://mymodem

8. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.

9. Hit Internet Access.

10. Under PPP Credential Setting, delete the existing username and password details.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

12. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

3. Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
   The message from us will tell you if you need to use a different UNI-D port.

   

4. Use the power cable to connect your modem's Power port to a power outlet and turn it on.

5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   

7. Check the lights on your modem. If the Online light is red, you can go to the next step.
   No red Online light? Call us on 1300 997 271 and we'll help you.

8. Open your web browser and go to: https://192.168.0.1 or https://mymodem

9. Log in with the default password "Telstra" on your modem's barcode sticker. If you have a custom password, use that instead.

10. Hit BROADBAND and delete the existing username and password details.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

12. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.