• Complete your eSIM Swap
• Troubleshooting
• How to complete an eSIM swap if you don’t have another device
• What happens if I don’t complete my eSIM Swap?
• How do I use my eSIM once it's activated?

 

Complete your eSIM Swap

 

1. Make sure you have:
   
   - Your eSIM-compatible phone (to scan the eSIM QR code); and
   - Another device like a computer, laptop or tablet (to display the eSIM QR code).
   
   It’s best if both devices are connected to Wi-Fi. Don't have another device? See this advice.
    
2. Use your other device to log in to My Account and hit eSIM Swap.
   
3. Hit Get Started. An authorisation code SMS will be sent to your old SIM. Enter this code in My Account and hit Verify.
   
   Important: If you ever get a call or SMS asking you to authorise a SIM swap that you did not request, do not provide any codes to anyone and call us on 1300 993 019.
    
4. Tick the box to authorise the eSIM swap, then hit Continue.
   
   From this point, the eSIM swap session will expire after 15 minutes. You can try again if your session expires.
    
   
5. Hit Send Confirmation Code SMS, then use your phone to scan the eSIM QR Code.
   
6. Follow the prompts on your phone to enter your confirmation code and complete your eSIM swap. Your mobile service should be ready in 15 minutes - you may need to restart your phone.
   
   Once your eSIM swap is complete, your old SIM will stop working.

 

Troubleshooting

How to complete an eSIM swap if you don’t have another device

If you don’t have another device like a computer, laptop or tablet to display the eSIM QR code so that you can scan it with your phone, then you’ll need to use your phone to log in to My Account instead.

• Before you get started, make sure you know how to manually enter eSIM details in your phone settings. The eSIM swap session will expire after 15 minutes, so you may not have time to look this up in the middle of the process. Please visit the manufacturer’s website for a guide if you’re not sure how to do this.
   
• Instead of scanning the eSIM QR code, write down the eSIM details and then enter them in your phone settings.
   
• Tear up and dispose of the written eSIM details once you’re done.

 

What happens if I don’t complete my eSIM Swap?

After entering the authorisation code in My Account, your eSIM swap order will stay open for 2 days. If you don’t complete your eSIM swap within 2 days, your eSIM swap order will be withdrawn. If this happens, you can lodge another eSIM swap order in My Account.

 

How do I use my eSIM once it's activated?

Check out eSIM Management.

 

• eSIM Phones
• Apple
• Samsung
• Google
• OPPO
• Motorola
• eSIM Tablets
• Apple iPads
• Samsung Tabs

 

eSIM Phones

Apple

• iPhone SE 2020/iPhone SE 2022
• iPhone XR/iPhone XS/iPhone XS Max
• iPhone 11/iPhone 11 Pro/iPhone 11 Pro Max
• iPhone 12/iPhone 12 mini/iPhone 12 Pro/iPhone 12 Pro Max
• iPhone 13/iPhone 13 mini/iPhone 13 Pro/iPhone 13 Pro Max
• iPhone 14/iPhone 14 Plus/iPhone 14 Pro/iPhone 14 Pro Max
• iPhone 15/iPhone 15 Plus/iPhone 15 Pro/iPhone 15 Pro Max
• iPhone 16/iPhone 16 Plus/iPhone 16 Pro/iPhone 16 Pro Max/iPhone 16e
• iPhone 17/iPhone 17 Pro/iPhone 17 Pro Max/iPhone 17e
• iPhone Air

 

Samsung

• Galaxy A36 5G
• Galaxy A37 5G
• Galaxy A55 5G
• Galaxy A56 5G
• Galaxy A57 5G
• Galaxy Note20 4G/Galaxy Note20 5G/Galaxy Note20 Ultra 5G
• Galaxy S20 4G/Galaxy S20 5G/ Galaxy S20 Ultra 5G/Galaxy S20+ 4G/Galaxy S20+ 5G
• Galaxy S21 5G/Galaxy S21 Ultra 5G/Galaxy S21+ 5G
• Galaxy S22 5G/Galaxy S22 Ultra 5G/Galaxy S22+ 5G
• Galaxy S23 5G/Samsung Galaxy S23 FE 5G/Galaxy S23 Ultra 5G/Galaxy S23+ 5G
• Galaxy S24/Galaxy S24 Ultra/Galaxy S24+/Galaxy S24 FE 5G
• Galaxy S25Galaxy S25 Ultra/Galaxy S25+/Galaxy S25 Edge/Galaxy S25 FE
• Galaxy S26/Galaxy S26 Ultra/Galaxy S26+
• Galaxy Z Flip 4G/Galaxy Z Flip3 5G/Galaxy Z Flip4 5G/Galaxy Z Flip5 5G/Galaxy Z Flip6 5G/Galaxy Z Flip7 FE/Galaxy Z Flip7
• Galaxy Fold 4G
• Galaxy Z Fold2 5G/Galaxy Z Fold3 5G/Galaxy Z Fold4 5G/Galaxy Z Fold5 5G/Galaxy Z Fold6 5G/Galaxy Z Fold7

 

Google

• Pixel 3/Pixel 3 XL/Pixel 3a
• Pixel 4/Pixel 4 XL/Pixel 4a
• Pixel 5    
• Pixel 6/Pixel 6 Pro/Pixel 6a
• Pixel 7/Pixel 7 Pro
• Pixel 8/Pixel 8 Pro
• Pixel 9/Pixel 9 Pro/Pixel 9 Pro XL/Pixel 9 Pro Fold/Pixel 9a
• Pixel 10 Pro XL

 

OPPO

• Find N6 5G
• Find X5 5G/Find X5 Pro 5G

 

Motorola

• Motorola edge 50 fusion 5G
• Moto g34 5G
• Moto g35 5G
• Moto g56 5G
• Moto g67 5G
• Signature 5G

 

eSIM Tablets

Apple iPads

• iPad 10.2 inch (7th/8th/9th/10th generation)
• iPad mini (5th/6th generation)
• iPad Air 2019 10.5 inch (3rd/4th/5th generation)
• iPad Air 10.9 inch (4th/5th generation)
• iPad Air 11 inch (M2)
• iPad Air 11 inch (M3)
• iPad Air 11 inch (M4)
• iPad Air 13 inch (M2)
• iPad Air 13 inch (M3) 
• iPad Air 13 inch (M4) 
• iPad Pro 11 inch (1st/2nd/3rd/4th generation)
• iPad Pro 11 inch (M4)
• iPad Pro 11 inch (M5)
• iPad Pro 12.9 inch (3rd/4th/5th/6th generation)
• iPad Pro 13 inch (M4)
• iPad Pro 13 inch (M5)
• iPad (A16) (A3355)
• iPad mini A17 Pro (A2995)

 

Samsung Tabs

• Galaxy Tab S9 11.0 5G/Galaxy Tab S9+ 12.4 5G/Galaxy Tab S9 Ultra 14.6 5G
• Galaxy Tab S10 FE 10.9 5G/Galaxy Tab S10 FE+ 13.1 5G/Galaxy Tab S10+ 12.4/Galaxy Tab S10 Ultra 14.6
• Galaxy Tab S11 Ultra 14.6

 

Last updated on 16/04/2026

• What do I need to use Voice over LTE (VoLTE)?
• How to turn on VoLTE on a Samsung phone
• How to turn on VoLTE on an iPhone
• Devices compatible with VoLTE
• Alcatel
• Apple
• Google
• HMD
• Huawei
• LG
• Motorola
• Nokia
• OPPO
• Samsung
• TCL
• Vodafone
• Does VoLTE cost extra or use my mobile data?
• How do I know when I'm using VoLTE?
• Can I use VoLTE to call emergency services?

 

What do I need to use Voice over LTE (VoLTE)?

To make calls over 4G, you need:

• A VoLTE-compatible phone;
• VoLTE and 4G turned on in your phone settings; and
• To be inside our 4G mobile coverage area.

 

How to turn on VoLTE on a Samsung phone

If you have a Samsung device, Voice over LTE should automatically be enabled. To manually enable, go to Settings > Mobile Networks.

 

 

How to turn on VoLTE on an iPhone

If you have an Apple device iPhone 6 or later, Voice over LTE should be automatically enabled. To manually enable, go to Settings > Mobile > Mobile Data options > Voice and Data.

 

 

Devices compatible with VoLTE

This list applies to current Apple and Android devices purchased in Australia. If you either (a) purchased a device that is not part of this list (b) purchased your device overseas, or (c) purchased a Samsung, Sony or HTC device from another Australian telecommunication provider before 2017, your device may not be VoLTE compatible on our network. Make sure you check your device model and your tax invoice for the location of purchase, as applicable, to determine if your device is VoLTE compatible.

 

Alcatel

• 1 2019 4G 
• 1B 2020 4G
• 1V 2020 4G
• 1S 2021 4G 
• 3L 2020 4G

 

Apple

• iPhone 11/iPhone 11 Pro/iPhone 11 Pro Max
• iPhone 12/iPhone 12 mini/iPhone 12 Pro/iPhone 12 Pro Max
• iPhone 13/iPhone 13 mini/iPhone 13 Pro/iPhone 13 Pro Max
• iPhone 14/iPhone 14 Plus/iPhone 14 Pro/iPhone 14 Pro Max
• iPhone 15/iPhone 15 Plus/iPhone 15 Pro/iPhone 15 Pro Max
• iPhone 16/iPhone 16 Plus/iPhone 16 Pro/iPhone 16 Pro Max/iPhone 16e
• iPhone 17/iPhone 17 Pro/iPhone 17 Pro Max/iPhone 17e
• iPhone 6/iPhone 6 Plus/iPhone 6s/iPhone 6s Plus
• iPhone 7/iPhone 7 Plus
• iPhone 8/iPhone 8 Plus
• iPhone Air
• iPhone SE/iPhone SE 2020/iPhone SE 2022
• iPhone X/iPhone XR/iPhone XS/iPhone XS Max
• iPad Air 11" (M4)/iPad Air 13" (M4) 
• Watch SE/Watch SE (2nd gen) (GPS + Cellular)
• Watch Series 3/4/5/6/7/8/9/10 (GPS + Cellular)
• Watch Ultra/Ultra 2 (GPS + Cellular)
   

Google

• Pixel 3/Pixel 3 XL/Pixel 3a
• Pixel 4/Pixel 4 XL/Pixel 4a
• Pixel 5    
• Pixel 6/Pixel 6 Pro/Pixel 6a
• Pixel 7/Pixel 7 Pro
• Pixel 8/Pixel 8 Pro
• Pixel 9/Pixel 9 Pro/Pixel 9 Pro XL/Pixel 9 Pro Fold/Pixel 9a 5G
• Pixel 10 Pro XL

 

HMD

• Pulse+ 4G
• Pulse Pro 4G

 

Huawei

• P30 4G/P30 Pro 4G

 

LG

• K42 4G
• Velvet 5G

 

Motorola

• Moto e7 4G/Moto e7 Power 4G
• Moto e13 4G
• Moto e14 4G
• Moto e22i 4G
• Moto edge20 fusion 5G
• Moto edge30 5G/Moto edge30 pro 5G
• Motorola edge 50 fusion
• Moto g 5G Plus
• Moto g8 4G
• Moto g10 4G
• Moto g14 4G
• Moto g34 5G
• Moto g35 5G
• Moto g50 5G
• Moto g56 5G
• Moto g62 5G
• Moto g67 5G
• Signature 5G

 

Nokia

• 110 4G
• 1 Plus 4G
• 8 4G
• C01 Plus 4G
• C02 4G
• G21 4G
• XR20 5G

 

OPPO

• A16s 4G
• A38 4G
• A57 4G
• A60 5G
• A6x 5G
• A91 4G
• AX5 4G
• Find N6 5G
• Find X2 Lite 5G
• Find X5 5G/Find X5 Lite 5G/Find X5 Pro 5G
• R15 Pro 4G
• R17 Pro 4G
• Reno Z 4G
• Reno8 5G

 

Samsung

• Galaxy A05s 4G
• Galaxy A11 4G
• Galaxy A12 4G
• Galaxy A13 4G/Galaxy A13 5G
• Galaxy A14 4G/Galaxy A14 5G
• Galaxy A16 4G/Galaxy A16 5G
• Galaxy A17 4G/Galaxy A17 5G
• Galaxy A20 4G
• Galaxy A22 5G
• Galaxy A30 4G
• Galaxy A32 5G
• Galaxy A33 5G
• Galaxy A34 5G
• Galaxy A35 5G
• Galaxy A36 5G
• Galaxy A37 5G
• Galaxy A51 4G
• Galaxy A52 5G/Galaxy A52s 5G
• Galaxy A53 5G
• Galaxy A55 5G
• Galaxy A56 5G
• Galaxy A57 5G
• Galaxy A70 4G
• Galaxy A71 5G
• Galaxy A73 5G
• Galaxy A8 4G
• Galaxy Fold 4G
• Galaxy Note10 4G/Galaxy Note10+ 4G
• Galaxy Note20 5G/Galaxy Note20 5G/Galaxy Note20 Ultra 5G
• Galaxy Note8 4G
• Galaxy Note9 4G
• Galaxy S8 4G/Galaxy S8+ 4G
• Galaxy S9 4G/Galaxy S9+ 4G
• Galaxy S10 4G/Galaxy S10+ 4G/Galaxy S10e 4G
• Galaxy S20 4G/Galaxy S20 5G/Galaxy S20 FE 4G/Galaxy S20 FE 5G/Galaxy S20 Ultra 5G/Galaxy S20+ 4G/Galaxy S20+ 5G
• Galaxy S21 5G/Galaxy S21 Ultra 5G/Galaxy S21+ 5G/Galaxy S21 FE 5G
• Galaxy S22 5G/Galaxy S22 Ultra 5G/Galaxy S22+ 5G
• Galaxy S23 5G/Galaxy S23 Ultra 5G/Galaxy S23+ 5G/Galaxy S23 FE 5G
• Galaxy S24/Galaxy S24 Ultra/Galaxy S24+/Galaxy S24 FE 5G
• Galaxy S25/Galaxy S25 Ultra/Galaxy S25+/Galaxy S25 Edge/Galaxy S25 FE
• Galaxy S26/Galaxy S26 Ultra/Galaxy S26+
• Galaxy Tab A 8.0 2017 4G/Galaxy Tab A 10.1 4G/Galaxy Tab A 10.5 2018 4G
• Galaxy Tab A7 2020 4G
• Galaxy Tab A8 10.5 4G
• Galaxy Tab A9+ 5G
• Galaxy Tab A11+ 5G 
• Galaxy Tab S4 4G
• Galaxy Tab S5e 10.5 4G
• Galaxy Tab S6 10.5 4G
• Galaxy Tab S7 11.0 4G/Galaxy Tab S7+ 12.4 5G
• Galaxy Tab S8 11.0 5G/Galaxy Tab S8+ 12.4 5G/Galaxy Tab S8 Ultra 14.6 5G
• Galaxy Tab S9 11.0 5G/Galaxy Tab S9+ 12.4 5G/Galaxy Tab S9 Ultra 14.6 5G
• Galaxy Tab S10 FE 10.9 5G/Galaxy Tab S10 FE+ 13.1 5G/Galaxy Tab S10+ 12.4/Galaxy Tab S10 Ultra 14.6
• Galaxy Tab S11 Ultra
• Galaxy Watch 4G
• Galaxy Watch Active2 4G
• Galaxy Watch3 4G
• Galaxy Watch4 4G/Galaxy Watch4 Classic 4G
• Galaxy Watch5 4G/Galaxy Watch5 Pro 4G
• Galaxy Watch6 4G/Galaxy Watch6 Classic 4G
• Galaxy Watch7 4G
• Galaxy Watch8 4G/Galaxy Watch8 Classic 4G
• Galaxy Watch Ultra 4G/Galaxy Watch Ultra 2025 4G
• Galaxy Z Flip 4G/Galaxy Z Flip3 5G/Galaxy Z Flip4 5G/Galaxy Z Flip5 5G/Galaxy Z Flip6/Galaxy Z Flip7/Galaxy Z Flip7 FE
• Galaxy Z Fold2 5G/Galaxy Z Fold3 5G/Galaxy Z Fold4 5G/Galaxy Z Fold5 5G/Galaxy Z Fold6/Galaxy Z Fold7

 

TCL

• 20 Pro 5G/20 R 5G
• 305 4G

 

Vodafone

• Smart E9 4G
• Smart N10 4G
• V Flip 4G
• V Lite 4G
• V Lite 2 4G
• V Lite 3 4G
• V One 4G
• V Pro 4G
• V Pro 2 4G
• V Pro 3 4G
• V Smart 4G
• V Smart 2 4G

 

Does VoLTE cost extra or use my mobile data?

No. Voice over LTE is charged in the same way as all other voice calls and doesn’t use your mobile data.

 

How do I know when I'm using VoLTE?

If you’re using an iPhone, ‘4G’ will be displayed in the status bar when using Voice over LTE.

If you’re using an Android device, ‘VoLTE’ will be displayed in the status bar beside the 4G icon.

 

Can I use VoLTE to call emergency services?

To keep you safe phones must support Triple Zero (000) calling over 4G (using VoLTE) in the event of an emergency. This is a legal requirement for all phones sold in Australia. Older 3G handsets, as well as some newer 4G/5G handsets (including those purchased overseas or from a retailer selling imported phones), do not meet these standards.

If your phone is on our list of Approved Devices, you should be able to call emergency services over VoLTE.

From 28 October 2024, if you have a device that is not able to make Triple Zero (000) calls, TPG is legally required to stop these mobile phones from accessing the TPG mobile network. This means you will not be able to make or receive calls/texts or use data on the TPG mobile network from this date.

If you have received an SMS and/or email with instructions to update your device’s software or replace it immediately to be able to access emergency 000 calls, see this information.

Note: If you have a Samsung device, you may need to update it several times until your device says 'Your software is up to date' to ensure you can call emergency services.

• Other nbn® providers
• TPG nbn® services
• Still can’t find your nbn AVC ID?

 

Other nbn® providers

You may find your current provider's instructions for locating your AVC ID on these pages:

• AGL: See "AVC ID and where to find it" on https://www.agl.com.au/help-support/account-setup-management/check-internet-plan-details
• Amaysim: https://www.amaysim.com.au/help/nbn/getting-started/where-can-i-find-my-avcid
• Aussie Broadband: https://www.aussiebroadband.com.au/help-centre/internet/what-is-avc-and-why-does-it-matter/
• Belong: https://www.belong.com.au/support/internet/manage-account/whats-an-avc-id-and-where-do-i-find-it
• Buddy Telco: See "What is an AVC ID?" on https://www.buddytelco.com.au/help/
• Compare Broadband: https://www.comparebroadband.com.au/broadband-articles/nbn-id14/what-is-an-avc-id-id2234/
• Dodo: https://www.dodo.com/support/internet/technical-advice#how-do-i-find-my-avc-id
• Foxtel: See "How do I find my AVC ID?" on https://help.foxtel.com.au/s/article/a7V2P00000001zJUAQ/foxtel-broadband
• iiNet: https://help.iinet.net.au/nbn-avc-id
• iPrimus: https://support.iprimus.com.au/internet/nbntm#how-do-i-find-my-avc-id
• Kogan: https://www.koganinternet.com.au/nbn-avc-id
• Mate: https://www.letsbemates.com.au/mate/faq/what-is-an-avc-id/
• Maxo: https://www.maxo.com.au/support/nbn-services/how-do-i-find-my-avc-id
• More Telecom: Search "AVC ID" at https://more.com.au/help-and-faqs
• Optus: https://www.optus.com.au/support/answer?id=20331
• Origin Energy: https://www.originenergy.com.au/help-support/internet-products-and-services/account-management/what-is-an-avc-id
• Solitary Technology: https://solitarytech.com.au/2024/12/09/what-is-an-avc-id-and-how-can-i-find-it/
• Swoop: https://www.swoop.com.au/blog/what-is-an-nbn-avc-id/
• Tangerine: https://www.tangerine.com.au/help/how-do-i-find-my-avc-id
• Telstra: https://www.telstra.com.au/support/internet-and-home-phone/avc-id

 

TPG nbn® services

If you have a TPG service, your nbn AVC ID is on your invoice. You can get a copy of your invoice at any time in My Account. Learn more.

In the Description section, look for “Access Service ID (AVC ID)” listed under your nbn charge:

 

Still can’t find your nbn AVC ID?

Contact your current nbn provider and they can tell you.

• Other emergency numbers
• Device information
• Location information
• What it costs

 

Other emergency numbers

• Text Emergency Call - 106 text emergency call. You can call from teletypewriters. Tell us which service you need and where to come to.
• Storm and flood assistance – call 132 500
• Fire – other than in an emergency, contact your state or territory service.
• Emergencyplus – Download and read about the emergencyplus application.
• Police – call 131 444 for police other than in an emergency
• Crime Stoppers – call 1800 333 000 to help solve a crime
• Poisons Information Centre – call 13 11 26

There's more information about emergency calls on the federal government's triple zero website.

Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing or have a speech impairment. For more information, check out Access Hub.

If you dial 112 while you're in a coverage area overseas, you'll be connected to the emergency service for that location. You can also check Smartraveller for details on the destination you are visiting too, as they will have their own Emergency Service Numbers.

 

Device information

In Australia emergency calls to Triple Zero can be made with or without an active SIM in your phone.

If your phone does not have access to the TPG network you may still be able to make an emergency call on another mobile network, which is why you may see 'Emergency calls only' or similar on the screen.

Emergency calls can be made wherever your phone can see any mobile telecommunications network, however if you are travelling in a rural or remote area you should not rely upon your mobile phone to make an emergency call as there may be no mobile telecommunications network available, instead you should have other means of communications such as a satellite phone and for emergencies, carry an emergency beacon.

When calling an emergency call number, information such as your number, name and service location (where available) will be disclosed to the emergency call person (the operator) and the emergency service organisations, regardless of your caller ID settings.

Using a device other than an approved device with the latest software may impact your ability to call emergency services.

If you have received an SMS and/or email with instructions to update your device’s software or replace it immediately to be able to access emergency 000 calls, see this information.

Note: If you have a Samsung device, you may need to update it several times until your device says 'Your software is up to date' to ensure you can call emergency services.

 

Location information

Location information is critical in providing emergency services to provide the necessary service. In particular, the ability to provide enhanced location information is important where the caller may be unable to identify their location.

In the event of making an emergency call we will supply relevant location information to the emergency call person and the relevant emergency service organisation (police, fire or ambulance) to enable them to corroborate your location. We use a range of technical solutions to do this and they are constantly being reviewed and improved. These include:

• Push Mobile Location Information (MoLI). MoLI is the location of the cell site from which a mobile call to Triple Zero is made. This is supplied to emergency services for all emergency calls.
   
• Advanced Mobile Location (AML). AML is technology that allows mobile devices to send a location estimate when a call is made to Triple Zero. This improved outcomes for mobile callers in Australia and has the potential to save lives, as it is doing in the countries in which it has already been deployed.

For more information about AML, head to the federal government's triple zero website.

 

What it costs

There is no charge for calls made to emergency services regardless of whether your service is active or inactive.